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| Samsung limits Galaxy Note 7 battery to 30% charge | Samsung limits Galaxy Note 7 battery to 30% charge |
| (about 2 hours later) | |
| Samsung is updating Galaxy Note 7 smartphones in Europe that are still in use despite a fire risk, to prevent them being charged past 30%. | |
| The update aims to encourage the few owners who have not yet returned the faulty devices to hand them in. | The update aims to encourage the few owners who have not yet returned the faulty devices to hand them in. |
| Samsung issued a global recall for the Galaxy Note 7 in September following complaints about exploding batteries. | Samsung issued a global recall for the Galaxy Note 7 in September following complaints about exploding batteries. |
| It estimates that in Europe about 10% of Note 7 owners have yet to return their devices. | It estimates that in Europe about 10% of Note 7 owners have yet to return their devices. |
| In a statement, Samsung, which plans to begin the changes on 15 December, said the update it issued in September that limited charging capacity to 60% "helped to drive a high rate of return". | In a statement, Samsung, which plans to begin the changes on 15 December, said the update it issued in September that limited charging capacity to 60% "helped to drive a high rate of return". |
| "This new battery software update is specifically designed to reinforce to the remaining minority of customers to immediately replace their device," it said. | "This new battery software update is specifically designed to reinforce to the remaining minority of customers to immediately replace their device," it said. |
| Radio communications cut | Radio communications cut |
| Customers can swap their phones via local replacement programmes, it added. | Customers can swap their phones via local replacement programmes, it added. |
| Reports suggest Samsung is taking different steps in other regions to encourage people to turn in their phones. | Reports suggest Samsung is taking different steps in other regions to encourage people to turn in their phones. |
| In Canada, an update reportedly turns off all the radio communications on a phone, including phone, wi-fi and bluetooth, rendering it useless. | In Canada, an update reportedly turns off all the radio communications on a phone, including phone, wi-fi and bluetooth, rendering it useless. |
| In the US, Samsung said it would issue an update on 19 December that would stop devices charging and "eliminate their ability to work as mobile devices". It said about 93% of all faulty phones had been returned in the US. | |
| After the battery debacle, Samsung stopped global production of the Note 7. | After the battery debacle, Samsung stopped global production of the Note 7. |
| Reports of fires led to Samsung issuing a warning and asking owners to turn off their devices and hand them in. | Reports of fires led to Samsung issuing a warning and asking owners to turn off their devices and hand them in. |
| Profits at the electronic giant plunged following the recall. | Profits at the electronic giant plunged following the recall. |
| In late October Samsung announced that its operating profit for the three months between July and September was 30% down on the same period in 2015. | In late October Samsung announced that its operating profit for the three months between July and September was 30% down on the same period in 2015. |