This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at http://www.bbc.co.uk/news/uk-england-devon-42399480
The article has changed 2 times. There is an RSS feed of changes available.
Previous version
1
Next version
Version 0 | Version 1 |
---|---|
Win a Millionaire Mansion contest had 'technical issues' | |
(about 20 hours later) | |
A competition to win a mansion worth an estimated £2.3m that drew criticism from some entrants suffered from "technical issues", organisers say. | |
Some people who paid £10 to enter said they received no payment confirmation email. One contestant also claimed the entry question was "misleading". | |
Organisers said there were some delays with confirmation emails "due to the overwhelming response". | |
They added the competition followed "all UK rules". | |
"We can confirm the technical issues have been resolved and the final confirmation emails are going to people today," said a spokesman for organiser Ogilvie Promotions on Wednesday. | |
"There has been an overwhelming response, with an incredible level of interest from around the world. People have been incredibly patient and we thank them for that." | |
The owners of the Devon property made the mansion a prize in the competition with part of the proceeds going to charity. | |
More news from Devon and Cornwall. | More news from Devon and Cornwall. |
The promoters of the competition said "thousands of people" were successfully buying tickets for the competition. | |
The competition Facebook page was also taken down because "malicious content including threats were posted", according to the promoters. | |
The owners of the property in Tiverton said they wished to remain anonymous. | |
Entrants can buy a £10 ticket from the competition website, but must answer the question "Where is Nelson's fleet?" correctly to be included in the draw, organisers said. | Entrants can buy a £10 ticket from the competition website, but must answer the question "Where is Nelson's fleet?" correctly to be included in the draw, organisers said. |
Since launching, organisers have received complaints for failing to send out confirmation emails as money is taken out of entrants bank accounts. | Since launching, organisers have received complaints for failing to send out confirmation emails as money is taken out of entrants bank accounts. |
Guy Frankland from Exeter said he bought three tickets for £30 in one entry and had to wait seven hours for his confirmation email to come through. | Guy Frankland from Exeter said he bought three tickets for £30 in one entry and had to wait seven hours for his confirmation email to come through. |
He also said the entry question was "ambiguous" and was not signposted as a requirement to be entered into the prize draw. | He also said the entry question was "ambiguous" and was not signposted as a requirement to be entered into the prize draw. |
Ogilvie Promotions said the question was not "too hard or misleading" and said they had to "ensure the question is sufficiently robust". | |
They said the terms and conditions on the competition's website were clear about the question, which was chosen "alongside a team of legal advisers". | |
Simon Churchill, also from Devon, said although he took the competition website to be a "legitimate page" at first, he was left in doubt when he experienced an error message after paying for a ticket. | Simon Churchill, also from Devon, said although he took the competition website to be a "legitimate page" at first, he was left in doubt when he experienced an error message after paying for a ticket. |
He was later given what seemed like "automated responses" from organisers when he made enquiries, he said. | He was later given what seemed like "automated responses" from organisers when he made enquiries, he said. |
The company said it would be contacting customers to provide confirmation their payments had been received. | The company said it would be contacting customers to provide confirmation their payments had been received. |
Previous version
1
Next version