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Car leasing: how one petrolhead has become 'more wary' Car leasing: how one petrolhead has become 'more wary'
(about 1 month later)
Finance plans offer cars for small monthly payments, but one driver found himself saddled with a £900 bill for minor repairs
Phillip Inman
Tue 19 Sep 2017 13.51 BST
Last modified on Mon 27 Nov 2017 16.47 GMT
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James Ahari knows about cars after several years in the insurance industry, much of it spent handling motor policy claims. He is also a self-confessed petrolhead.James Ahari knows about cars after several years in the insurance industry, much of it spent handling motor policy claims. He is also a self-confessed petrolhead.
But he says anyone can track down the best deals on car leasing websites and, like him, spurn owning a car in favour of leasing one.But he says anyone can track down the best deals on car leasing websites and, like him, spurn owning a car in favour of leasing one.
Ahari, who lives in East Sussex with his wife and 13-month-old daughter, has three vehicles on personal contract purchase, or PCP. These contracts offer cars for small monthly payments. At the end of the contract, customers have the option to make a “balloon payment” or hand back the car.Ahari, who lives in East Sussex with his wife and 13-month-old daughter, has three vehicles on personal contract purchase, or PCP. These contracts offer cars for small monthly payments. At the end of the contract, customers have the option to make a “balloon payment” or hand back the car.
Ahari’s cars are: a Ford Focus for the family; a Ford Focus RS, which he describes as a “pumped-up, hyper hatch” that he drives for fun; and a Transit van for his antiques delivery business. He also owns a secondhand Transit and a classic car.Ahari’s cars are: a Ford Focus for the family; a Ford Focus RS, which he describes as a “pumped-up, hyper hatch” that he drives for fun; and a Transit van for his antiques delivery business. He also owns a secondhand Transit and a classic car.
He said the attraction of buying a family car on PCP was obvious when he found one with a list price of £22,000 that only needed a £450 deposit and payments of £151 a month – a cost of £5,886 for three years.He said the attraction of buying a family car on PCP was obvious when he found one with a list price of £22,000 that only needed a £450 deposit and payments of £151 a month – a cost of £5,886 for three years.
Part of this sum will be an interest charge of between 5% and 10%, but the risk of a tumble in secondhand car values falls on the leasing company and not the customer.Part of this sum will be an interest charge of between 5% and 10%, but the risk of a tumble in secondhand car values falls on the leasing company and not the customer.
“You also don’t have to worry about servicing the car because they contact you to book it in. It’s part of the deal,” he said.“You also don’t have to worry about servicing the car because they contact you to book it in. It’s part of the deal,” he said.
But he discovered one of the pitfalls recently after the van came to the end of its plan. He received a £900 bill for minor repairs after the leasing firm said the damage was in breach of guidelines on wear and tear.But he discovered one of the pitfalls recently after the van came to the end of its plan. He received a £900 bill for minor repairs after the leasing firm said the damage was in breach of guidelines on wear and tear.
Ahari said: “An assessor came and told me the van was in good condition and two dents to the side were ‘well within usual tolerances’.”Ahari said: “An assessor came and told me the van was in good condition and two dents to the side were ‘well within usual tolerances’.”
The van was taken away and then he was surprised by a bill for four dents and a cracked wing mirror. He has appealed, arguing that he would have delayed the van’s return and made the repairs himself, if the bill had been given to him by the assessor.The van was taken away and then he was surprised by a bill for four dents and a cracked wing mirror. He has appealed, arguing that he would have delayed the van’s return and made the repairs himself, if the bill had been given to him by the assessor.
“The first time I handed back a car – a Ford Fiesta – two assessors carried out the examination and told me the alloy wheels needed repairs costing £42 a wheel. It was clear, I agreed the sums and I signed on the spot for the car to be taken away.“The first time I handed back a car – a Ford Fiesta – two assessors carried out the examination and told me the alloy wheels needed repairs costing £42 a wheel. It was clear, I agreed the sums and I signed on the spot for the car to be taken away.
“This time was very different. It has made me more wary. Interestingly, when I rang to ask why they hadn’t got back to me, the leasing company said it was facing a backlog of complaints,” he said.“This time was very different. It has made me more wary. Interestingly, when I rang to ask why they hadn’t got back to me, the leasing company said it was facing a backlog of complaints,” he said.
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