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Lloyds Banking Group online services down | Lloyds Banking Group online services down |
(32 minutes later) | |
Customers of Lloyds, Halifax and Bank of Scotland have been unable to access their accounts after the group's online banking services crashed. | Customers of Lloyds, Halifax and Bank of Scotland have been unable to access their accounts after the group's online banking services crashed. |
Websites and mobile apps for the three companies, part of Lloyds Banking group, were all unavailable. | Websites and mobile apps for the three companies, part of Lloyds Banking group, were all unavailable. |
The banks apologised and said the issue was to do with the log-in process and telephone banking could still be used. | The banks apologised and said the issue was to do with the log-in process and telephone banking could still be used. |
Customers began reporting issues at around 04:00 GMT but was resolved by about midday. | |
The Lloyds Group has more than 13 million active online customers - and more than nine million are active mobile users. | The Lloyds Group has more than 13 million active online customers - and more than nine million are active mobile users. |
The three banks all posted the same message on Twitter: "We know our customers are having issues with internet and mobile banking. We're sorry about this and we're working to have it back to normal soon." | The three banks all posted the same message on Twitter: "We know our customers are having issues with internet and mobile banking. We're sorry about this and we're working to have it back to normal soon." |
In response to one customer who asked whether the bank will be responsible for any late fees that they might get as a result of the problem, Lloyds Bank tweeted: "If you do receive any late payment fees as a result please let us know and we will look into for you at the time". | In response to one customer who asked whether the bank will be responsible for any late fees that they might get as a result of the problem, Lloyds Bank tweeted: "If you do receive any late payment fees as a result please let us know and we will look into for you at the time". |
In October, MPs condemned the level of IT failures at banks, saying in a Treasury Committee report that the frequency of online banking crashes and customer disruption was "unacceptable". | In October, MPs condemned the level of IT failures at banks, saying in a Treasury Committee report that the frequency of online banking crashes and customer disruption was "unacceptable". |
Major banks typically suffer more than 10 online outages a month. | Major banks typically suffer more than 10 online outages a month. |
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