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RBS faces 'further action' by financial regulator RBS faces 'further action' by financial regulator
(35 minutes later)
The financial regulator has said it may take "further action" over the way Royal Bank of Scotland mistreated some small business customers.The financial regulator has said it may take "further action" over the way Royal Bank of Scotland mistreated some small business customers.
The Financial Conduct Authority has published an interim report into failings by the RBS division that dealt with struggling businesses.The Financial Conduct Authority has published an interim report into failings by the RBS division that dealt with struggling businesses.
The Global Restructuring Group was found to have "widespread" mistreatment of customers in some areas.The Global Restructuring Group was found to have "widespread" mistreatment of customers in some areas.
RBS said it had acknowledged failings and again apologised for its mistakes.RBS said it had acknowledged failings and again apologised for its mistakes.
The report identified a number of failings, including that 92% of viable firms handled by GRG suffered "inappropriate action", such as interest charges being raised or unnecessary fees added.The report identified a number of failings, including that 92% of viable firms handled by GRG suffered "inappropriate action", such as interest charges being raised or unnecessary fees added.
It was cleared in others, according to the report prepared for the regulator.It was cleared in others, according to the report prepared for the regulator.
FCA chief Andrew Bailey said it was investigating whether there were grounds for action against the bank. FCA chief executive Andrew Bailey said: "We are investigating the matters arising from the [report] and are focussing on whether there is any basis for further action within our powers."
Chief executive Ross McEwan said the bank had set aside £400m for compensation and had paid out £115m. The bank has set aside £400m for compensation and paid out £115m, chief executive Ross McEwan said.
The BBC reported on a leaked copy of the report in August, leading to political pressure on the FCA to publish more of the findings.The BBC reported on a leaked copy of the report in August, leading to political pressure on the FCA to publish more of the findings.
The regulator was initially reluctant to do so, but gave in to pressure from MPs and campaigners.The regulator was initially reluctant to do so, but gave in to pressure from MPs and campaigners.
'Not before time'
GRG operated from 2005 to 2013 and at its peak handled 16,000 companies.GRG operated from 2005 to 2013 and at its peak handled 16,000 companies.
But Mr McEwan said the "most serious allegations made against the bank have not been upheld".But Mr McEwan said the "most serious allegations made against the bank have not been upheld".
That includes finding the bank did not set out to engineer ways of transferring customers to GRG, or make requests of directors that were "unnecessarily burdensome".
"The culture, structure and way RBS operates today have all changed fundamentally since the period under review," he said."The culture, structure and way RBS operates today have all changed fundamentally since the period under review," he said.
'Not before time'
The bank has dealt with more than 900 complaints going back a decade, Mr McEwan added.The bank has dealt with more than 900 complaints going back a decade, Mr McEwan added.
However, the report found that inappropriate treatment of small business customers was "widespread" in areas including:However, the report found that inappropriate treatment of small business customers was "widespread" in areas including:
It also found senior GRG managers were encouraged to place "financial objectives first and emphasised the need for continuing financial performance".
Nicky Morgan, who chairs the Treasury select committee, said: "It has taken the FCA too long to publish its summary of the skilled persons' report, so this is not before time."Nicky Morgan, who chairs the Treasury select committee, said: "It has taken the FCA too long to publish its summary of the skilled persons' report, so this is not before time."
The committee is carrying out its own assessment, which will report back later this week, she added. Mr Bailey is due to appear before the committee on 31 October.
Mr Bailey is due to appear before MPs on the committee on 31 October. Bill Esterson, Labour's shadow business minister, called for a judge-led enquiry.
"The news of a police investigation last week is also an important step in ensuring the truth is discovered as part of a full and transparent process," he said.
"Trust between small businesses and our financial institutions needs to be restored because their relationship is key to the success of the UK economy."