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Eurostar tells customers 'don't travel' | Eurostar tells customers 'don't travel' |
(about 8 hours later) | |
Eurostar has told passengers only to travel from Paris to London "if absolutely necessary". | Eurostar has told passengers only to travel from Paris to London "if absolutely necessary". |
Its services have been hit by delays with long queues due to industrial action by French customs officers. | Its services have been hit by delays with long queues due to industrial action by French customs officers. |
Four trains were cancelled on Sunday. The firm has also cancelled three trains on Monday, two on Tuesday and three on Wednesday. | Four trains were cancelled on Sunday. The firm has also cancelled three trains on Monday, two on Tuesday and three on Wednesday. |
The company says tickets can be changed free of charge, or affected passengers can claim refunds. | The company says tickets can be changed free of charge, or affected passengers can claim refunds. |
"We recommend not to travel unless absolutely necessary, " Eurostar advised passengers on its website. | "We recommend not to travel unless absolutely necessary, " Eurostar advised passengers on its website. |
"All Eurostar trains are experiencing delays and long queues for journeys from Paris Nord due to industrial action by French customs until March 19th. | "All Eurostar trains are experiencing delays and long queues for journeys from Paris Nord due to industrial action by French customs until March 19th. |
"These delays impact our planned timetables and cause subsequent cancellations," the firm said. | "These delays impact our planned timetables and cause subsequent cancellations," the firm said. |
Customs officers are demanding higher pay and better working conditions. | Customs officers are demanding higher pay and better working conditions. |
They also want more staff which they say will be needed after Brexit, to help process British citizens who will no longer have European Union passports. | They also want more staff which they say will be needed after Brexit, to help process British citizens who will no longer have European Union passports. |
The industrial action is due to last until 19 March. | The industrial action is due to last until 19 March. |
Passengers have been complaining on social media of long queues in Paris. | Passengers have been complaining on social media of long queues in Paris. |
Catherine Hope tweeted that it had taken her four-and-a-half hours to clear all the queues. | Catherine Hope tweeted that it had taken her four-and-a-half hours to clear all the queues. |
Another passenger said they had waited for four hours. | Another passenger said they had waited for four hours. |
Eurostar says the delays are averaging at two hours and they expect similar delays on Monday. | Eurostar says the delays are averaging at two hours and they expect similar delays on Monday. |
Last week, French unions representing around 17,000 customs workers rejected a government offer of a €14m pay boost, saying it was not enough. | Last week, French unions representing around 17,000 customs workers rejected a government offer of a €14m pay boost, saying it was not enough. |
Have you been affected by the Eurostar delays? Share your experiences by emailing haveyoursay@bbc.co.uk. | |
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