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| Version 0 | Version 1 |
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| Tesco customers overcharged by out-of-date offers | Tesco customers overcharged by out-of-date offers |
| (about 9 hours later) | |
| Tesco customers are being short-changed by promotions which have expired but are still advertised on the shelves, a BBC investigation has found. | Tesco customers are being short-changed by promotions which have expired but are still advertised on the shelves, a BBC investigation has found. |
| It revealed shoppers were overcharged at two-thirds of stores visited by an undercover reporter. | It revealed shoppers were overcharged at two-thirds of stores visited by an undercover reporter. |
| In 33 of 50 stores visited, multi-buy promotions were marked on the shelf, but the time-limited discounts were not applied at tills. | In 33 of 50 stores visited, multi-buy promotions were marked on the shelf, but the time-limited discounts were not applied at tills. |
| Tesco said it would double-check the accuracy of pricing at all its stores. | Tesco said it would double-check the accuracy of pricing at all its stores. |
| A reporter for BBC's Inside Out visited the stores over a three-month period. | A reporter for BBC's Inside Out visited the stores over a three-month period. |
| He found multi-buy deals still on display days, weeks and - in some cases - months after the deductions were no longer being applied at the till. | He found multi-buy deals still on display days, weeks and - in some cases - months after the deductions were no longer being applied at the till. |
| Mistakes only applied to in-store offers, and not those online. | Mistakes only applied to in-store offers, and not those online. |
| The investigation was triggered when discrepancies in receipts were discovered by a member of BBC staff. | The investigation was triggered when discrepancies in receipts were discovered by a member of BBC staff. |
| On one occasion, the reporter told customer service staff at a store in Dudley offers for gingerbread and cat food had not gone through. | On one occasion, the reporter told customer service staff at a store in Dudley offers for gingerbread and cat food had not gone through. |
| Examples of how the BBC was overcharged | Examples of how the BBC was overcharged |
| The staff member was filmed replying: "The labels are actually out of date, that's what the problem is. | The staff member was filmed replying: "The labels are actually out of date, that's what the problem is. |
| "One's nearly a month out of date, the other one's three weeks out of date." | "One's nearly a month out of date, the other one's three weeks out of date." |
| At another store a member of staff blamed the expired offers on them being "short-staffed". | At another store a member of staff blamed the expired offers on them being "short-staffed". |
| Analysis: Martin Fisher, Chartered Trading Standards Institute | Analysis: Martin Fisher, Chartered Trading Standards Institute |
| There is no real idea of the level of the problem [in the wider supermarket industry] because it is not recorded in enough detail to be searchable. | There is no real idea of the level of the problem [in the wider supermarket industry] because it is not recorded in enough detail to be searchable. |
| The underlying problem is that people don't complain because they don't realise. Very few people remember [the price] from the shelf to the till, so complaints are extremely low. | The underlying problem is that people don't complain because they don't realise. Very few people remember [the price] from the shelf to the till, so complaints are extremely low. |
| I would really hope that Tesco are out there on their own on this. I would hope that other stores have better systems to check and feed back and learn from their customer complaints. | I would really hope that Tesco are out there on their own on this. I would hope that other stores have better systems to check and feed back and learn from their customer complaints. |
| In every case where the discrepancy was brought to light, Tesco staff honoured the offer. | In every case where the discrepancy was brought to light, Tesco staff honoured the offer. |
| But in the worst example, staff at a Tesco Express outlet in Birmingham repeatedly failed to remove labels showing produce as on offer when it no longer was. | But in the worst example, staff at a Tesco Express outlet in Birmingham repeatedly failed to remove labels showing produce as on offer when it no longer was. |
| It was still on display a month after the reporter first pointed it out. | It was still on display a month after the reporter first pointed it out. |
| Martin Fisher from the Chartered Trading Standards Institute said the mistakes could amount to breaking the law, which falls under The Consumer Protection from Unfair Trading Regulations 2008. | Martin Fisher from the Chartered Trading Standards Institute said the mistakes could amount to breaking the law, which falls under The Consumer Protection from Unfair Trading Regulations 2008. |
| Tesco said it would be double checking the accuracy of the price labels at all its stores as a result of the BBC's investigation. The company runs more than 3,500 stores across the UK. | Tesco said it would be double checking the accuracy of the price labels at all its stores as a result of the BBC's investigation. The company runs more than 3,500 stores across the UK. |
| A spokesperson said: "We take great care to deliver clear and accurate price labels for our customers so they can make informed decisions on the products they buy. | A spokesperson said: "We take great care to deliver clear and accurate price labels for our customers so they can make informed decisions on the products they buy. |
| "We are disappointed that errors occurred and will be working with the stores involved to reinforce our responsibilities to our customers." | "We are disappointed that errors occurred and will be working with the stores involved to reinforce our responsibilities to our customers." |
| *Additional reporting by Lisa Wright | |
| The full investigation can be seen on BBC Inside Out in most English regions at 19:30 GMT on BBC One on Monday 13 February and for 30 days after on the BBC iPlayer |