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| Version 2 | Version 3 |
|---|---|
| StubHub told to clean up ticket sales | StubHub told to clean up ticket sales |
| (about 2 hours later) | |
| The UK's competition watchdog has warned StubHub that it could face court action if it does not make changes to its website. | The UK's competition watchdog has warned StubHub that it could face court action if it does not make changes to its website. |
| The Competition and Markets Authority (CMA) said it is "concerned" that StubHub is not warning customers buying resale tickets that they could be turned away at some venues. | The Competition and Markets Authority (CMA) said it is "concerned" that StubHub is not warning customers buying resale tickets that they could be turned away at some venues. |
| The CMA said the ticket resale firm could be breaking consumer law. | The CMA said the ticket resale firm could be breaking consumer law. |
| StubHub told the regulator that it will make further changes to its website. | StubHub told the regulator that it will make further changes to its website. |
| Andrea Coscelli, the chief executive of the CMA, said that the firm had previously committed to mend its online booking service following another investigation. | Andrea Coscelli, the chief executive of the CMA, said that the firm had previously committed to mend its online booking service following another investigation. |
| However, the CMA has identified new issues with the ticket sellers' website. | However, the CMA has identified new issues with the ticket sellers' website. |
| It is concerned that StubHub has been: | It is concerned that StubHub has been: |
| Dr Coscelli said it was "unacceptable that we have now found these concerns. | Dr Coscelli said it was "unacceptable that we have now found these concerns. |
| "We have demanded swift action to resolve these problems." | "We have demanded swift action to resolve these problems." |
| StubHub said that it complied with everything that the CMA requested after its 2018 investigation into online ticket resales. | StubHub said that it complied with everything that the CMA requested after its 2018 investigation into online ticket resales. |
| StubHub executive Wayne Grierson said: "We have always collaborated closely with regulators in the interests of our fans, and will continue to do so." | StubHub executive Wayne Grierson said: "We have always collaborated closely with regulators in the interests of our fans, and will continue to do so." |
| He added that StubHub was working quickly to resolve any "remaining valid concerns" the CMA held over information on its website. | |
| Merger investigation | Merger investigation |
| The CMA also said that if the changes made don't go far enough it will consider taking court action. | The CMA also said that if the changes made don't go far enough it will consider taking court action. |
| Last year, the regulator ruled that hotel booking websites had to review they way they rank and display rooms, over "pressure-selling" concerns. | Last year, the regulator ruled that hotel booking websites had to review they way they rank and display rooms, over "pressure-selling" concerns. |
| Consumer group Which? later found that hotel booking websites' "only 1 room left on our site" claims still failed to give an accurate picture of availability. | Consumer group Which? later found that hotel booking websites' "only 1 room left on our site" claims still failed to give an accurate picture of availability. |
| A separate investigation is underway by the CMA, looking into Viagogo's purchase of StubHub. | A separate investigation is underway by the CMA, looking into Viagogo's purchase of StubHub. |
| Viagogo said in 2019 it was buying rival tickets firm StubHub from eBay, which bought the company for $310m (£238m) in 2007. | Viagogo said in 2019 it was buying rival tickets firm StubHub from eBay, which bought the company for $310m (£238m) in 2007. |
| The CMA is considering whether or not the deal will lead to a "substantial lessening of competition" in ticket selling. | The CMA is considering whether or not the deal will lead to a "substantial lessening of competition" in ticket selling. |
| Viagogo was previously ordered by the courts to tell buyers which seats they will get and if there is a risk they could be turned away at the door. | Viagogo was previously ordered by the courts to tell buyers which seats they will get and if there is a risk they could be turned away at the door. |