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Barclays apologises for cash machine and debit card faults Barclays apologises for cash machine and debit card faults
(35 minutes later)
Barclays customers have reported problems using their cards in shops and withdrawing money from some cash machines. Barclays has apologised after customers reported problems using cash machines, debit cards and phone banking.
The bank said it was "working to fix" a problem and advised customers to use other banks' cash machines. The bank said "everything" was now "back up and running" after a "systems issue" had been fixed.
It added that telephone banking and in-branch payments were also affected and apologised "for any inconvenience". The problems left some customers unable to withdraw money from cash machines or use cards in shops. Online and telephone banking, and in-branch payments were also affected.
It is not yet known how many of Barclays' 15 million card customers have been affected by the problems. Barclays said it was investigating what caused the glitches.
In a tweet, the bank said: "We're still experiencing issues affecting Barclays Debit Card and ATM transactions. Our teams are working to get this restored." It is not yet known how many of Barclays' 15 million card customers were affected by the problems.
The bank had earlier advised customers to use other banks' cash machines.
In a tweet at 16:09, the bank said: "We're still experiencing issues affecting Barclays Debit Card and ATM transactions. Our teams are working to get this restored."
Barclays added: "Technical issues are affecting some digital services. We're investigating this and apologise for any inconvenience."Barclays added: "Technical issues are affecting some digital services. We're investigating this and apologise for any inconvenience."
In a later statement sent to the BBC, a spokesperson said: "We're aware some customers may have had issues with some digital services today. We can confirm everything is now back up and running and customers can get money out of ATMs and card payments are going through.
"We apologise to any customers that were impacted."
The problems come months after thousands of Barclays customers in the north of the UK had payments wrongly taken from their accounts.The problems come months after thousands of Barclays customers in the north of the UK had payments wrongly taken from their accounts.
Last October, Barclays said customers were refunded after they had duplicate debit card payments taken.Last October, Barclays said customers were refunded after they had duplicate debit card payments taken.
Many Barclays customers have tweeted about problems using their cards when out shopping or trying to access online banking on Saturday afternoon.Many Barclays customers have tweeted about problems using their cards when out shopping or trying to access online banking on Saturday afternoon.
"Wondered why my card was declined when paying for lunch. Barclays servers have crashed. Brilliant," said one customer, James."Wondered why my card was declined when paying for lunch. Barclays servers have crashed. Brilliant," said one customer, James.
Are you a Barclays customer who has been unable to withdraw money or use your card in shops?Send your comments to haveyoursay@bbc.co.uk
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