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| Version 3 | Version 4 |
|---|---|
| British Airways probes customer data theft | British Airways probes customer data theft |
| (about 3 hours later) | |
| British Airways says it is investigating "as a matter of urgency" the theft of customer data from its website and mobile app. | British Airways says it is investigating "as a matter of urgency" the theft of customer data from its website and mobile app. |
| The airline said personal and financial details of customers making bookings had been compromised. | The airline said personal and financial details of customers making bookings had been compromised. |
| About 380,000 transactions were affected, but the stolen data did not include travel or passport details. | About 380,000 transactions were affected, but the stolen data did not include travel or passport details. |
| BA said the breach took place between 22:58 BST on 21 August and 21:45 BST on 5 September. | BA said the breach took place between 22:58 BST on 21 August and 21:45 BST on 5 September. |
| "The breach has been resolved and our website is working normally," BA said in a statement | "The breach has been resolved and our website is working normally," BA said in a statement |
| "We have notified the police and relevant authorities. We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers' data very seriously." | "We have notified the police and relevant authorities. We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers' data very seriously." |
| BA said all customers affected by the breach had been contacted on Thursday night. | |
| It added that anyone who believed they might have been affected should contact their bank or credit card provider and follow their recommendations. | |
| Alex Cruz, British Airways' chairman and chief executive, said: "We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers' data very seriously." | |
| This is not the first customer relations problem to affect the airline in recent times. | This is not the first customer relations problem to affect the airline in recent times. |
| In July, BA apologised after IT issues caused dozens of flights in and out of Heathrow Airport to be cancelled. | In July, BA apologised after IT issues caused dozens of flights in and out of Heathrow Airport to be cancelled. |
| A number of short-haul flights were cancelled after an incident involving a "supplier IT system". | A number of short-haul flights were cancelled after an incident involving a "supplier IT system". |
| The month before, more than 2,000 BA passengers had their tickets cancelled because the prices were too cheap. | The month before, more than 2,000 BA passengers had their tickets cancelled because the prices were too cheap. |
| BA apologised for the error on flights to Tel Aviv and Dubai, but customers said they were angry their tickets were not being honoured. | BA apologised for the error on flights to Tel Aviv and Dubai, but customers said they were angry their tickets were not being honoured. |
| And in May 2017, serious problems with British Airways' IT systems led to thousands of passengers having their plans disrupted, after all flights from Heathrow and Gatwick were cancelled. | And in May 2017, serious problems with British Airways' IT systems led to thousands of passengers having their plans disrupted, after all flights from Heathrow and Gatwick were cancelled. |
| Have you been affected by BA's data breach? Email haveyoursay@bbc.co.uk. | Have you been affected by BA's data breach? Email haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below | Or use the form below |