A holidaymaker expecting to travel from Cardiff to Murcia, Spain, has had his flights cancelled - without his knowledge.
A holidaymaker expecting to travel from Cardiff to Murcia, Spain, has had his flights cancelled - without his knowledge.
The frequent flyer, who wishes to remain anonymous, found out after trying to book online for more flights.
The frequent flyer, who wishes to remain anonymous, found out after trying to book online for more flights.
The airline then told him his flights for December had been withdrawn.
The airline then told him his flights for December had been withdrawn.
Bmibaby has offered to pay back the customer's money, they say they are suspending the service to Murcia over winter and are informing customers.
Bmibaby has offered to pay back the customer's money, they say they are suspending the service to Murcia over winter and are informing customers.
It said passengers are being notified this week of any changes to their flights.
It said passengers are being notified this week of any changes to their flights.
Speaking to BBC Wales, the holidaymaker said: "They even went to the extent of changing our flights, changing our departure date and putting us into a different airport without even talking to us and that would have left us with a two-day holiday instead of a one-week holiday."
Speaking to BBC Wales, the holidaymaker said: "They even went to the extent of changing our flights, changing our departure date and putting us into a different airport without even talking to us and that would have left us with a two-day holiday instead of a one-week holiday."
He said he discovered the change by accident and had queried it with the airline.
He said he discovered the change by accident and had queried it with the airline.
He added: "There's probably hundreds of people around in south Wales, sitting at home today, who think they have flights but they haven't actually got a flight because it's been cancelled."
He added: "There's probably hundreds of people around in south Wales, sitting at home today, who think they have flights but they haven't actually got a flight because it's been cancelled."
The airline said there is still a frequent service from Cardiff to Alicante - which is under an hour away from Murcia.
The airline said there is still a frequent service from Cardiff to Alicante - which is under an hour away from Murcia.
Seasonal
Seasonal
A spokesman said: "Bmibaby, in common with most other airlines, has reduced capacity generally in its network over the winter period in light of expected weaker demand and high fuel prices.
A spokesman said: "Bmibaby, in common with most other airlines, has reduced capacity generally in its network over the winter period in light of expected weaker demand and high fuel prices.
"Seasonal adjustments to flight schedules are not uncommon.
"Seasonal adjustments to flight schedules are not uncommon.
"Bmibaby can confirm it has suspended flights from Cardiff to Murcia during the winter period, this decision was taken at the end of last week," he said.
"Bmibaby can confirm it has suspended flights from Cardiff to Murcia during the winter period, this decision was taken at the end of last week," he said.
"The airline is currently in the process of re-accommodating passengers and they will be notified this week of any changes to their flights.
"The airline is currently in the process of re-accommodating passengers and they will be notified this week of any changes to their flights.
"The majority of passengers affected will be transferred to an alternative Bmibaby service to Alicante.
"The majority of passengers affected will be transferred to an alternative Bmibaby service to Alicante.
"If this is unsuitable then they can amend their flights to a more suitable date of travel free of charge, alternatively they will receive a full refund."
"If this is unsuitable then they can amend their flights to a more suitable date of travel free of charge, alternatively they will receive a full refund."
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