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RBS and NatWest websites' problems fixed | |
(about 1 hour later) | |
A problem which saw RBS and Natwest's online banking websites inaccessible for several hours has been resolved. | |
RBS, which owns Natwest, said both the websites were now both working again. | |
Both websites were out of action from 09:00 BST. In RBS' case the disruption lasted seven hours, while Natwest's online banking was down for nine hours. | |
RBS had suggested customers could use other methods to access their accounts, including mobile apps, ATMs, telephone banking, or going into a branch. | |
RBS has not explained what caused the problem, but simply said its websites were now "both up and running again". | |
At 15:00 BST, the NatWest Help Twitter account had told a customer the bank did not know when the problem would be resolved. | At 15:00 BST, the NatWest Help Twitter account had told a customer the bank did not know when the problem would be resolved. |
An RBS spokesperson earlier told the BBC that customers were experiencing issues accessing its websites and online banking login pages. | |
"We apologise for the inconvenience caused," it said at the time. | |
Mark McLeod, the owner of Clouds Property Management, an estate agent based in Edinburgh, says his business has been affected by the RBS outage. | Mark McLeod, the owner of Clouds Property Management, an estate agent based in Edinburgh, says his business has been affected by the RBS outage. |
"We've had tenants who want to move into flats but as we couldn't confirm the funds had been received, we couldn't allow them to move in," he told the BBC. | "We've had tenants who want to move into flats but as we couldn't confirm the funds had been received, we couldn't allow them to move in," he told the BBC. |
Mr McLeod said access to the firm's online bank account had been "sporadic", but he was able to get into it again recently. | Mr McLeod said access to the firm's online bank account had been "sporadic", but he was able to get into it again recently. |
He said the disruption meant he was unable to see what funds had been transferred to the bank on Monday, a bank holiday in England, but not Scotland. | He said the disruption meant he was unable to see what funds had been transferred to the bank on Monday, a bank holiday in England, but not Scotland. |
"Today was quite a crucial day because it was our first opportunity to see what funds have been transferred to us since Friday," he said. | "Today was quite a crucial day because it was our first opportunity to see what funds have been transferred to us since Friday," he said. |
"It's frustrating. The last thing anyone needs is unpredictability," he added. | "It's frustrating. The last thing anyone needs is unpredictability," he added. |
NatWest is part of the RBS group and it is not the first time that both banks' websites have gone down. | NatWest is part of the RBS group and it is not the first time that both banks' websites have gone down. |
Figures published last week showed that they were the banks with the most problems in the past three months, although Barclays has had the most in the past year. | Figures published last week showed that they were the banks with the most problems in the past three months, although Barclays has had the most in the past year. |
Barclays reported 33 incidents in the 12 months to the end of June this year, higher than NatWest which had 25 and Lloyds Bank, which had 23. | Barclays reported 33 incidents in the 12 months to the end of June this year, higher than NatWest which had 25 and Lloyds Bank, which had 23. |