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Bank currency services hit by Travelex site attack | Bank currency services hit by Travelex site attack |
(32 minutes later) | |
Travel money services for several UK banks are still being affected after foreign currency seller Travelex took its site offline to deal with a cyber attack. | |
On Thursday evening, Travelex said it had taken down its site to contain "the virus and protect data". | On Thursday evening, Travelex said it had taken down its site to contain "the virus and protect data". |
That has affected Sainsbury's Bank, Barclays and HSBC, among others, which all use the Travelex platform. | That has affected Sainsbury's Bank, Barclays and HSBC, among others, which all use the Travelex platform. |
There is no indication when the Travelex website will be restored. | There is no indication when the Travelex website will be restored. |
The company said it has been working on the issue since the software virus attack on New Year's Eve. | The company said it has been working on the issue since the software virus attack on New Year's Eve. |
A number of banks depend on the Travelex platform to provide online travel money services. | A number of banks depend on the Travelex platform to provide online travel money services. |
The company delivers the foreign currency to stores for customers to collect, as well as operating the software that is used to buy the travel money. | The company delivers the foreign currency to stores for customers to collect, as well as operating the software that is used to buy the travel money. |
'Planned maintenance' | 'Planned maintenance' |
But Travelex's decision to take down its site has meant the firms that use its services cannot sell currency online. | But Travelex's decision to take down its site has meant the firms that use its services cannot sell currency online. |
Virgin Money's site showed an error message, which said: "Our online, foreign currency purchasing service is temporarily unavailable due to planned maintenance. The system will be back online shortly." | Virgin Money's site showed an error message, which said: "Our online, foreign currency purchasing service is temporarily unavailable due to planned maintenance. The system will be back online shortly." |
Sainsbury's Bank also said its online travel money services were unavailable, although it said customers could still buy travel money in its stores. In a statement to the BBC, the bank said: "We're in close contact with Travelex so that we can resume our online service as soon as possible." | |
Meanwhile, a spokesperson for First Direct, which is owned by HSBC, said: "Unfortunately, our online travel money service is currently unavailable due to a service issue with third party service provider, Travelex." | Meanwhile, a spokesperson for First Direct, which is owned by HSBC, said: "Unfortunately, our online travel money service is currently unavailable due to a service issue with third party service provider, Travelex." |
In a statement on Thusday, Travelex boss Tony D'Souza said: "We regret having to suspend some of our services in order to contain the virus and protect data." | In a statement on Thusday, Travelex boss Tony D'Souza said: "We regret having to suspend some of our services in order to contain the virus and protect data." |
The company has resorted to carrying out transactions manually, providing foreign-exchange services over the counter in its branches. | The company has resorted to carrying out transactions manually, providing foreign-exchange services over the counter in its branches. |
"We apologise to all our customers for any inconvenience caused as a result," Mr D'Souza said in a statement. | "We apologise to all our customers for any inconvenience caused as a result," Mr D'Souza said in a statement. |
HSBC told the BBC that some of its branches also stock dollars and euros, which it is still able to sell. | HSBC told the BBC that some of its branches also stock dollars and euros, which it is still able to sell. |
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