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| Version 1 | Version 2 |
|---|---|
| TSB customers hit by payments delay | TSB customers hit by payments delay |
| (32 minutes later) | |
| TSB has said that payments into some of its customers' accounts have been delayed. | TSB has said that payments into some of its customers' accounts have been delayed. |
| The bank says it is working "to process these as soon as possible" and that customers can get emergency cash in branch or over the phone. | The bank says it is working "to process these as soon as possible" and that customers can get emergency cash in branch or over the phone. |
| However, customers are complaining on Twitter about long call wait times and being unable to pay their rent. | However, customers are complaining on Twitter about long call wait times and being unable to pay their rent. |
| It comes just days after TSB was criticised over IT failures that hit 1.9 million customers in April 2018. | It comes just days after TSB was criticised over IT failures that hit 1.9 million customers in April 2018. |
| An independent report into the incident said the bank's board lacked "common sense" as it prepared to switch customers on to a new IT system, which the investigation said had not been tested properly before going live. | An independent report into the incident said the bank's board lacked "common sense" as it prepared to switch customers on to a new IT system, which the investigation said had not been tested properly before going live. |
| 'A bit of a meltdown' | 'A bit of a meltdown' |
| TSB has said customers affected by the latest problem will not be left out of pocket and can "still use their cards to make payments or withdraw cash". | TSB has said customers affected by the latest problem will not be left out of pocket and can "still use their cards to make payments or withdraw cash". |
| It is unclear how many customers are affected and when the problems will be fixed. | It is unclear how many customers are affected and when the problems will be fixed. |
| A number of customers have contacted the BBC suggesting the issue goes beyond processing of payments. | A number of customers have contacted the BBC suggesting the issue goes beyond processing of payments. |
| Bob Skinley said: "It's not just issues with overnight payments, I've been trying all morning to get into my internet banking account and can't so looks like they're having a bit of a meltdown yet again. | Bob Skinley said: "It's not just issues with overnight payments, I've been trying all morning to get into my internet banking account and can't so looks like they're having a bit of a meltdown yet again. |
| "The internet banking site is dead slow and when you try to log in you either get a message saying you're details are incorrect or it just sits there and freezes. Sounding horribly like the last fiasco." | "The internet banking site is dead slow and when you try to log in you either get a message saying you're details are incorrect or it just sits there and freezes. Sounding horribly like the last fiasco." |
| Another common complaint is people having their food deliveries cancelled as they did not have funds in their account. | |
| Mollie Romain from Preston said: "I am working nights and checked my account at 3am to see no pay. Checked again at 8am and still no pay. | Mollie Romain from Preston said: "I am working nights and checked my account at 3am to see no pay. Checked again at 8am and still no pay. |
| "I have been with TSB for nearly four years now and I have had problem after problem." | "I have been with TSB for nearly four years now and I have had problem after problem." |