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| Version 2 | Version 3 |
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| NatWest, RBS and Ulster Bank hit by online banking glitch | NatWest, RBS and Ulster Bank hit by online banking glitch |
| (35 minutes later) | |
| Customers of RBS, NatWest and Ulster Bank are currently unable to access their accounts through the banking group's online and app platforms. | Customers of RBS, NatWest and Ulster Bank are currently unable to access their accounts through the banking group's online and app platforms. |
| Since around 5am on Friday morning, account holders have been reporting problems with the services. | |
| Many have taken to social media today to complain in an echo of problems at rival Barclays yesterday. | |
| An RBS spokesman said "We are aware that customers are experiencing issues and are working to fix it". | An RBS spokesman said "We are aware that customers are experiencing issues and are working to fix it". |
| He added that: "Customers can still use ATMs and telephone banking or visit their local branch." | |
| According to the group's latest annual report it has 19 million customers in the UK and Republic of Ireland with 5.5 million active mobile app users. | |
| Many of them have been sharing their frustration on social media, with a number pointing out that the problems have arrived at a terrible time - payday. | Many of them have been sharing their frustration on social media, with a number pointing out that the problems have arrived at a terrible time - payday. |
| Customer Paul Murphy told the BBC: "This is just what you need as the weekend approaches and bills to pay." | Customer Paul Murphy told the BBC: "This is just what you need as the weekend approaches and bills to pay." |
| Jess Cochrane said: "It's payday, I can't transfer my wage to the joint account all the bills come out of, I have no card and no branch near me." | |
| The banks had a similar problem in April last year, when their banking apps stopped working. | The banks had a similar problem in April last year, when their banking apps stopped working. |
| This year has proven to be a terrible one for banking customers with a number being locked out of accounts after their bank has been hit by technical issues. | This year has proven to be a terrible one for banking customers with a number being locked out of accounts after their bank has been hit by technical issues. |
| Barclays customers were locked out of their accounts online for several hours on Thursday. | Barclays customers were locked out of their accounts online for several hours on Thursday. |
| Meanwhile customers of online challenger bank Cashplus - which targets people with poor credit histories - were unable to access their accounts, make cash withdrawals, or make or receive payments earlier this week. | Meanwhile customers of online challenger bank Cashplus - which targets people with poor credit histories - were unable to access their accounts, make cash withdrawals, or make or receive payments earlier this week. |
| Earlier this year TSB's huge IT meltdown led to weeks of pain for customers and the eventual resignation of chief executive Paul Pester. | Earlier this year TSB's huge IT meltdown led to weeks of pain for customers and the eventual resignation of chief executive Paul Pester. |
| Hannah Maundrell, editor of money.co.uk said: "Banks really need to pull their socks up because this keeps happening. It's really not good enough when so many customers are being encouraged to bank online." |