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| Version 3 | Version 4 |
|---|---|
| England's best and worst motorway services of 2018 named | England's best and worst motorway services of 2018 named |
| (about 9 hours later) | |
| Do you think of motorway service stations as refreshing pit-stops? Or just, well, the pits? | Do you think of motorway service stations as refreshing pit-stops? Or just, well, the pits? |
| Whatever you think, a new survey of England's best and worst service stations will fuel your opinions. | Whatever you think, a new survey of England's best and worst service stations will fuel your opinions. |
| For the second year running, travel watchdog Transport Focus has asked customers for their views. | For the second year running, travel watchdog Transport Focus has asked customers for their views. |
| Top of the list is Norton Canes on the M6 toll road, with a 100% satisfaction rating. Bottom is Thurrock on the M25, with just 68% satisfied. | Top of the list is Norton Canes on the M6 toll road, with a 100% satisfaction rating. Bottom is Thurrock on the M25, with just 68% satisfied. |
| In compiling the list, Transport Focus questioned 9,600 customers on key factors including staffing, food and toilet facilities. | In compiling the list, Transport Focus questioned 9,600 customers on key factors including staffing, food and toilet facilities. |
| The best of the best | The best of the best |
| 1. Norton Canes - M6 Toll in Staffordshire (operated by Roadchef) | 1. Norton Canes - M6 Toll in Staffordshire (operated by Roadchef) |
| 2. Stafford Southbound - M6 in Staffordshire (Roadchef) | 2. Stafford Southbound - M6 in Staffordshire (Roadchef) |
| 3. Wetherby - A1(M) in Yorkshire (Moto) | 3. Wetherby - A1(M) in Yorkshire (Moto) |
| 4. Hilton Park Southbound - M6 in Staffordshire (Moto) | 4. Hilton Park Southbound - M6 in Staffordshire (Moto) |
| 5. Corley Southbound - M6 in Warwickshire (Welcome Break) | 5. Corley Southbound - M6 in Warwickshire (Welcome Break) |
| The worst of the bunch | The worst of the bunch |
| 107. Bridgwater - M5 in Somerset (Moto) | 107. Bridgwater - M5 in Somerset (Moto) |
| 108. Newport Pagnell South - M1 in Buckinghamshire (Welcome Break) | 108. Newport Pagnell South - M1 in Buckinghamshire (Welcome Break) |
| 109. Southwaite Northbound - M6 in Cumbria (Moto) | 109. Southwaite Northbound - M6 in Cumbria (Moto) |
| 110. Toddington Southbound - M1 in Bedfordshire (Moto) | 110. Toddington Southbound - M1 in Bedfordshire (Moto) |
| 111. Thurrock - M25 in Essex (Moto) | 111. Thurrock - M25 in Essex (Moto) |
| Overall, 92% of motorway service station customers polled were happy with their visit, although only 66% thought that the food and drink available was good value. | Overall, 92% of motorway service station customers polled were happy with their visit, although only 66% thought that the food and drink available was good value. |
| Transport Focus chief executive Anthony Smith said: "As the summer holiday getaway gets into full swing it's good to see motorway services customers feel they get a good experience. | Transport Focus chief executive Anthony Smith said: "As the summer holiday getaway gets into full swing it's good to see motorway services customers feel they get a good experience. |
| "Motorway services play an important role in providing the break motorists need. Drivers tell us they feel less stressed and more awake. | "Motorway services play an important role in providing the break motorists need. Drivers tell us they feel less stressed and more awake. |
| "Motorway service operators need to focus on ensuring customers see their experience as value for the money they've paid - that there is a good range of food on offer and that buildings are maintained to a high standard." | "Motorway service operators need to focus on ensuring customers see their experience as value for the money they've paid - that there is a good range of food on offer and that buildings are maintained to a high standard." |
| Judging by the improved performance of last year's worst-rated stations, naming and shaming has had an effect. | Judging by the improved performance of last year's worst-rated stations, naming and shaming has had an effect. |
| The lowest-ranked site in 2017, Heston East, has gone up from a 62% satisfaction rating to 88%. | The lowest-ranked site in 2017, Heston East, has gone up from a 62% satisfaction rating to 88%. |
| And the second-worst service station last year, Stafford Southbound with a 70% rating, has changed so much that it is now the second-best, with a 99% approval rating. | And the second-worst service station last year, Stafford Southbound with a 70% rating, has changed so much that it is now the second-best, with a 99% approval rating. |