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Lloyds, Halifax and Bank of Scotland online banking systems crash Lloyds, Halifax and Bank of Scotland online banking systems crash
(32 minutes later)
Customers unable to use banks’ mobile apps and websites because of new year outage Millions of customers were affected but online and mobile banking is 75% back to normal
Thousands of Lloyds, Halifax and Bank of Scotland customers have been unable to gain access to their accounts through the websites and mobile apps because of a new year outage. The new year has got off to a bad start for millions of Lloyds, Halifax and Bank of Scotland customers, who have been unable to gain access to their accounts through the websites and mobile apps because of an outage.
The three brands, which are part of Lloyds Banking Group, have put out the same statement on Twitter. The three brands, which are part of Lloyds Banking Group, put out the same statement on Twitter on Wednesday morning after the problem started at about 4am. “We know our customers are having issues with internet and mobile banking. We’re sorry about this and we’re working to have it back to normal soon.”
They tweeted: “We know our customers are having issues with internet and mobile banking. We’re sorry about this and we’re working to have it back to normal soon.” Lloyds said its IT team had identified the problem and had fixed it. The problem only affected the login but it said online and mobile banking was now 75% back to normal and would be fully back within the next 20 minutes. The company said telephone banking and ATM transactions had not been affected by the problem.
Customers have taken to social media to complain about the situation. Many reported that they cannot access banking services via the web or through their mobile app. With 22 million current account customers, Lloyds Banking Group is the UK’s largest provider and also offers the most “basic” or social bank accounts. It has 13 million active online customers, of which more than 9 million are mobile users. All of them were potentially affected.
Lloyds has apologised to customers, saying its staff are working hard to fix the problem. However, it does not know when online bank systems will be working. A spokeswoman was unable to say whether customers would get any compensation but added that anyone who had incurred charges as a result of the outage should get in touch with the bank.
Customers took to social media to complain about the situation. Many reported that they could not access banking services via the web or through their mobile app.