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Microsoft Outlook issue fixed | |
(about 20 hours later) | |
Microsoft says that its Outlook email services have been fully restored, following problems which lasted several hours. | |
Many Outlook users were unable to send email or access their accounts. | |
Hundreds from around Europe commented on the website Downdetector that they had been affected by the problem - many since Monday morning. | |
One common issue seemed to be that sent emails remained in the drafts folder and were not delivered to recipients. | |
On its website, Microsoft said the service dropped "unexpectedly" and it was working on a fix. | |
Not all account holders were affected. | |
"Intermittent connectivity is affecting customers in some European countries, which we are working to resolve as soon as possible," said a Microsoft representative. | "Intermittent connectivity is affecting customers in some European countries, which we are working to resolve as soon as possible," said a Microsoft representative. |
Outlook incorporates Hotmail and Windows Live Hotmail accounts. | Outlook incorporates Hotmail and Windows Live Hotmail accounts. |
On its service status page, Microsoft said that an "alternate infrastructure" is being used while the service is restored. | |
"We've identified that a subset of infrastructure was unable to process requests as expected, which caused general service availability to drop unexpectedly," it says. | "We've identified that a subset of infrastructure was unable to process requests as expected, which caused general service availability to drop unexpectedly," it says. |
"We've redirected requests to alternate infrastructure to restore service, and we're monitoring the environment while connectivity recovers. | "We've redirected requests to alternate infrastructure to restore service, and we're monitoring the environment while connectivity recovers. |
"Additionally, we're investigating an issue in which users are unable to send email messages." | "Additionally, we're investigating an issue in which users are unable to send email messages." |
In an updated statement, Microsoft now says services are "fully restored". |
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