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You can find the current article at its original source at https://www.theguardian.com/world/2019/apr/29/airport-delays-caused-by-computer-breakdown-infuriate-travellers-in-australia
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Airport delays caused by computer breakdown infuriate travellers in Australia | Airport delays caused by computer breakdown infuriate travellers in Australia |
(about 2 hours later) | |
Passengers flying out of Australia are being told to head to the airport as planned, despite a computer systems outage affecting inbound and outbound travellers. | |
The Australian Border Force says it’s working with the Department of Home Affairs to resolve the IT systems outage affecting SmartGate passport control machines, meaning passengers must be manually processed. | |
“Additional ABF staff have been deployed to process passengers and to minimise delays,” an Australian Border Force spokesman said on Monday. | |
A Melbourne Airport spokeswoman said travellers should still head to the airport as per their original plans. | |
“Within the terminal, we’ll be continuing to make public address announcements every few minutes, so please pay attention to these announcements for the latest updates,” she said in a statement to AAP. | |
“We’re extremely appreciative of the patience and good grace shown by passengers this morning and we would like to thank everyone for sticking with us during this period.” | |
Passenger Elena earlier told 3AW radio the issue is causing long delays at immigration at Melbourne Airport. | |
“About four planes have landed, I reckon there’s 500-600 people here. | |
“It’s just ridiculous.” | |
Pictures posted on social media showed long queues at Sydney and Melbourne airports for passengers arriving and trying to depart. Frustrated travellers described the scenes as “chaos” and “a circus”. | Pictures posted on social media showed long queues at Sydney and Melbourne airports for passengers arriving and trying to depart. Frustrated travellers described the scenes as “chaos” and “a circus”. |
Emergency supplies are coming out at Sydney Airport. Feel like we’re going to be here a while. pic.twitter.com/hLCI6W4JML | Emergency supplies are coming out at Sydney Airport. Feel like we’re going to be here a while. pic.twitter.com/hLCI6W4JML |
Travelling out of @SydneyAirport international T1 today leave plenty of time. Renovations at immigration mean looooong queues. It’s a circus. pic.twitter.com/OmeP48v6VD | Travelling out of @SydneyAirport international T1 today leave plenty of time. Renovations at immigration mean looooong queues. It’s a circus. pic.twitter.com/OmeP48v6VD |
Just arrived at Melbourne Airport from Vietnam - absolutely HUGE queue to get through immigration, goes all the way through duty free. “Delays are expected as passengers need to be manually processed” #MelbourneAirport pic.twitter.com/V36CeYKTj1 | Just arrived at Melbourne Airport from Vietnam - absolutely HUGE queue to get through immigration, goes all the way through duty free. “Delays are expected as passengers need to be manually processed” #MelbourneAirport pic.twitter.com/V36CeYKTj1 |
Chaos at Melbourne airport! Hundreds trying to get through immigration machines down !! pic.twitter.com/lvdnbLKuQv | Chaos at Melbourne airport! Hundreds trying to get through immigration machines down !! pic.twitter.com/lvdnbLKuQv |
Air transport | Air transport |
Melbourne | Melbourne |
Sydney | Sydney |
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