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| East Midlands Ambulance Service report sees improvement | East Midlands Ambulance Service report sees improvement |
| (about 1 hour later) | |
| A troubled ambulance trust has seen some "significant" improvements but still faces challenges, a new report has found. | A troubled ambulance trust has seen some "significant" improvements but still faces challenges, a new report has found. |
| The Care Quality Commission said East Midlands Ambulance Service's emergency and urgent care services were no longer rated as inadequate for safety. | |
| But it confirmed continuing problems with response times and incident investigation. | But it confirmed continuing problems with response times and incident investigation. |
| Overall, the trust continues to be rated as requires improvement. | Overall, the trust continues to be rated as requires improvement. |
| East Midlands Ambulance Service (EMAS), which serves about 4.8 million people across six counties, has faced financial problems and had some of the worst response times in England. | |
| After an inspection in November 2015, the trust was served with a warning notice to ensure there were enough staff and vehicles available. | After an inspection in November 2015, the trust was served with a warning notice to ensure there were enough staff and vehicles available. |
| The new report notes some issues had been addressed. | The new report notes some issues had been addressed. |
| CQC's Chief Inspector of Hospitals, Professor Sir Mike Richards, said: "Our inspectors found significant improvements had been made, and there were a number of areas of outstanding practice, but we still had some concerns. | CQC's Chief Inspector of Hospitals, Professor Sir Mike Richards, said: "Our inspectors found significant improvements had been made, and there were a number of areas of outstanding practice, but we still had some concerns. |
| "Staff were caring, professional, compassionate and patient-focussed in challenging circumstances. | "Staff were caring, professional, compassionate and patient-focussed in challenging circumstances. |
| "However, we were concerned that response times for some identified calls fell short of the national target, which meant patients were not receiving care as quickly as they should." | "However, we were concerned that response times for some identified calls fell short of the national target, which meant patients were not receiving care as quickly as they should." |
| Areas of outstanding work included a "highly effective" recruitment campaign. | Areas of outstanding work included a "highly effective" recruitment campaign. |
| Richard Henderson, chief executive of EMAS, said: "Last year we had 20,000 occasions where it took us over one hour to hand patients over to hospitals. | |
| Clearly, that has a massive impact on the time it takes to get to patients, but by addressing that and wider system challenges we can clearly improve further." | |
| The service, which covers Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland, has about 2,700 members of staff and receives approximately 2,000 calls a day. | The service, which covers Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland, has about 2,700 members of staff and receives approximately 2,000 calls a day. |