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Travel and the Coronavirus: Answers to Your Top Questions Travel and the Coronavirus: Answers to Your Top Questions
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As the coronavirus continues to spread across the globe, the question of whether to travel, and where it’s safe to go, has become increasingly complicated. The situation was made even more complicated on Wednesday night, when President Trump banned flights to and from Europe starting on March 13. Experts say you need to stay informed. Here, their advice on some of the most pressing questions facing people who might be considering traveling. As the coronavirus continues to spread across the globe, the question of whether to travel, and where it’s safe to go, has become increasingly complicated. The situation was made even more complicated on Wednesday night, when President Trump shut down most travel from Europe to the United States starting on March 13. Experts say you need to stay informed. Here, their advice on some of the most pressing questions facing people who might be considering traveling.
[Do you have questions about the coronavirus and travel? Email us at travel@nytimes.com.][Do you have questions about the coronavirus and travel? Email us at travel@nytimes.com.]
This is up to you, experts said.This is up to you, experts said.
“People need to make an individual decision at this point, weighing the risks and benefits,” said Scott Weisenberg, an infectious disease doctor at New York University School of Medicine, and director of the university’s Travel Medicine Program.“People need to make an individual decision at this point, weighing the risks and benefits,” said Scott Weisenberg, an infectious disease doctor at New York University School of Medicine, and director of the university’s Travel Medicine Program.
Dr. Weisenberg said travelers should consult with a health care provider and monitor the Centers for Disease Control and Prevention website for the most up-to-date travel notices before making a decision. The C.D.C. has recommended travelers avoid “all nonessential travel” to destinations with Level 3 travel notices. These countries include: China, Iran, South Korea and Italy.Dr. Weisenberg said travelers should consult with a health care provider and monitor the Centers for Disease Control and Prevention website for the most up-to-date travel notices before making a decision. The C.D.C. has recommended travelers avoid “all nonessential travel” to destinations with Level 3 travel notices. These countries include: China, Iran, South Korea and Italy.
If you are an older adult or you have a chronic medical condition, the C.D.C. is advising you to avoid visiting Japan, which now has a Level 2 travel health notice.If you are an older adult or you have a chronic medical condition, the C.D.C. is advising you to avoid visiting Japan, which now has a Level 2 travel health notice.
If you are thinking about boarding a cruise, the C.D.C. recommends that travelers defer those plans — especially if they have an underlying health condition. Cruises group large numbers of people in very close proximity, which “promotes the spread of respiratory viruses, such as the virus that causes COVID-19,” according to the agency’s website.If you are thinking about boarding a cruise, the C.D.C. recommends that travelers defer those plans — especially if they have an underlying health condition. Cruises group large numbers of people in very close proximity, which “promotes the spread of respiratory viruses, such as the virus that causes COVID-19,” according to the agency’s website.
“For people who are at a higher risk, they should really think carefully about what is the risk of the coronavirus in the area that they are going to,” Dr. Weisenberg said.“For people who are at a higher risk, they should really think carefully about what is the risk of the coronavirus in the area that they are going to,” Dr. Weisenberg said.
It depends. Typically, you would have to at least pay a cancellation fee or booking penalty if you did not buy a fully refundable ticket, which is usually more expensive.It depends. Typically, you would have to at least pay a cancellation fee or booking penalty if you did not buy a fully refundable ticket, which is usually more expensive.
But the coronavirus has hit airlines hard, and many, including Delta, United and American, are loosening their booking policies and suspending cancellation or rescheduling fees.But the coronavirus has hit airlines hard, and many, including Delta, United and American, are loosening their booking policies and suspending cancellation or rescheduling fees.
“At the moment, the airlines are being very helpful,” said Jonathan Breeze, chief executive of AardvarkCompare Travel Insurance, a travel insurance company. “These are not normal circumstances and the airlines are seeing that people are not booking flights, so airlines are offering commercial flexibility.”“At the moment, the airlines are being very helpful,” said Jonathan Breeze, chief executive of AardvarkCompare Travel Insurance, a travel insurance company. “These are not normal circumstances and the airlines are seeing that people are not booking flights, so airlines are offering commercial flexibility.”
“Obviously, the 800 numbers are overwhelmed,” said Michael Holtz, the founder and chief executive of SmartFlyer, a luxury travel agency. “Because of the coronavirus and the news, things have just spiraled out of control and a lot of people have questions.”“Obviously, the 800 numbers are overwhelmed,” said Michael Holtz, the founder and chief executive of SmartFlyer, a luxury travel agency. “Because of the coronavirus and the news, things have just spiraled out of control and a lot of people have questions.”
On Tuesday, many of the major airlines in the United States informed travelers that they could expect longer wait times to speak to a customer service agent.On Tuesday, many of the major airlines in the United States informed travelers that they could expect longer wait times to speak to a customer service agent.
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“We are receiving more calls than we typically do and your hold time may be longer than usual,” a United recorded message said. The wait time was 90 minutes.“We are receiving more calls than we typically do and your hold time may be longer than usual,” a United recorded message said. The wait time was 90 minutes.
Other airlines like Delta redirected callers to their websites and their apps, where they could find more information about rescheduling or canceling flights, a recorded message instructed. American had the option to leave your contact information for an agent to call you back in the next two hours, the longest you could hold your place in line.Other airlines like Delta redirected callers to their websites and their apps, where they could find more information about rescheduling or canceling flights, a recorded message instructed. American had the option to leave your contact information for an agent to call you back in the next two hours, the longest you could hold your place in line.
Mr. Holtz said the airlines’ websites and apps are travelers’ fastest ways to answer their questions or change their travel plans.Mr. Holtz said the airlines’ websites and apps are travelers’ fastest ways to answer their questions or change their travel plans.
“My advice is to use technology,” Mr. Holtz said. If travelers have the good fortune of having a travel agent, they should contact the agent as soon as possible, as many have direct connections with airlines, he added.“My advice is to use technology,” Mr. Holtz said. If travelers have the good fortune of having a travel agent, they should contact the agent as soon as possible, as many have direct connections with airlines, he added.
Shashank Nigam, chief executive of Simpliflying, an airline marketing strategy firm, said social media platforms like Twitter and Facebook are your best option during these times.Shashank Nigam, chief executive of Simpliflying, an airline marketing strategy firm, said social media platforms like Twitter and Facebook are your best option during these times.
“Most airline social customer service staff can help cancel or reschedule flights, or answer any questions about waivers,” Mr. Nigam said.“Most airline social customer service staff can help cancel or reschedule flights, or answer any questions about waivers,” Mr. Nigam said.
Insurance companies have very specific circumstances under which they pay out if you decide to cancel or interrupt your trip.Insurance companies have very specific circumstances under which they pay out if you decide to cancel or interrupt your trip.
Choosing not to travel because you are concerned about getting infected with the coronavirus is not one of them, nor is a government advisory, said John Cook, president and chief executive of Quotewright.com, a travel insurance company.Choosing not to travel because you are concerned about getting infected with the coronavirus is not one of them, nor is a government advisory, said John Cook, president and chief executive of Quotewright.com, a travel insurance company.
“Those covered reasons are very specific and they do not include being fearful of being exposed to a virus and the government telling you not to travel,” Mr. Cook said.“Those covered reasons are very specific and they do not include being fearful of being exposed to a virus and the government telling you not to travel,” Mr. Cook said.
The answer has been to buy what is called cancel-for-any-reason coverage, which costs more, but usually lets you recoup about 75 percent of your money, Mr. Cook said.The answer has been to buy what is called cancel-for-any-reason coverage, which costs more, but usually lets you recoup about 75 percent of your money, Mr. Cook said.
But that option may be disappearing. Jason Schreier, the chief executive of APRIL Travel Protection, a travel insurance company with yearly sales of more than $1.1 billion, said that his company’s sales of cancel-for-any-reason insurance had jumped 275 percent since the outbreak began. As of last week, APRIL stopped selling the upgraded policies, after its under-writers required the company to pull them from the market, saying that it was not meant to cover such a concentrated risk among travelers.But that option may be disappearing. Jason Schreier, the chief executive of APRIL Travel Protection, a travel insurance company with yearly sales of more than $1.1 billion, said that his company’s sales of cancel-for-any-reason insurance had jumped 275 percent since the outbreak began. As of last week, APRIL stopped selling the upgraded policies, after its under-writers required the company to pull them from the market, saying that it was not meant to cover such a concentrated risk among travelers.
“We’ve never seen a spike in the any-reason purchases like we’re seeing now,” Mr. Schreier said. “It’s an unprecedented spike, which caused an unprecedented reaction.”“We’ve never seen a spike in the any-reason purchases like we’re seeing now,” Mr. Schreier said. “It’s an unprecedented spike, which caused an unprecedented reaction.”
Other companies, like Generali and RoamRight, have also stopped letting purchasers upgrade to a cancel for any reason policy, according to letters they sent to insurance agents.Other companies, like Generali and RoamRight, have also stopped letting purchasers upgrade to a cancel for any reason policy, according to letters they sent to insurance agents.
But others, including Allianz Global Assistance, are going in the opposite direction and extending their coverage. Epidemics are usually not included in travel insurance coverage, but Allianz has said that for a limited time it will accommodate claims for trip cancellation and emergency medical care for travelers who become ill with the coronavirus. Those who cancel their trips to China, South Korea and the Lombardy and Veneto regions of Italy would also be covered, said Daniel Durazo, director of marketing and communications at Allianz Global Assistance USA.But others, including Allianz Global Assistance, are going in the opposite direction and extending their coverage. Epidemics are usually not included in travel insurance coverage, but Allianz has said that for a limited time it will accommodate claims for trip cancellation and emergency medical care for travelers who become ill with the coronavirus. Those who cancel their trips to China, South Korea and the Lombardy and Veneto regions of Italy would also be covered, said Daniel Durazo, director of marketing and communications at Allianz Global Assistance USA.
Possibly.Possibly.
If you travel to a city that does not have a large number of confirmed cases — or perhaps no cases at all — but the number of confirmed cases rapidly increases during your stay, it could affect what happens when you return home, Dr. Weisenberg said.If you travel to a city that does not have a large number of confirmed cases — or perhaps no cases at all — but the number of confirmed cases rapidly increases during your stay, it could affect what happens when you return home, Dr. Weisenberg said.
“You might be restricted on your re-entry,” Dr. Weisenberg said, adding that you could be asked to quarantine yourself at home, or be placed in a special facility.“You might be restricted on your re-entry,” Dr. Weisenberg said, adding that you could be asked to quarantine yourself at home, or be placed in a special facility.
Even if you are not quarantined by health officials, some companies are requiring employees who have been traveling to work remotely, he added. And things are changing rapidly.Even if you are not quarantined by health officials, some companies are requiring employees who have been traveling to work remotely, he added. And things are changing rapidly.
“Those answers may vary depending on ongoing public health changes,” Dr. Weisenberg said. “Once we have widespread testing available, then it will be easier for travelers to have a better idea of what the risk is in different areas.”“Those answers may vary depending on ongoing public health changes,” Dr. Weisenberg said. “Once we have widespread testing available, then it will be easier for travelers to have a better idea of what the risk is in different areas.”
This will depend on your host’s cancellation policy and some exceptions the company has made.This will depend on your host’s cancellation policy and some exceptions the company has made.
Airbnb, the home-sharing platform, did not have a universal cancellation policy before the coronavirus outbreak. Each host can choose to have either a flexible, moderate or strict cancellation policy — depending on what they have advertised in their property listing.Airbnb, the home-sharing platform, did not have a universal cancellation policy before the coronavirus outbreak. Each host can choose to have either a flexible, moderate or strict cancellation policy — depending on what they have advertised in their property listing.
This is still the case amid the outbreak. If you booked a property with a flexible cancellation policy and you cancel at least 24 hours before checking, you can expect a full refund of the nightly rental (everything but the service fee). If you booked a property with a moderate cancellation policy, you must cancel five or more days in advance to get a full refund of the nightly rental.This is still the case amid the outbreak. If you booked a property with a flexible cancellation policy and you cancel at least 24 hours before checking, you can expect a full refund of the nightly rental (everything but the service fee). If you booked a property with a moderate cancellation policy, you must cancel five or more days in advance to get a full refund of the nightly rental.
If the property has a strict cancellation policy you must cancel seven days in advance to get a refund, and it will only be for 50 percent of the nightly rental. (For more details on cancellation policies, visit the Airbnb page.)If the property has a strict cancellation policy you must cancel seven days in advance to get a refund, and it will only be for 50 percent of the nightly rental. (For more details on cancellation policies, visit the Airbnb page.)
In an effort to calm guests’ travel anxieties, the company recently announced that through June 1, guests who choose to cancel a home or an apartment booking, will get a refund of Airbnb’s guest fee, which can be up to 14.2 percent of the total cost, excluding taxes. (The refund is a coupon that you can use during your next stay.)In an effort to calm guests’ travel anxieties, the company recently announced that through June 1, guests who choose to cancel a home or an apartment booking, will get a refund of Airbnb’s guest fee, which can be up to 14.2 percent of the total cost, excluding taxes. (The refund is a coupon that you can use during your next stay.)
There are some exceptions to the cancellation policies. If you are a guest traveling to or from severely affected areas (Italy, mainland China, South Korea) you can cancel your booking without charges and you can expect to get a full refund (including any fees) for reservations running generally through the beginning of April (check Airbnb’s website for the policy for each country).There are some exceptions to the cancellation policies. If you are a guest traveling to or from severely affected areas (Italy, mainland China, South Korea) you can cancel your booking without charges and you can expect to get a full refund (including any fees) for reservations running generally through the beginning of April (check Airbnb’s website for the policy for each country).
The same applies if you cannot complete your trip because of official travel restrictions, medical or disease control duties related to the coronavirus, if your flight or ground transportation is canceled by your carrier because of Covid-19, or a suspected or confirmed cases of Covid-19.The same applies if you cannot complete your trip because of official travel restrictions, medical or disease control duties related to the coronavirus, if your flight or ground transportation is canceled by your carrier because of Covid-19, or a suspected or confirmed cases of Covid-19.
A growing number of states have declared a state of emergency or a public health emergency, including Washington, California, New York and Florida. As a practical matter, that does not affect travel — flights are not canceled and the C.D.C. has not issued any travel restrictions. States of emergency are used by local and state governments to help them shift funding, as well as to have the authority to close schools and other facilities.A growing number of states have declared a state of emergency or a public health emergency, including Washington, California, New York and Florida. As a practical matter, that does not affect travel — flights are not canceled and the C.D.C. has not issued any travel restrictions. States of emergency are used by local and state governments to help them shift funding, as well as to have the authority to close schools and other facilities.
“State of emergency or not, the same measures should be taken everywhere in the United States,” said Anne W. Rimoin, a professor of epidemiology at U.C.L.A. Jonathan and Karin Fielding School of Public Health and director of the Center for Global and Immigrant Health.“State of emergency or not, the same measures should be taken everywhere in the United States,” said Anne W. Rimoin, a professor of epidemiology at U.C.L.A. Jonathan and Karin Fielding School of Public Health and director of the Center for Global and Immigrant Health.
The key to slowing down the virus is to avoid crowds, which means avoiding travel unless it is absolutely necessary, Dr. Rimoin said.The key to slowing down the virus is to avoid crowds, which means avoiding travel unless it is absolutely necessary, Dr. Rimoin said.
“For those who do choose to travel, think about what it would be like to get sick without your support network, away from home,” she added. “The disease is not as mild as everyone wants to believe.”“For those who do choose to travel, think about what it would be like to get sick without your support network, away from home,” she added. “The disease is not as mild as everyone wants to believe.”
There could be other consequences, however. Your employer, for example, might decide that you have to self-quarantine once you have returned to your home state. Check and see what policies are in place before you travel.There could be other consequences, however. Your employer, for example, might decide that you have to self-quarantine once you have returned to your home state. Check and see what policies are in place before you travel.
As of right now, Dr. Weisenberg of NYU cautioned travelers who might be tempted by a cheap airfare to put a lot of thought into whether they should book. Their safest option is to limit travel until the world has a better understanding of the virus, he said.As of right now, Dr. Weisenberg of NYU cautioned travelers who might be tempted by a cheap airfare to put a lot of thought into whether they should book. Their safest option is to limit travel until the world has a better understanding of the virus, he said.
“Think it through, don’t go on a whim,” he said.“Think it through, don’t go on a whim,” he said.
Emily Palmer contributed reporting from New YorkEmily Palmer contributed reporting from New York
Follow New York Times Travel on Instagram, Twitter and Facebook. And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation.Follow New York Times Travel on Instagram, Twitter and Facebook. And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation.