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| Version 1 | Version 2 |
|---|---|
| UK rail ticket machines hit by IT glitch | UK rail ticket machines hit by IT glitch |
| (35 minutes later) | |
| Rail ticket machines across the UK fell out of service this morning preventing commuters from using them to pay fares. | Rail ticket machines across the UK fell out of service this morning preventing commuters from using them to pay fares. |
| Messages on their screens said they had "no online connectivity", making it impossible for them to transmit payment card details. | Messages on their screens said they had "no online connectivity", making it impossible for them to transmit payment card details. |
| A spokesman for the Rail Delivery Group (RDG) told the BBC the issue had been resolved shortly before 09:00 BST. | |
| He added that the fault appeared to have been with the software and systems provided by Scheidt & Bachmann. | He added that the fault appeared to have been with the software and systems provided by Scheidt & Bachmann. |
| "We're sorry that some customers were inconvenienced by a technical fault which affected one supplier's system, which meant that some train companies' ticket machines, not all, couldn't authorise card payments," said the RDG in a statement." | |
| A spokeswoman for Germany-headquartered Scheidt & Bachmann was unable to provide additional information. | |
| Southern Rail, Greater Anglia, Great Northern and ScotRail were among those affected to have apologised via Twitter after customer complaints. | Southern Rail, Greater Anglia, Great Northern and ScotRail were among those affected to have apologised via Twitter after customer complaints. |
| "The problem is now fixed and all our machines are able to accept credit cards," added a spokesman for Thameslink. | "The problem is now fixed and all our machines are able to accept credit cards," added a spokesman for Thameslink. |
| "Anyone who was unable to buy a ticket as a result of the problem will not be penalised." | "Anyone who was unable to buy a ticket as a result of the problem will not be penalised." |
| Manchester's Metrolink confirmed that ticket machines for its tram network had also been disrupted as a consequence. | Manchester's Metrolink confirmed that ticket machines for its tram network had also been disrupted as a consequence. |
| Customers were still able to buy tickets online via the web and apps while the fault was ongoing. | Customers were still able to buy tickets online via the web and apps while the fault was ongoing. |