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| Greater Anglia: Delivery of new Bombardier trains delayed | Greater Anglia: Delivery of new Bombardier trains delayed |
| (about 20 hours later) | |
| Delivery of the next phase of Greater Anglia's new £1.4bn fleet of trains has been delayed by software problems. | Delivery of the next phase of Greater Anglia's new £1.4bn fleet of trains has been delayed by software problems. |
| Manufacturer Bombardier said the first trains were expected to enter service by spring and not the end of this year. | Manufacturer Bombardier said the first trains were expected to enter service by spring and not the end of this year. |
| It said development of the software to be used on the 111 trains had taken longer than anticipated. | It said development of the software to be used on the 111 trains had taken longer than anticipated. |
| Greater Anglia, which has seen a string of delays and cancellations with its new trains, said it had been told extra staff had been assigned to the job. | Greater Anglia, which has seen a string of delays and cancellations with its new trains, said it had been told extra staff had been assigned to the job. |
| The first of the trains - which will run into London Liverpool Street - were expected to come into service at the end of the year, with all of them in use by the end of 2020. | The first of the trains - which will run into London Liverpool Street - were expected to come into service at the end of the year, with all of them in use by the end of 2020. |
| "There is no precise date for entry into passenger service but we estimate spring 2020," said a Bombardier spokesman. | "There is no precise date for entry into passenger service but we estimate spring 2020," said a Bombardier spokesman. |
| "The reason for the delay is we have needed longer than we thought to complete the software development on the new trains." | "The reason for the delay is we have needed longer than we thought to complete the software development on the new trains." |
| A Greater Anglia spokesman added: "[Bombardier] have assured us that production is being ramped up, with extra staff at their Derby factory so that our customers can benefit from these state-of-the-art trains as quickly as possible." | A Greater Anglia spokesman added: "[Bombardier] have assured us that production is being ramped up, with extra staff at their Derby factory so that our customers can benefit from these state-of-the-art trains as quickly as possible." |
| Once complete, Greater Anglia's new fleet of 169 trains will include 38 bi-mode trains, able to run on diesel or electric power, and 20 electric trains to serve the Norwich-London and Stansted Express services. | Once complete, Greater Anglia's new fleet of 169 trains will include 38 bi-mode trains, able to run on diesel or electric power, and 20 electric trains to serve the Norwich-London and Stansted Express services. |
| The remaining 111 trains made by Bombardier will serve London Liverpool Street from Essex, Suffolk, Cambridgeshire and Hertfordshire. | The remaining 111 trains made by Bombardier will serve London Liverpool Street from Essex, Suffolk, Cambridgeshire and Hertfordshire. |
| Greater Anglia's introduction of the bi-mode trains, made by the Swiss manufacturer Stadler, has attracted criticism amid widespread delays and cancellations. | Greater Anglia's introduction of the bi-mode trains, made by the Swiss manufacturer Stadler, has attracted criticism amid widespread delays and cancellations. |
| An investigation is under way after one of the new trains came within a quarter-second of hitting a car on a level crossing when the barriers opened early. | |
| Greater Anglia has also admitted it was "letting people down" after its service was described by commuters as a "shambles" whose unreliability was "affecting people's work". | Greater Anglia has also admitted it was "letting people down" after its service was described by commuters as a "shambles" whose unreliability was "affecting people's work". |