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You can find the current article at its original source at http://www.theguardian.com/world/2018/dec/03/irish-hospital-staff-told-stop-calling-patients-love-dear-pet-names
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| Irish hospital staff told to stop calling patients 'love' or 'dear' | Irish hospital staff told to stop calling patients 'love' or 'dear' |
| (about 2 months later) | |
| Nurses and doctors at Irish hospitals should no longer call patients by pet names such as love, dear, girls, lads or boys, under new recommendations. | Nurses and doctors at Irish hospitals should no longer call patients by pet names such as love, dear, girls, lads or boys, under new recommendations. |
| Staff should instead refer to patients by their first name in an effort to make treatment more “person-centred”, Ireland’s state health services provider has said. | Staff should instead refer to patients by their first name in an effort to make treatment more “person-centred”, Ireland’s state health services provider has said. |
| The Health Service Executive (HSE) also instructed staff to avoid referring to patients by their bed number, diagnosis or affected body area. | The Health Service Executive (HSE) also instructed staff to avoid referring to patients by their bed number, diagnosis or affected body area. |
| The advice, issued in a report responding to a national patient experience survey, prompted some to lament the passing of “how are you feeling, love?” and other informal expressions. | The advice, issued in a report responding to a national patient experience survey, prompted some to lament the passing of “how are you feeling, love?” and other informal expressions. |
| Michael O’Keefe, a consultant ophthalmologist at Mater hospital in Dublin, said the recommendations were political correctness “gone mad” in the midst of an acute hospital bed shortage and soaring waiting lists for operations. | Michael O’Keefe, a consultant ophthalmologist at Mater hospital in Dublin, said the recommendations were political correctness “gone mad” in the midst of an acute hospital bed shortage and soaring waiting lists for operations. |
| The report, published last week, said hospital staff’s communication skills could have a profound impact on healthcare outcomes and the experience of patients and their families. | The report, published last week, said hospital staff’s communication skills could have a profound impact on healthcare outcomes and the experience of patients and their families. |
| Working in healthcare could lead to burnout and less compassion and empathy for patients, so it was important that staff used “person-centred” language, it said. | Working in healthcare could lead to burnout and less compassion and empathy for patients, so it was important that staff used “person-centred” language, it said. |
| “Are collective names used where the person’s name would be more appropriate, do they use pet names such as dear or love, girls, boys, lads etc instead of the patients/colleagues names? | “Are collective names used where the person’s name would be more appropriate, do they use pet names such as dear or love, girls, boys, lads etc instead of the patients/colleagues names? |
| “Do we talk about ‘feeding people’ instead of assisting with meals or refer to someone coming back from theatre as ‘the hip’/the hernia/knee etc. This is a powerful exercise to help raise awareness of how depersonalising some commonly used language can be.” | “Do we talk about ‘feeding people’ instead of assisting with meals or refer to someone coming back from theatre as ‘the hip’/the hernia/knee etc. This is a powerful exercise to help raise awareness of how depersonalising some commonly used language can be.” |
| The Irish Patients’ Association told BreakingNews.ie that hospitals should strike a balance and not come across as completely clinical and cold. | The Irish Patients’ Association told BreakingNews.ie that hospitals should strike a balance and not come across as completely clinical and cold. |
| “Sometimes the relationship of a nurse or a doctor or other allied professions – by the way they interact with a patient in an empathetic way – can actually make their journey a little bit easier,” it said. | “Sometimes the relationship of a nurse or a doctor or other allied professions – by the way they interact with a patient in an empathetic way – can actually make their journey a little bit easier,” it said. |
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