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Motorists could win £30m compensation from Europcar | Motorists could win £30m compensation from Europcar |
(about 3 hours later) | |
French car hire firm Europcar has admitted that it may have to pay out as much as £30m to British motorists who were overcharged for car repairs. | French car hire firm Europcar has admitted that it may have to pay out as much as £30m to British motorists who were overcharged for car repairs. |
UK Trading Standards officers launched an investigation after its office in Leicester received complaints. | UK Trading Standards officers launched an investigation after its office in Leicester received complaints. |
The Serious Fraud Office (SFO) is also planning to launch an inquiry, according to the Daily Telegraph. | The Serious Fraud Office (SFO) is also planning to launch an inquiry, according to the Daily Telegraph. |
The paper says more than half a million motorists could have been overcharged for repairs over many years. | The paper says more than half a million motorists could have been overcharged for repairs over many years. |
In a statement, Europcar said: "Europcar's view is that the implications of the investigation will be somewhere in the region of £30m." | In a statement, Europcar said: "Europcar's view is that the implications of the investigation will be somewhere in the region of £30m." |
But the company - whose shares fell by 2.5% on Monday - said it had no further comment to make. | But the company - whose shares fell by 2.5% on Monday - said it had no further comment to make. |
The Telegraph said some people were charged four times what they should have been for routine repairs. | The Telegraph said some people were charged four times what they should have been for routine repairs. |
The figures suggest an average compensation payment of up to £60 for every motorist who was overcharged. | The figures suggest an average compensation payment of up to £60 for every motorist who was overcharged. |
Europcar's website says it charges an administration fee of £40 for each repair, plus up to £25 for a replacement wiper blade, and up to £350 for replacing a tyre. | Europcar's website says it charges an administration fee of £40 for each repair, plus up to £25 for a replacement wiper blade, and up to £350 for replacing a tyre. |
The investigation appears to involve motorists who hired cars through Europcar UK, either via the website or on the phone. |
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