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TSB crisis: customers count cost of IT meltdown as problems continue - live updates TSB crisis: customers count cost of IT meltdown as problems continue - live updates
(35 minutes later)
This whole IT migration fiasco is a setback for TSB’s attempts to challenge Britain’s larger banks, says the Financial Times tonight.
The FT adds:
A person briefed on the TSB board’s plans insisted the platform had not been rushed out, and said questions over who was responsible would have to wait until the system was running smoothly for all its customers: “Given the testing they didn’t think this was where they were going to end up — they never would have pushed the button otherwise,” the person said.
“It’s getting a bit better but there’s still some way to go . . . we’ve got to get to a point where things are stable, the backlogs are cleared, and then we can start an inquest.”
TSB is facing more criticism from MPs tonight, over its failure to migrate smoothly onto a new IT system.
Conservative MP Kevin Hollinrake told the Daily Telegraph:
It doesn’t seem sensible that TSB took a big bang approach to this switch.
This is simply not acceptable. If they’re going to do an upgrade they should have been prepared and have contingencies in place. This is like when KFC ran out of chicken.”
And still they come....And still they come....
@TSB following your ‘update’ the records in my accounts are incorrect with about a month or so worth of transactions missing. Is this a common error? Or is this a problem you need logging?@TSB following your ‘update’ the records in my accounts are incorrect with about a month or so worth of transactions missing. Is this a common error? Or is this a problem you need logging?
Logged into my @TSB app to see if they’ve finally fixed the issue and noticed my Mortgage is missing... does this mean they’ve paid my mortgage of for me as an apology for being down/unusable for so long🙏🏻🙏🏻 (a girl can dream) pic.twitter.com/fgnvMcPjt5Logged into my @TSB app to see if they’ve finally fixed the issue and noticed my Mortgage is missing... does this mean they’ve paid my mortgage of for me as an apology for being down/unusable for so long🙏🏻🙏🏻 (a girl can dream) pic.twitter.com/fgnvMcPjt5
@BBCWatchdog I've been unable to pay my uni fees from my @TSB account. The app and website are still crashing sometimes for me...@BBCWatchdog I've been unable to pay my uni fees from my @TSB account. The app and website are still crashing sometimes for me...
TSB customers are still reporting a litany of problems tonight:TSB customers are still reporting a litany of problems tonight:
@TSB I tried to make a payment on my mobile app and it said something went wrong try again later so have tried 3 times in total today with no joy, now I just checked my account and low and behold the payment has been made 3 times 😠😠 this is just not acceptable@TSB I tried to make a payment on my mobile app and it said something went wrong try again later so have tried 3 times in total today with no joy, now I just checked my account and low and behold the payment has been made 3 times 😠😠 this is just not acceptable
@TSB one of my accounts is still showing duplicate transactions. When will these issues be fixed?@TSB one of my accounts is still showing duplicate transactions. When will these issues be fixed?
Anybody else having problems we online banking we @TSB just logged onto my account to pay my credit card and it's gone, canna see it?!Anybody else having problems we online banking we @TSB just logged onto my account to pay my credit card and it's gone, canna see it?!
TSB has now revealed that its internet banking service is only running at 50% capacity.TSB has now revealed that its internet banking service is only running at 50% capacity.
It admits that half of the customers who try to get onto its internet banking system are still facing issues - despite CEO Paul Pester announcing 16 hours ago that things were up and running.It admits that half of the customers who try to get onto its internet banking system are still facing issues - despite CEO Paul Pester announcing 16 hours ago that things were up and running.
TSB also says its mobile app is now operating at 90% capacity, meaning one in 10 users are suffering problems.TSB also says its mobile app is now operating at 90% capacity, meaning one in 10 users are suffering problems.
In TSB statement, Paul Pester: “Everything is working”Also in statement: pic.twitter.com/94uMiuKhD8In TSB statement, Paul Pester: “Everything is working”Also in statement: pic.twitter.com/94uMiuKhD8
Pester also conceded that customers still aren’t getting a good enough experience.Pester also conceded that customers still aren’t getting a good enough experience.
In a curious statement - he says that ‘everything is working’, but not in a way that customers can see (!!).In a curious statement - he says that ‘everything is working’, but not in a way that customers can see (!!).
The challenge we are facing at the moment is that while we know everything is working, one of the main ways that our customers see everything is working – through our internet banking and mobile app – isn’t functioning as well as it should be, and for this I’m truly sorry,” he added.The challenge we are facing at the moment is that while we know everything is working, one of the main ways that our customers see everything is working – through our internet banking and mobile app – isn’t functioning as well as it should be, and for this I’m truly sorry,” he added.
“I can appreciate how frustrating this must be for our customers.”“I can appreciate how frustrating this must be for our customers.”
My favourite statement of the day is from TSB, saying that they know everything is working, the problem is just that all the things that customers need to use in order to also know that everything is working, um... don't work https://t.co/Z0O0ZuwvJHMy favourite statement of the day is from TSB, saying that they know everything is working, the problem is just that all the things that customers need to use in order to also know that everything is working, um... don't work https://t.co/Z0O0ZuwvJH
Penny Simpson has got back in touch, to report that she still can’t log into TSB’s internet banking service.Penny Simpson has got back in touch, to report that she still can’t log into TSB’s internet banking service.
She adds:She adds:
Can we not dispel the myth that the online system is working, because if you have to spend hours everyday attempting to get in, then it isn’t working.Can we not dispel the myth that the online system is working, because if you have to spend hours everyday attempting to get in, then it isn’t working.
TBS insists that things are running smoothly for the ‘vast majority’ of customers.TBS insists that things are running smoothly for the ‘vast majority’ of customers.
Some, though, are still experiencing problems - such as Andy Sharps of Shropshire. He says TSB’s site crashed this afternoon as he tried to withdraw his money:Some, though, are still experiencing problems - such as Andy Sharps of Shropshire. He says TSB’s site crashed this afternoon as he tried to withdraw his money:
What on earth is going on? I join millions unable to get hands on our own money @TSB disgrace. Managed to get into account, went to take EVERYTHING OUT then site crash. The collapse of TSB??? I Feel sorry for every loyal customer. I’ve had this account for 35 years!What on earth is going on? I join millions unable to get hands on our own money @TSB disgrace. Managed to get into account, went to take EVERYTHING OUT then site crash. The collapse of TSB??? I Feel sorry for every loyal customer. I’ve had this account for 35 years!
TBS say they’re ‘working around the clock’ to put things right:TBS say they’re ‘working around the clock’ to put things right:
We’re truly sorry for the difficulties you’ve experienced over the past few days. We’re continuing to work around the clock to fix the problems we have seen some of our customers experiencing. We understand that 1/3 JonWe’re truly sorry for the difficulties you’ve experienced over the past few days. We’re continuing to work around the clock to fix the problems we have seen some of our customers experiencing. We understand that 1/3 Jon
for the vast majority of our customers everything is running smoothly. But, because we are bringing our services up gradually this means that some customers will access services straight away and others might have 2/3 Jonfor the vast majority of our customers everything is running smoothly. But, because we are bringing our services up gradually this means that some customers will access services straight away and others might have 2/3 Jon
to wait a while. Rest assured that you won’t be left out of pocket as a result of these access issues. Again, we are truly sorry for any inconvenience this has caused you, and can’t thank you enough for your patience whilst we resolve this. 3/3 Jonto wait a while. Rest assured that you won’t be left out of pocket as a result of these access issues. Again, we are truly sorry for any inconvenience this has caused you, and can’t thank you enough for your patience whilst we resolve this. 3/3 Jon
TSB also warns that some customers are experiencing a delay in receiving text alerts, or may not receive them at all.TSB also warns that some customers are experiencing a delay in receiving text alerts, or may not receive them at all.
It’s also taking longer than usual to isssue replacement debit and credit cards.It’s also taking longer than usual to isssue replacement debit and credit cards.
Both these problems might not be fixed until the end of April.Both these problems might not be fixed until the end of April.
Despite CEO Paul Pester claiming that TSB’s internet banking is “Up and running”, some services are still in the “down and out” category.Despite CEO Paul Pester claiming that TSB’s internet banking is “Up and running”, some services are still in the “down and out” category.
According to TSB’s service status page, there are still several problems.According to TSB’s service status page, there are still several problems.
For example, internet and mobile banking customers still can’t view their mortgages online (which explains why some people found their loans had vanished this morning)For example, internet and mobile banking customers still can’t view their mortgages online (which explains why some people found their loans had vanished this morning)
Business banking customers are seeing errors when they try to reset their log-in details, and some also can’t see their standing orders in their banking app.Business banking customers are seeing errors when they try to reset their log-in details, and some also can’t see their standing orders in their banking app.
Neil De Silva, a DJ and part-time model from Glasgow was unable to pay for additional luggage because he couldn’t get his TSB card to work, leaving him stranded in Thailand:Neil De Silva, a DJ and part-time model from Glasgow was unable to pay for additional luggage because he couldn’t get his TSB card to work, leaving him stranded in Thailand:
“I ended up missing my flight to Singapore after my card was declined. Things then went from bad to worse as I couldn’t log into my bank account to transfer some savings to pay for a new flight.”“I ended up missing my flight to Singapore after my card was declined. Things then went from bad to worse as I couldn’t log into my bank account to transfer some savings to pay for a new flight.”
Stacey and Louie Brown, who have recently been married in Thailand, had to borrow money from weddings guests to cover their costs.Stacey and Louie Brown, who have recently been married in Thailand, had to borrow money from weddings guests to cover their costs.
“My husband’s card was blocked but luckily we had friends and family with us who we borrowed from to pay for food and accommodation. We would have been sleeping on the beach otherwise,” says 31-year-old Stacey from Dorset, adding:“My husband’s card was blocked but luckily we had friends and family with us who we borrowed from to pay for food and accommodation. We would have been sleeping on the beach otherwise,” says 31-year-old Stacey from Dorset, adding:
“We’ve been trying to sign up to a divemaster course as part of our honeymoon, but now the internet banking is down we can’t transfer any money. We’re now living on water and toasties and down to our last £40. Hopefully we will have access to our money again soon.”“We’ve been trying to sign up to a divemaster course as part of our honeymoon, but now the internet banking is down we can’t transfer any money. We’re now living on water and toasties and down to our last £40. Hopefully we will have access to our money again soon.”
This is similar to the case of Matt, covered earlier in the blog.This is similar to the case of Matt, covered earlier in the blog.
TSB’s online banking system still looks like a lottery, 11 hours after CEO Paul Pester tweeted that it was working again.TSB’s online banking system still looks like a lottery, 11 hours after CEO Paul Pester tweeted that it was working again.
Some customers, such as PA Liza Young, have managed to overcome its problems....Some customers, such as PA Liza Young, have managed to overcome its problems....
Ooooh I got in, did what I needed to do and got out yippeee. Very very slow #tsb @TSBOoooh I got in, did what I needed to do and got out yippeee. Very very slow #tsb @TSB
..but others, such as historian Guy Walters, are still frustrated...but others, such as historian Guy Walters, are still frustrated.
Website 'up and running' is it, @TSB? Let's see now. Er, no. pic.twitter.com/7Sqc4bw3U1Website 'up and running' is it, @TSB? Let's see now. Er, no. pic.twitter.com/7Sqc4bw3U1
Breaking away from TSB briefly, UK housebuilder Persimmon is being given a bloody nose by shareholders.Breaking away from TSB briefly, UK housebuilder Persimmon is being given a bloody nose by shareholders.
Investors at its AGM are angry at “totally and utterly unjustifiable” multi-million bonuses paid to its chief executive and senior managers, including a £75m award for CEO Jeff Fairburn.Investors at its AGM are angry at “totally and utterly unjustifiable” multi-million bonuses paid to its chief executive and senior managers, including a £75m award for CEO Jeff Fairburn.
Around 64% of shareholders refused to back the package - either by abstaining or voting against it.Around 64% of shareholders refused to back the package - either by abstaining or voting against it.
Euan Stirling, head of stewardship at Aberdeen Standard Investments, one of Persimmon’s biggest shareholders with a 2.3% stake, said the “enormous sums” due to Fairburn and other senior managers were “grossly excessive” and have “tarnished” the housebuilder’s name.Euan Stirling, head of stewardship at Aberdeen Standard Investments, one of Persimmon’s biggest shareholders with a 2.3% stake, said the “enormous sums” due to Fairburn and other senior managers were “grossly excessive” and have “tarnished” the housebuilder’s name.
Stirling said that Fairburn’s offer to reduce his bonus from his legally entitled £110m to £75m “does not even get close to acceptable”.Stirling said that Fairburn’s offer to reduce his bonus from his legally entitled £110m to £75m “does not even get close to acceptable”.
Stirling declared:Stirling declared:
“The important point I referred to is that regardless of any moral or societal duties, company directors have a legal responsibility to act in the best long-term interests of the company that employs them“The important point I referred to is that regardless of any moral or societal duties, company directors have a legal responsibility to act in the best long-term interests of the company that employs them
Today’s remuneration results suggest that the executive directors at Persimmon have lost sight of that because the long-term success of the company is being endangered by the reputational damage associated with grossly excessive pay!”Today’s remuneration results suggest that the executive directors at Persimmon have lost sight of that because the long-term success of the company is being endangered by the reputational damage associated with grossly excessive pay!”
The Church of England has also weighed Persimmon in the balance, and found it wanting:The Church of England has also weighed Persimmon in the balance, and found it wanting:
Adam Matthews, Head of Engagement for the Church Commissioners and Pensions Board ahead of today's #persimmon AGM: “The Church Commissioners and Church of England Pensions Board will be voting against Persimmon’s remuneration report at today’s AGM." (1/2)Adam Matthews, Head of Engagement for the Church Commissioners and Pensions Board ahead of today's #persimmon AGM: “The Church Commissioners and Church of England Pensions Board will be voting against Persimmon’s remuneration report at today’s AGM." (1/2)
"While the company has shown some sensitivity to shareholder concerns, the overall level of executive pay at the company is still simply too high and a long way from acceptable.” (2/2)"While the company has shown some sensitivity to shareholder concerns, the overall level of executive pay at the company is still simply too high and a long way from acceptable.” (2/2)
The owner of the UK’s first and oldest luxury leather lingerie brand is also caught up in the TSB IT crisis.The owner of the UK’s first and oldest luxury leather lingerie brand is also caught up in the TSB IT crisis.
Jules Hawkins, 54, who owns Bristol-based Lux Tenebrae, has been unable to pay her staff through her TSB accounts. That echoes the problems reported earlier this morning (here and here)Jules Hawkins, 54, who owns Bristol-based Lux Tenebrae, has been unable to pay her staff through her TSB accounts. That echoes the problems reported earlier this morning (here and here)
Jules tells us:Jules tells us:
“I’m going to have to pay them out of my First Direct personal account, which will look to HMRC like I’m paying myself a huge amount of money when I eventually manage to reimburse myself.“I’m going to have to pay them out of my First Direct personal account, which will look to HMRC like I’m paying myself a huge amount of money when I eventually manage to reimburse myself.
My staff don’t have TSB accounts so why should they have to bear the brunt of this mess by going overdrawn and having to wait to claim back? It’s the end of the month and they have rent and bills to pay. Also, are my automated payments still going out? Did I just pay my tax? Don’t even get me started on trying to input my end of year tax return.”My staff don’t have TSB accounts so why should they have to bear the brunt of this mess by going overdrawn and having to wait to claim back? It’s the end of the month and they have rent and bills to pay. Also, are my automated payments still going out? Did I just pay my tax? Don’t even get me started on trying to input my end of year tax return.”
@tsb erm... I need to pay staff.... You are my business account pic.twitter.com/HaADnYcHKk@tsb erm... I need to pay staff.... You are my business account pic.twitter.com/HaADnYcHKk
Matt from South Wales is on holiday in the Canary Islands and has been unable to pay for goods and services thanks to TSB’s botched IT migration:Matt from South Wales is on holiday in the Canary Islands and has been unable to pay for goods and services thanks to TSB’s botched IT migration:
“I arrived on Saturday for a five night break and this has totally ruined my holiday. My card was declined in a restaurant I went to and I had to walk 50 mins back to my hotel as I didn’t have enough money to pay for a taxi. I tried to contact TSB via email and on the phone but after waiting for 40 mins I couldn’t wait any longer. I feel for everyone that’s having these problems and I can’t wait to get home to speak to someone from in person.“I arrived on Saturday for a five night break and this has totally ruined my holiday. My card was declined in a restaurant I went to and I had to walk 50 mins back to my hotel as I didn’t have enough money to pay for a taxi. I tried to contact TSB via email and on the phone but after waiting for 40 mins I couldn’t wait any longer. I feel for everyone that’s having these problems and I can’t wait to get home to speak to someone from in person.
They are not keeping their customers updated and they will lose a lot of customers due to this terrible service. How can we trust them after this?”They are not keeping their customers updated and they will lose a lot of customers due to this terrible service. How can we trust them after this?”
Louise (not her real name) is a sole trader who holds both a business and current account with TSB:Louise (not her real name) is a sole trader who holds both a business and current account with TSB:
“The whole thing is a fiasco. I knew that the site would be down as TSB said they were ‘upgrading’ the business banking and instead of the trusty card reader that I’ve been using for years they would be introducing a system which uses an app instead.“The whole thing is a fiasco. I knew that the site would be down as TSB said they were ‘upgrading’ the business banking and instead of the trusty card reader that I’ve been using for years they would be introducing a system which uses an app instead.
“Although I’m a web designer and tech savvy I didn’t want to install the app for various reasons (size, privacy, just don’t want it on my phone!) but did so reluctantly. The amount of permissions the app wanted was outrageous so I emailed them to say that I wasn’t happy and that from 25 May when GDPR comes into force I’d be contacting them every day to delete the unnecessary data that they were collecting via the app.“Although I’m a web designer and tech savvy I didn’t want to install the app for various reasons (size, privacy, just don’t want it on my phone!) but did so reluctantly. The amount of permissions the app wanted was outrageous so I emailed them to say that I wasn’t happy and that from 25 May when GDPR comes into force I’d be contacting them every day to delete the unnecessary data that they were collecting via the app.
“A very rapid response suggested that I order one of their basic devices instead, which I did. Credit where credit is due, it arrived promptly yesterday, just in time for the new system to be live. Except of course it’s not live. The system is still down. Also the basic device seems incapable of doing anything at all. This is one of those ‘upgrades’ that seems completely futile and designed to annoy customers.”“A very rapid response suggested that I order one of their basic devices instead, which I did. Credit where credit is due, it arrived promptly yesterday, just in time for the new system to be live. Except of course it’s not live. The system is still down. Also the basic device seems incapable of doing anything at all. This is one of those ‘upgrades’ that seems completely futile and designed to annoy customers.”
A stream of TSB customers are reporting that they can’t get their TSB internet passwords to work.A stream of TSB customers are reporting that they can’t get their TSB internet passwords to work.
Penny Simpson tells me that she has been frozen out of her account, because the bank’s new IT system isn’t recognising customers’ existing passwords and memorable information.Penny Simpson tells me that she has been frozen out of her account, because the bank’s new IT system isn’t recognising customers’ existing passwords and memorable information.
She says she’s not alone:She says she’s not alone:
I have spoken to more than a dozen people and nobody has managed to get through. Have we really gone through all this pain to install a system that can’t cope with 1.9m customers?I have spoken to more than a dozen people and nobody has managed to get through. Have we really gone through all this pain to install a system that can’t cope with 1.9m customers?
Penny was eventually forced to drive eight miles to her nearest branch, Gillingham in Dorset. Staff looked like they’d “been in an earthquake”, she says.Penny was eventually forced to drive eight miles to her nearest branch, Gillingham in Dorset. Staff looked like they’d “been in an earthquake”, she says.
To take money out they have to use handwritten slips like the old credit cards. I wanted to know my balance which, after two or three attempts they were able to access.To take money out they have to use handwritten slips like the old credit cards. I wanted to know my balance which, after two or three attempts they were able to access.
My direct debits have been going out - what a pity Paul Pester couldn’t have reassured customers that despite the problems, standing orders etc were being processed.My direct debits have been going out - what a pity Paul Pester couldn’t have reassured customers that despite the problems, standing orders etc were being processed.
However, I was told that this branch will be closing in May. My next nearest branch will be 26 miles away. Totally unacceptable.... I will move banks as soon as the system is running again.However, I was told that this branch will be closing in May. My next nearest branch will be 26 miles away. Totally unacceptable.... I will move banks as soon as the system is running again.
Another TSB customer, Louise Pennington, found herself at the back of a long queue:Another TSB customer, Louise Pennington, found herself at the back of a long queue:
The queue at my @TSB is ridiculous. Because they’ve got only 2 staff at the desk. Which is tremendously poor planning considering the weekend debacle.The queue at my @TSB is ridiculous. Because they’ve got only 2 staff at the desk. Which is tremendously poor planning considering the weekend debacle.
Which means I’m actually standing outside because the queue is so long.Which means I’m actually standing outside because the queue is so long.
Other TSB customers are also reporting similar problems when they try to log on:Other TSB customers are also reporting similar problems when they try to log on:
So when I finally manage to get on the TSB login page, it says my details are incorrect HUN, WHAT? @TSB #TSB #tsbfailSo when I finally manage to get on the TSB login page, it says my details are incorrect HUN, WHAT? @TSB #TSB #tsbfail
@TSB Your homepage does not list another fault your Internet Banking has - unable to make payments due to "unrecognised password" No access to our money, unable to pay people, card declined at tills, cut off after waiting 20 mins on the phone - in just goes on and on. Appalling@TSB Your homepage does not list another fault your Internet Banking has - unable to make payments due to "unrecognised password" No access to our money, unable to pay people, card declined at tills, cut off after waiting 20 mins on the phone - in just goes on and on. Appalling
Another dissatisfied customer:Another dissatisfied customer:
@TSB When will this problem be fixed? I (and thousands of others) have been unable to use online banking since last Friday. It's gone beyond a joke now. @TSB must be single-handedly keeping The Financial Service Ombudsman in a job. #SortItNow pic.twitter.com/S6TIHtx9FF@TSB When will this problem be fixed? I (and thousands of others) have been unable to use online banking since last Friday. It's gone beyond a joke now. @TSB must be single-handedly keeping The Financial Service Ombudsman in a job. #SortItNow pic.twitter.com/S6TIHtx9FF
Clean Sheet, a charity that helps former offenders to find work, can’t log into its TSB account to pay staff -- another sign that the IT meltdown isn’t fully fixed yet.Clean Sheet, a charity that helps former offenders to find work, can’t log into its TSB account to pay staff -- another sign that the IT meltdown isn’t fully fixed yet.
from my finance dept today: just about managed to log on then it crashed.TSB limiting on-line access; locked out again. frustrating.hope TSB boss doesn't get £1.6 million bonus. SMT is quite incompetent in running main business - Money!We’re National charity. Staff to pay. https://t.co/XkhykxqL3mfrom my finance dept today: just about managed to log on then it crashed.TSB limiting on-line access; locked out again. frustrating.hope TSB boss doesn't get £1.6 million bonus. SMT is quite incompetent in running main business - Money!We’re National charity. Staff to pay. https://t.co/XkhykxqL3m
Guardian readers have been in touch about how they’ve been affected by the TSB IT failures.Angela from Kent is concerned about her upcoming holiday:Guardian readers have been in touch about how they’ve been affected by the TSB IT failures.Angela from Kent is concerned about her upcoming holiday:
“We are going away on Saturday and can’t transfer money from our savings to buy holiday clothes and travel money. We didn’t bother trying to contact TSB as their phone call waiting time is over an hour!”“We are going away on Saturday and can’t transfer money from our savings to buy holiday clothes and travel money. We didn’t bother trying to contact TSB as their phone call waiting time is over an hour!”
Mark, 54 from Birmingham was on hold for three hours after seeing his account was showing in US dollars:Mark, 54 from Birmingham was on hold for three hours after seeing his account was showing in US dollars:
“My account is showing £40k in arrears against my mortgage and the whole account shows in dollars. I can live with all of that but yesterday my son couldn’t eat as I couldn’t transfer funds to his Parent Pay account.“My account is showing £40k in arrears against my mortgage and the whole account shows in dollars. I can live with all of that but yesterday my son couldn’t eat as I couldn’t transfer funds to his Parent Pay account.
Everybody can have issues but the true measure is how you rectify them. TSB’s contingency has been very poorly thought out and will undoubtedly cost them long-term loyal customers.”Everybody can have issues but the true measure is how you rectify them. TSB’s contingency has been very poorly thought out and will undoubtedly cost them long-term loyal customers.”
Jos is on a low income, with no credit cards or savings accounts and unable to use his debit card:Jos is on a low income, with no credit cards or savings accounts and unable to use his debit card:
“I have £3.14 in my pocket, my wife is disabled and we can’t shop for food. I’ve been able to see my account details twice on the app since Sunday - both times the balance was wrong with credits and debits to the account missing.“I have £3.14 in my pocket, my wife is disabled and we can’t shop for food. I’ve been able to see my account details twice on the app since Sunday - both times the balance was wrong with credits and debits to the account missing.
I have been particularly infuriated by TSB’s claims of “intermittent” problems which is entirely untrue.”I have been particularly infuriated by TSB’s claims of “intermittent” problems which is entirely untrue.”
You can get in touch with your experiences, here.You can get in touch with your experiences, here.
TSB’s IT chaos is threatening to prevent some small businesses from paying their staff.TSB’s IT chaos is threatening to prevent some small businesses from paying their staff.
Scottish domestic cleaning service Good Fairy Clean couldn’t access its account this morning, which is very problematic as it has wages to pay.Scottish domestic cleaning service Good Fairy Clean couldn’t access its account this morning, which is very problematic as it has wages to pay.
Online banking is indeed 'up and running' but our staff's patience is wearing thin as we are still unable to pay their wages this week 😡Online banking is indeed 'up and running' but our staff's patience is wearing thin as we are still unable to pay their wages this week 😡
This accountancy firm also suffered problems:This accountancy firm also suffered problems:
@TSB THIS is the gobbledegook I get when I try to pay - MY STAFF! ArrayIndexOutOfBoundsException exception: null@TSB THIS is the gobbledegook I get when I try to pay - MY STAFF! ArrayIndexOutOfBoundsException exception: null