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| Ryanair under pressure to publish full list of cancelled flights | Ryanair under pressure to publish full list of cancelled flights |
| (about 3 hours later) | |
| Ryanair is under pressure to publish a full list of the flights it plans to cancel every day amid growing anger among customers. | Ryanair is under pressure to publish a full list of the flights it plans to cancel every day amid growing anger among customers. |
| The airline said on Saturday it would cancel 40-50 flights every day for the next six weeks, after it "messed up" the planning of pilot holidays. | The airline said on Saturday it would cancel 40-50 flights every day for the next six weeks, after it "messed up" the planning of pilot holidays. |
| However, it has so far only published a list of affected flights up until this Wednesday. | However, it has so far only published a list of affected flights up until this Wednesday. |
| Consumer rights group Which? said passengers needed more notice. | Consumer rights group Which? said passengers needed more notice. |
| "It's essential that Ryanair release a full list of flights that will be affected so that passengers have as much time as possible to make alternate arrangements." | "It's essential that Ryanair release a full list of flights that will be affected so that passengers have as much time as possible to make alternate arrangements." |
| The cancellations could affect up to 400,000 passengers, who will be offered alternative flights or refunds. | The cancellations could affect up to 400,000 passengers, who will be offered alternative flights or refunds. |
| Reports on Monday suggested recruitment problems were affecting the airline and that it had lost pilots to rival Norwegian Air. | Reports on Monday suggested recruitment problems were affecting the airline and that it had lost pilots to rival Norwegian Air. |
| A Norwegian spokesperson said: "We can confirm that 140 pilots have joined us from Ryanair this year. Pilot recruitment is also underway for more pilots for our new Dublin base opening later this year." | A Norwegian spokesperson said: "We can confirm that 140 pilots have joined us from Ryanair this year. Pilot recruitment is also underway for more pilots for our new Dublin base opening later this year." |
| Ryanair has not issued a response to the claims. | Ryanair has not issued a response to the claims. |
| Analysis: Could the flight chaos last until the end of the year? | |
| Susannah Streeter, BBC business correspondent @BBCStreeter | |
| A letter to Ryanair pilots from the firm's chief operations officer Michael Hickey, seen by the BBC, forecasts tighter pilot numbers until the end of the year. | |
| The airline has only published confirmed flight cancellations until Wednesday but has said the disruption will continue until the end of October, | |
| The letter shows Ryanair pilots, many of whom are on self-employed contracts, were only informed on 13 September of the staff shortage facing the company yet Mr Hickey outlined that it knew last year they may face a leave backlog. | |
| Pilots have been asked to work during their booked holiday to cover the gaps and their rota pattern is also likely to be disrupted. | |
| One anonymous Ryanair pilot has told the BBC that the leave issue is a red herring and that the root cause of the problem is that too many pilots are leaving Ryanair and the company is struggling to train up new crew. | |
| Customer anger | Customer anger |
| The airline has blamed a backlog of staff leave for the disruption, which has led to large numbers of its staff taking holidays towards the end of the year. | The airline has blamed a backlog of staff leave for the disruption, which has led to large numbers of its staff taking holidays towards the end of the year. |
| Ryanair is changing its holiday year, which currently runs from April to March, to run from January to December instead. | Ryanair is changing its holiday year, which currently runs from April to March, to run from January to December instead. |
| The carrier said the shift meant it had to allocate annual leave to pilots in September and October. | The carrier said the shift meant it had to allocate annual leave to pilots in September and October. |
| Ryanair also said air traffic control strikes and bad weather were factors, adding that flight cancellations would improve flight punctuality. | Ryanair also said air traffic control strikes and bad weather were factors, adding that flight cancellations would improve flight punctuality. |
| Customers have reacted angrily to the cancellations on social media and called for a full list of affected flights to be released. | Customers have reacted angrily to the cancellations on social media and called for a full list of affected flights to be released. |
| Karen Higgins tweeted: "Yet another day of constant checking to see if our flights are safe or cancelled! Cmon @Ryanair help us all out! Get the updates done!!!!" | Karen Higgins tweeted: "Yet another day of constant checking to see if our flights are safe or cancelled! Cmon @Ryanair help us all out! Get the updates done!!!!" |
| Dee Moloney tweeted: "Have 2 trips booked in the next couple of weeks. Excitement of trips now replaced with worry!... Won't be flying with @Ryanair again." | Dee Moloney tweeted: "Have 2 trips booked in the next couple of weeks. Excitement of trips now replaced with worry!... Won't be flying with @Ryanair again." |
| Regular updates | Regular updates |
| Ryanair marketing officer Kenny Jacobs said affected customers with bookings up to 20 September had been informed. | Ryanair marketing officer Kenny Jacobs said affected customers with bookings up to 20 September had been informed. |
| "We will cancel 40 to 50 flights daily for the next six weeks, less than 2% of our schedule, with a slightly higher number initially, as we begin to implement these cancellations," he said. | "We will cancel 40 to 50 flights daily for the next six weeks, less than 2% of our schedule, with a slightly higher number initially, as we begin to implement these cancellations," he said. |
| "Flights are operating as scheduled unless an email confirming a cancellation has been received." | "Flights are operating as scheduled unless an email confirming a cancellation has been received." |
| He said the airline would continue to send regular updates and post information on its website, with the next set of cancellations to be issued on Monday. | He said the airline would continue to send regular updates and post information on its website, with the next set of cancellations to be issued on Monday. |
| Shares in Ryanair fell by up to 3% on Monday. | Shares in Ryanair fell by up to 3% on Monday. |
| What rights do passengers have? | What rights do passengers have? |
| The EU compensation rules for cancelled flights are as follows: | The EU compensation rules for cancelled flights are as follows: |
| Has your Ryanair flight been cancelled recently? Are you a Ryanair pilot? Let us know about your experiences. Email haveyoursay@bbc.co.uk with your stories. | Has your Ryanair flight been cancelled recently? Are you a Ryanair pilot? Let us know about your experiences. Email haveyoursay@bbc.co.uk with your stories. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below | Or use the form below |