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You can find the current article at its original source at https://www.theguardian.com/business/2017/feb/13/buy-one-get-none-free-tesco-checks-all-its-prices-amid-overcharging-claims
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Buy one, get none free? Tesco checks all prices amid overcharging claims | |
(35 minutes later) | |
Tesco is to check the prices of all items in every store after an investigation found customers were being short-changed on promotions. | Tesco is to check the prices of all items in every store after an investigation found customers were being short-changed on promotions. |
An undercover reporter for BBC Inside Out was overcharged on multibuy offers at two-thirds of stores visited. | |
The reporter was charged more than expected in 33 out of 50 stores because marked promotions were out of date and no longer valid at the tills. | The reporter was charged more than expected in 33 out of 50 stores because marked promotions were out of date and no longer valid at the tills. |
In some cases, multibuy deals were still being advertised on the shelves months after they had expired. | |
Martin Fisher, from the Chartered Trading Standards Institute, said such errors could break consumer protection laws under Unfair Trading Regulations 2008, the BBC said. | |
The supermarket giant says it will now re-evaluate the price of every item at its 3,500-plus stores across the UK. | The supermarket giant says it will now re-evaluate the price of every item at its 3,500-plus stores across the UK. |
Tesco said: “We are disappointed that errors occurred and will be working with the stores involved to reinforce our responsibilities to our customers.” | |
• The full investigation will be broadcast in most English regions at 7.30pm on BBC on Monday. |
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