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| French pilots claim easyJet is risking safety by scheduling too many flights | French pilots claim easyJet is risking safety by scheduling too many flights |
| (5 months later) | |
| Airline insists it makes no compromises on safety and says it has resolved issues with pilots’ union, which had written open letter | |
| Kim Willsher in Paris and | |
| Gwyn Topham Transport correspondent | |
| Tue 15 Aug 2017 19.15 BST | |
| First published on Tue 15 Aug 2017 15.25 BST | |
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| French pilots have claimed easyJet is risking passenger and crew safety by scheduling too many flights. | French pilots have claimed easyJet is risking passenger and crew safety by scheduling too many flights. |
| Captains are being pressed into flying more hours than they are legally allowed and face intimidation if they refuse, France’s pilots’ union said. | Captains are being pressed into flying more hours than they are legally allowed and face intimidation if they refuse, France’s pilots’ union said. |
| In an open letter to the company’s main shareholder, Sir Stelios Haji-Ioannou, the union said the flight schedule is unrealistic and had caused numerous delays and last-minute cancellations. | In an open letter to the company’s main shareholder, Sir Stelios Haji-Ioannou, the union said the flight schedule is unrealistic and had caused numerous delays and last-minute cancellations. |
| “A red line has been crossed and we are very shocked,” said Arnaud Wiplier, the president of the easyJet section of the Syndicat National des Pilotes de Ligne (SNPL). “The airline has eyes bigger than its stomach; the schedules are not possible.” | “A red line has been crossed and we are very shocked,” said Arnaud Wiplier, the president of the easyJet section of the Syndicat National des Pilotes de Ligne (SNPL). “The airline has eyes bigger than its stomach; the schedules are not possible.” |
| Wiplier told Le Figaro newspaper that easyJet had scheduled far too many flights during the summer, especially at weekends, when the chances of cancellation are eight times higher. | Wiplier told Le Figaro newspaper that easyJet had scheduled far too many flights during the summer, especially at weekends, when the chances of cancellation are eight times higher. |
| “Summer is very busy and it doesn’t work,” he said. “If a plane has to do six flights a day, the last flight will have a long delay or be cancelled.” | “Summer is very busy and it doesn’t work,” he said. “If a plane has to do six flights a day, the last flight will have a long delay or be cancelled.” |
| EasyJet, which carries about 17 million passengers a year in France, categorically rejected the pilots’ criticism and said it was “surprised by their action”. The airline said it made no compromises on safety and was structured to manage a normal level of disruption in high season. | EasyJet, which carries about 17 million passengers a year in France, categorically rejected the pilots’ criticism and said it was “surprised by their action”. The airline said it made no compromises on safety and was structured to manage a normal level of disruption in high season. |
| A spokesman for easyJet said the dispute had been resolved after talks. “We have resolved the issues with the SNPL pilot union in France and we will continue to work closely with them,” he said. | A spokesman for easyJet said the dispute had been resolved after talks. “We have resolved the issues with the SNPL pilot union in France and we will continue to work closely with them,” he said. |
| In a statement issued on Tuesday evening, Nicolas Frick, the vice-president of the SNPL union for easyJet, said progress had been made. | In a statement issued on Tuesday evening, Nicolas Frick, the vice-president of the SNPL union for easyJet, said progress had been made. |
| “SNPL and easyJet have reached a temporary resolution to the issues raised by the union last week and we are meeting later this week to continue our dialogue. Until that meeting, we will not comment further,” he said. | “SNPL and easyJet have reached a temporary resolution to the issues raised by the union last week and we are meeting later this week to continue our dialogue. Until that meeting, we will not comment further,” he said. |
| The open letter, dated 11 August, said Haji-Ioannou had “made each employee feel cared for and respected”, but now “commercial teams are selling a schedule that the flight operators don’t have the means to carry out because of numerous cost-cutting measures”. | The open letter, dated 11 August, said Haji-Ioannou had “made each employee feel cared for and respected”, but now “commercial teams are selling a schedule that the flight operators don’t have the means to carry out because of numerous cost-cutting measures”. |
| It also complained of daily flight cancellations and ground staff who did not “know what to say to passengers or even [how to] find them a hotel room”. | It also complained of daily flight cancellations and ground staff who did not “know what to say to passengers or even [how to] find them a hotel room”. |
| The union added: “The crew are also pushed to their limits every day, limits that have become objectives. We now ask our flight captains to use their discretion in order to overrun the legal limits on flight times. | The union added: “The crew are also pushed to their limits every day, limits that have become objectives. We now ask our flight captains to use their discretion in order to overrun the legal limits on flight times. |
| “Certain flight captains who refuse, as is their right … are even summoned by the management to Luton to be intimidated. These are unbelievable practices.” | “Certain flight captains who refuse, as is their right … are even summoned by the management to Luton to be intimidated. These are unbelievable practices.” |
| The pilots claim the pressure on them is caused by new European rules giving passengers “lots of money for delays and cancellations”. | The pilots claim the pressure on them is caused by new European rules giving passengers “lots of money for delays and cancellations”. |
| Long delays have caused passenger anger in recent weeks. Last month, after a 13-hour wait for an easyJet flight, a Nice airport worker apparently hit a passenger who was holding a baby. | Long delays have caused passenger anger in recent weeks. Last month, after a 13-hour wait for an easyJet flight, a Nice airport worker apparently hit a passenger who was holding a baby. |
| EasyJet has launched a recruitment drive for an additional 450 pilots, from cadets to experienced captains from other airlines. The carrier employs more than 3,000 pilots to fly its Airbus aircraft on more than 870 routes in 31 countries. | EasyJet has launched a recruitment drive for an additional 450 pilots, from cadets to experienced captains from other airlines. The carrier employs more than 3,000 pilots to fly its Airbus aircraft on more than 870 routes in 31 countries. |
| The summer is a critical season for airlines, whose operations are typically loss-making for much of the rest of the year. | The summer is a critical season for airlines, whose operations are typically loss-making for much of the rest of the year. |
| British unions warned this month that pilots were being pushed to the limit by demanding summer schedules. The number of flights to or from the UK reached record levels in late July. | British unions warned this month that pilots were being pushed to the limit by demanding summer schedules. The number of flights to or from the UK reached record levels in late July. |
| The British Airline Pilots Association said an inadequate number of pilots at some airlines could contribute to dangerous levels of fatigue, with increasing numbers reporting burnout from inadequate rest and unworkable rotas. | The British Airline Pilots Association said an inadequate number of pilots at some airlines could contribute to dangerous levels of fatigue, with increasing numbers reporting burnout from inadequate rest and unworkable rotas. |
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