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NatWest online glitch resolved | |
(about 5 hours later) | |
IT problems experienced by NatWest account holders on Friday have been resolved, the bank has said. | |
The High Street bank said there had been a glitch affecting mobile and online transactions throughout the day. | |
Friday was payday for some customers, and many were seeking out Black Friday offers. | |
"All our services are now operating as normal. We apologise to customers for the inconvenience caused," a NatWest spokesperson said. | |
The bank said debit cards, credit cards, ATMs, telephone and branch banking services had not been affected. | |
However the inability to transfer money between accounts caused problems for some including asthmatic Tim Pitman who moved money hoping to pay for a prescription. | |
The 49-year-old singer, from Glastonbury, said he had to borrow money from a friend to pay at the chemist, which was a 15-minute drive away. | The 49-year-old singer, from Glastonbury, said he had to borrow money from a friend to pay at the chemist, which was a 15-minute drive away. |
He said NatWest should have been clearer with customers who were affected. | He said NatWest should have been clearer with customers who were affected. |
Some of those customers include people hoping to get a deal during Black Friday promotions. | Some of those customers include people hoping to get a deal during Black Friday promotions. |
Research from Which? released earlier this week found the banking industry suffers around five IT failures each week typically, shutting millions of customers out of accounts and making payments. | Research from Which? released earlier this week found the banking industry suffers around five IT failures each week typically, shutting millions of customers out of accounts and making payments. |
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