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| Croydon care home burn victim underwent skin graft | Croydon care home burn victim underwent skin graft |
| (about 2 hours later) | |
| The daughter of a woman who suffered serious burns while at a care home says those concerned about a relative should "speak out" against mistreatment. | The daughter of a woman who suffered serious burns while at a care home says those concerned about a relative should "speak out" against mistreatment. |
| Polly Dunkley, 72, who has vascular dementia, was found sitting on a portable heater at Elmwood Nursing Home in Croydon, London. | Polly Dunkley, 72, who has vascular dementia, was found sitting on a portable heater at Elmwood Nursing Home in Croydon, London. |
| She suffered serious burns, spent many days in hospital and the home's owner was later fined £60,000. | She suffered serious burns, spent many days in hospital and the home's owner was later fined £60,000. |
| Sonya Pinnock said relatives should not be "intimidated by the system". | Sonya Pinnock said relatives should not be "intimidated by the system". |
| Mrs Dunkley suffered the burns in March 2016. | Mrs Dunkley suffered the burns in March 2016. |
| The former care home manager eventually spent 72 days in hospital after receiving a skin graft. | The former care home manager eventually spent 72 days in hospital after receiving a skin graft. |
| The Care Quality Commission said staff did not appreciate the severity of a burn she developed on the back of her thigh, or follow "the appropriate wound management procedure". | The Care Quality Commission said staff did not appreciate the severity of a burn she developed on the back of her thigh, or follow "the appropriate wound management procedure". |
| Her daughter said the experience was "heartbreaking." | Her daughter said the experience was "heartbreaking." |
| Ms Pinnock added: "If you have suspicions of anything, document everything, take photographs, back everything up, do things in writing. | Ms Pinnock added: "If you have suspicions of anything, document everything, take photographs, back everything up, do things in writing. |
| "It was very daunting for us, and we have been through so much to get justice for my mum." | "It was very daunting for us, and we have been through so much to get justice for my mum." |
| She believes the experience has led to a worsening in her mum's condition. | She believes the experience has led to a worsening in her mum's condition. |
| HC-One, the company which runs the home, pleaded guilty to an offence of failing to provide safe care and treatment resulting in avoidable harm to a resident, and were ordered to pay £59,570.58 in fines and costs by Camberwell Magistrates' Court on 19 October. | HC-One, the company which runs the home, pleaded guilty to an offence of failing to provide safe care and treatment resulting in avoidable harm to a resident, and were ordered to pay £59,570.58 in fines and costs by Camberwell Magistrates' Court on 19 October. |
| The care provider have said of the incident: "We have removed the type of heater involved from all of our homes, and the staff involved in this accident no longer work for our company". | |
| It added: "We are confident that this type of accident will never happen again in any of our homes". |