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You can find the current article at its original source at https://www.theguardian.com/business/2018/sep/07/ba-british-airways-chief-alex-cruz-compensate-customers-after-data-breach
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| Version 2 | Version 3 |
|---|---|
| BA chief pledges to compensate customers after data breach | BA chief pledges to compensate customers after data breach |
| (about 2 months later) | |
| The chief executive of British Airways has promised to compensate customers who have had their data stolen in what he described as a sophisticated breach of the company’s security systems. | The chief executive of British Airways has promised to compensate customers who have had their data stolen in what he described as a sophisticated breach of the company’s security systems. |
| British Airways data breach: what to do if you have been affected | British Airways data breach: what to do if you have been affected |
| Álex Cruz apologised on Friday after it was revealed that about 380,000 payment cards had been compromised after a theft of data from the BA website and app over a two-week period. | Álex Cruz apologised on Friday after it was revealed that about 380,000 payment cards had been compromised after a theft of data from the BA website and app over a two-week period. |
| “The first thing to say is that I am extremely sorry for what happened,” Cruz said on the BBC Radio 4 Today programme. “We will work with any customer affected and we will compensate any financial hardship suffered.” | “The first thing to say is that I am extremely sorry for what happened,” Cruz said on the BBC Radio 4 Today programme. “We will work with any customer affected and we will compensate any financial hardship suffered.” |
| Shares in the owner of BA, IAG, fell nearly 3% on Friday morning as investors weighed the impact of the hack on ticket sales. | Shares in the owner of BA, IAG, fell nearly 3% on Friday morning as investors weighed the impact of the hack on ticket sales. |
| The breach took place between 10.58pm BST on 21 August and 9.45pm on 5 September. The airline said personal and financial details of customers making bookings had been compromised. | The breach took place between 10.58pm BST on 21 August and 9.45pm on 5 September. The airline said personal and financial details of customers making bookings had been compromised. |
| Cruz said the attack had not been a breach of encryption but it was a “sophisticated” effort by criminals. He said he would not go into much detail about the nature of what happened because the police were investigating. | Cruz said the attack had not been a breach of encryption but it was a “sophisticated” effort by criminals. He said he would not go into much detail about the nature of what happened because the police were investigating. |
| The data theft, one of the most serious to hit a UK company, deals another blow to BA’s reputation. The airline experienced an IT disaster last year when a power surge in its control centre near Heathrow caused a global flight interruption and left tens of thousands of passengers stranded, most notably at London airports. | The data theft, one of the most serious to hit a UK company, deals another blow to BA’s reputation. The airline experienced an IT disaster last year when a power surge in its control centre near Heathrow caused a global flight interruption and left tens of thousands of passengers stranded, most notably at London airports. |
| Cruz said the company was operating profitably and would expand its services and customer care. “We will get through this.” | Cruz said the company was operating profitably and would expand its services and customer care. “We will get through this.” |
| He said BA had a network of partners that monitored websites around the world. A partner alerted the airline to the cyber-attack on 5 September and an investigation was launched. “The moment that actual customer data had been compromised, that’s when we began immediate communication to our customers,” Cruz said. | He said BA had a network of partners that monitored websites around the world. A partner alerted the airline to the cyber-attack on 5 September and an investigation was launched. “The moment that actual customer data had been compromised, that’s when we began immediate communication to our customers,” Cruz said. |
| The airline placed advertisements in newspapers on Friday apologising for the breach. | The airline placed advertisements in newspapers on Friday apologising for the breach. |
| The Information Commissioner’s Office is investigating the breach and the airline could potentially be fined. | The Information Commissioner’s Office is investigating the breach and the airline could potentially be fined. |
| British Airways | British Airways |
| Hacking | Hacking |
| Cybercrime | Cybercrime |
| Data and computer security | Data and computer security |
| Airline industry | Airline industry |
| Travel & leisure | Travel & leisure |
| Internet | Internet |
| news | news |
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