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| Version 1 | Version 2 |
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| Ryanair to shut online operations for upgrade | |
| (35 minutes later) | |
| Online bookings and check-in with Ryanair will close for 12 hours after the airline said it needed to shut down its website and mobile phone app. | Online bookings and check-in with Ryanair will close for 12 hours after the airline said it needed to shut down its website and mobile phone app. |
| It said the shutdown from 17:00 UK time on Wednesday to 05:00 on Thursday was needed for a computer systems upgrade. | It said the shutdown from 17:00 UK time on Wednesday to 05:00 on Thursday was needed for a computer systems upgrade. |
| Ryanair "sincerely apologised" to customers for any inconvenience, and urged anyone needing to check in to do so before the closure. | Ryanair "sincerely apologised" to customers for any inconvenience, and urged anyone needing to check in to do so before the closure. |
| The Irish carrier says it operates Europe's largest travel website. | The Irish carrier says it operates Europe's largest travel website. |
| There are about 1.5 million visits to the website every day, with 22,700 boarding passes downloaded each day. | There are about 1.5 million visits to the website every day, with 22,700 boarding passes downloaded each day. |
| Ryanair's policy is to charge passengers an extra £55 if they need to check in at an airport. | |
| The firm's online check-in facility is only open between 48 hours and two hours before a flight for passengers who have not paid extra to select a seat. | |
| The BBC has asked Ryanair if it might waive airport fees for passengers who leave it too late to check-in early, but has yet to receive a reply. | |
| Earlier, Robin Kiely, the Irish carrier's head of communications, said in a statement: "As part of our continued digital development, a web closure and system upgrade will take place for 12 hours, from 17:00hrs (UK time) on Wednesday 7th November, until 05:00hrs (UK time) on Thursday 8th November, during which time our online check-in service will not be available. | |
| "Flight bookings and changes will also be unavailable during this period. Customers travelling on Wednesday or Thursday should check in for their flight on Tuesday 6th November. | "Flight bookings and changes will also be unavailable during this period. Customers travelling on Wednesday or Thursday should check in for their flight on Tuesday 6th November. |
| "We sincerely apologise for any inconvenience caused by this upgrade, which will further improve Ryanair.com, Europe's largest travel website." | "We sincerely apologise for any inconvenience caused by this upgrade, which will further improve Ryanair.com, Europe's largest travel website." |
| Strike threat | Strike threat |
| Also on Monday, Ryanair reported an 11% rise in traffic in October, as it carried 13.1 million passengers. | Also on Monday, Ryanair reported an 11% rise in traffic in October, as it carried 13.1 million passengers. |
| That total includes 500,000 passengers from Lauda, the airline founded by former Formula One champion Niki Lauda and recently bought by Ryanair. | That total includes 500,000 passengers from Lauda, the airline founded by former Formula One champion Niki Lauda and recently bought by Ryanair. |
| During October, the airline had to cancel about 300 flights due to a combination of an airport handler strike at Brussels Zaventem, bad weather, and continuing air traffic control staff shortages in the UK, Germany and France. | During October, the airline had to cancel about 300 flights due to a combination of an airport handler strike at Brussels Zaventem, bad weather, and continuing air traffic control staff shortages in the UK, Germany and France. |
| Monday's news comes as Germany's VC pilots union says it cannot rule out more strikes at Ryanair. | Monday's news comes as Germany's VC pilots union says it cannot rule out more strikes at Ryanair. |
| Last month, the union called the airline's decision to close its base in Bremen, Germany, a "declaration of war" on unions and said the move must be reversed to make progress on talks. | Last month, the union called the airline's decision to close its base in Bremen, Germany, a "declaration of war" on unions and said the move must be reversed to make progress on talks. |
| Ryanair has faced a series of industrial actions across Europe this year. | Ryanair has faced a series of industrial actions across Europe this year. |
| The airline has also faced criticism after introduction of new baggage rules last week. | The airline has also faced criticism after introduction of new baggage rules last week. |