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You can find the current article at its original source at https://www.theguardian.com/uk-news/2018/oct/25/uk-rail-timetable-fiasco-led-to-huge-spike-in-passenger-complaints
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| Version 0 | Version 1 |
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| UK rail timetable fiasco led to huge spike in passenger complaints | UK rail timetable fiasco led to huge spike in passenger complaints |
| (about 1 month later) | |
| Rail passenger complaints rose sharply during the chaos caused by new timetables, figures show. | Rail passenger complaints rose sharply during the chaos caused by new timetables, figures show. |
| The rate of complaints to Northern and Govia Thameslink Railway (GTR) increased by 63% and 23% respectively between April and June compared with the same period last year, data from the Office of Rail and Road (ORR) shows. | The rate of complaints to Northern and Govia Thameslink Railway (GTR) increased by 63% and 23% respectively between April and June compared with the same period last year, data from the Office of Rail and Road (ORR) shows. |
| Both firms’ services were crippled on many routes when new timetables were introduced on 20 May, with the number of daily trains cancelled reaching 470 for GTR and 310 for Northern. | Both firms’ services were crippled on many routes when new timetables were introduced on 20 May, with the number of daily trains cancelled reaching 470 for GTR and 310 for Northern. |
| Rail passengers in timetable chaos face compensation battle | |
| The timetable change was intended to deliver huge benefits to passengers as a result of major upgrades to the network. | The timetable change was intended to deliver huge benefits to passengers as a result of major upgrades to the network. |
| GTR’s chief executive Charles Horton announced his resignation in the wake of the disruption. | GTR’s chief executive Charles Horton announced his resignation in the wake of the disruption. |
| The ORR, which is investigating the chaos, published an interim report last month that revealed a “lack of clarity about roles and responsibilities” in which “nobody took charge”. | The ORR, which is investigating the chaos, published an interim report last month that revealed a “lack of clarity about roles and responsibilities” in which “nobody took charge”. |
| Northern and GTR were among 13 train operators whose complaints rate rose between April and June. | Northern and GTR were among 13 train operators whose complaints rate rose between April and June. |
| Others include Great Western Railway up 80%, Heathrow Express up 60% and CrossCountry up 40%. | Others include Great Western Railway up 80%, Heathrow Express up 60% and CrossCountry up 40%. |
| Northern rail compensation scheme to include non-season ticket holders | |
| The average rate of complaints across all operators was 29.9 per 100,000 journeys, representing a 6.6% year-on-year increase. | The average rate of complaints across all operators was 29.9 per 100,000 journeys, representing a 6.6% year-on-year increase. |
| The most common category was punctuality/reliability, which accounted for 22% of all complaints, up 1.3 percentage points compared with the same period last year. | The most common category was punctuality/reliability, which accounted for 22% of all complaints, up 1.3 percentage points compared with the same period last year. |
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