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British Airways: flight delays into Heathrow and Gatwick British Airways: flight delays at Heathrow and Gatwick
(about 3 hours later)
Airline says it is rebooking customers on alternative flights after ‘technical issue’ on Thursday morning Airline rebooking passengers on alternative flights after latest ‘technical issue’
International flights operated by British Airways have been hit by a “technical issue”, with delays to journeys into Heathrow and Gatwick on Thursday morning. British Airways has blamed a “technical issue” for disruption to its flights around the world.
Flights from locations around the world, including New York, Los Angeles, Orlando, Boston and Beijing, appeared to be affected. Flights to and from the UK’s two busiest airports, Heathrow and Gatwick, appear to be among those affected on Thursday.
The airline said it was rebooking customers on alternative flights and offering hotel accommodation to passengers stranded overnight. A spokeswoman for the airline said: “Our teams are working hard to resolve a technical issue which is affecting some of our flights, and we have rebooked customers on to alternative flights and offered hotel accommodation where they have been unable to continue their journeys last night. We are very sorry for the disruption to their travel plans.”
British Airways has suffered a series of serious operational failures this year. In August, the summer travel plans of tens of thousands were affected, with Heathrow, Gatwick and City the airports most affected by a computer failure. Customers were advised to check ba.com for the latest flight information and ensure their contact details were up to date on their booking.
It is the latest in a series of systems failures to hit the airline in recent months. In August, an IT glitch led to the cancellation of more than 100 flights and disrupted the travel plans of tens of thousands of passengers.