This article is from the source 'nytimes' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at https://www.nytimes.com/2020/03/05/business/coronavirus-offices-covid-19.html

The article has changed 23 times. There is an RSS feed of changes available.

Version 0 Version 1
Workplaces Begin Coping With Coronavirus Workplace vs. Coronavirus: ‘No One Has a Playbook for This’
(about 5 hours later)
From Seattle to New York to London, companies of all sizes have spent the last week preparing for disruptions from the coronavirus outbreak that started in China. They have put employees through work-from-home drills, built up inventory to weather a possible shutdown and dusted off emergency-response plans. SAN FRANCISCO — At Facebook on Thursday, the questions from spooked employees came thick and fast.
Now the emergency has begun. The evening before, the social network had disclosed that a contractor in one of its Seattle offices had been diagnosed with the coronavirus and had said that all employees in that city should work from home until March 31.
At Amazon’s sprawling headquarters in Seattle, a worker in one of the company’s many office buildings in the South Lake Union neighborhood has tested positive for the virus. In a message to employees on Wednesday night, Amazon said it was recommending that all employees in the Seattle region work from home this month if their jobs can be done remotely. Other Facebook employees, some of whom had recently traveled for work, soon began asking their managers and one another: Who was the contractor? Had that person been near them? And what did that mean for their work?
“We are supporting the affected employee, who remains in quarantine,” said Drew Herdener, an Amazon spokesman. That same alarm has now spread through other companies around the world, despite escalating efforts by many of the firms to deal with disruptions from the coronavirus outbreak that started in China. Microsoft, Amazon, Ford Motor, CNN, Citigroup and Twitter have put employees through work-from-home drills, dusted off emergency-response plans and implemented increasingly stringent safety measures to protect their workers.
At the same time, Facebook said on Wednesday that a contractor working in the company’s Seattle offices had tested positive for Covid-19, the disease caused by the new coronavirus, making it the second major tech company in the city to be affected by the outbreak. Even so, the coronavirus has moved faster than their preparations. Amazon said this week that two employees in Europe, who had been in Milan, were infected with the virus and that one employee at its Seattle headquarters had also tested positive for it. HSBC said on Thursday that an employee at its global headquarters in London had been diagnosed with the coronavirus. And AT&T said a retail employee at one of its stores in San Diego had also tested positive.
The tech industry is vital to the economy of Washington State, where a cluster of infections has taken root and 10 people have died, leading companies there to take extra precautions to halt the spread of the virus. The challenges faced by workplaces have become a new front in the battle over the coronavirus, which has spawned more than 90,000 cases and more than 3,000 deaths around the world. While factories in China had already been closed by the outbreak and are now just ramping back up, global white-collar companies have rarely grappled with this scale of disruption — or the level of fear that has gripped workers.
“We’ve notified our employees and are following the advice of public health officials to prioritize everyone’s health and safety,” said Andy Stone, a Facebook spokesman. “No one has a playbook for this,” said Dan Levin, who runs a small company outside Chicago, Cain Millwork, which makes furniture and wall paneling. He said he was planning to have some of his office employees work from home.
The Seattle area is Facebook’s largest engineering outpost outside its Bay Area headquarters. It had 5,000 employees in the region as of last September, when it announced plans to expand even further. Many corporate memos, including those from HSBC and Facebook, now mention deep cleaning of office spaces and self-quarantining. Face-to-face job interviews have been all but banned by some firms, in favor of interviews conducted by teleconference.
Sick workers have also been reported overseas. On Thursday, HSBC, one of the world’s largest financial firms, said that an employee at its global headquarters in London had been diagnosed with the coronavirus. The employee is under medical supervision and has self-isolated. The office, where nearly 10,000 people work, remains open. At Microsoft, which is based in Redmond, Wash., near a cluster of coronavirus cases, employees swapped stories this week about the outbreak in internal chat rooms. In one online conversation on Wednesday, which was reviewed by The New York Times, a Microsoft employee wrote of a rumor that someone at headquarters had been infected.
“We are deep-cleaning the floor where our colleague worked and shared areas of the building,” the company said in an emailed statement. “Colleagues on that floor, and others who came into contact with him, have been advised to work at home.” “Could it be true?” he wrote. “FWIW,” he noted, the corporate emails telling employees to work from home “don’t mention that NO Microsoft employees had been infected.”
Other companies are escalating their efforts to protect employees. Twitter, Ford Motor and numerous others have banned all nonessential travel. The largest American banks, including Citigroup and JPMorgan Chase, have said senior managers must approve any international business trips. Walmart said on Thursday that its employees could travel internationally only for “business-critical trips” and that it was restricting their travel to conferences and trade shows within the United States. And at CNN, which is based in Atlanta and has employees all over the world, the C.E.O. has begun personally vetting all intercontinental travel. Get an informed guide to the global outbreak with our daily coronavirus
For some smaller businesses, the impact of an outbreak that forces workers to stay home from work could be devastating. Restaurants would have to close. Assembly lines would grind to a halt. newsletter.
“No one has a playbook for this,” said Dan Levin, who runs a small company outside Chicago that makes furniture and wall paneling. Frank Shaw, Microsoft’s chief spokesman, said the company was not aware of any verified cases in its work force. He said Microsoft had tried to communicate clearly to its employees that “we are using the advice being given from local officials and public health officials.”
Mr. Levin is planning to have some of his office employees work from home in the event of an outbreak. But losing the manufacturing staff who work at his plant would be difficult to overcome. “That’s a real concern,” he said. “They can’t do it from home.” Inside Amazon, while some workers emailed each other about whether masks provide effective protection, many were scrambling to deal with business problems caused by the virus, according to four employees who were not authorized to speak publicly. Those included whether Amazon will have enough products to offer for Prime Day, its summer sale event, or have enough drivers to handle a surge in online grocery orders as the virus spreads.
The same goes for employees in dozens of industries across the United States. Robert Luft runs a small company in Cincinnati that installs technology in health care facilities and distribution centers. The depth of employee anxiety has forced senior executives to take calming measures. Uber sent out a memo to staff on Wednesday saying it had formed an internal task force to handle its response to the virus, according to a copy viewed by The Times.
Recently, several of his technicians were setting up alert systems for nurses at Coney Island Hospital in Brooklyn. Concerned that a New York outbreak would put that group in harm’s way, Mr. Luft arranged for them to complete the job faster than originally planned. The ride-hailing company urged employees to have empathy for one another, to make “data-driven decisions” and restrict all nonessential travel until April. Uber added that it was working with an epidemiology consultant for further guidance.
An outbreak back in Ohio that prevented his technicians from showing up to work would put his business in a precarious situation. “Much of this situation is new — not only for Uber, but for the world,” Andrew MacDonald, a senior vice president at Uber, wrote in the memo. “We won’t get everything right from the start.”
“If it’s unsafe for people to have them on site, that definitely impacts my business,” Mr. Luft said. “Unfortunately there isn’t any type of contingency plan. Those technicians are there for their labor. If they can’t perform their labor, that takes away their earning potential.” At its headquarters in Mountain View, Calif., Google also increased the amount of hand sanitizer available to employees, putting it in conference rooms and kitchen areas.
Michael Grynbaum, Michael Corkery, Geneva Abdul and Iliana Magra contributed to this report. Other companies have tightened their travel restrictions. Citigroup and JPMorgan Chase have said senior managers must approve international business trips. Walmart said on Thursday that employees could travel internationally only for “business-critical trips” and that it was limiting their travel to conferences and trade shows within the United States. And at CNN, the chief executive officer has begun personally vetting all intercontinental travel.
How companies have altered their response to the coronavirus over time has been evident with Twitter. On Sunday, the San Francisco social media company said it was suspending all nonessential travel for employees. A day later, it encouraged all of its employees — it has just over 5,000 — to work from home if they were able to.
Then on Thursday, Jack Dorsey, Twitter’s chief executive, appeared at a financial conference in San Francisco and said he was rethinking a plan he had formulated to work remotely from Africa for three to six months this year.
“Everything happening in the world, particularly with coronavirus, I have to reconsider what’s going on and what that means for me and for our company,” said Mr. Dorsey, who is also facing a challenge from activist investors.
The measures that companies are taking in response to the virus may shift workplace behavior over the long term. Telecommuting, which has been in and out of favor for decades, may become more ingrained. The use of digital tools for remote collaboration may also rise.
Yet in the near term, having workers stay home could be devastating for some smaller businesses. Robert Luft, who runs a company in Cincinnati that installs technology in health care facilities and distribution centers, said an outbreak that prevented his technicians from showing up to work would put his business in a precarious situation.
“If it’s unsafe for people to have them on site, that definitely impacts my business,” Mr. Luft said. “Unfortunately there isn’t any type of contingency plan.”
At Facebook, the company has been working on contingency plans for the impact of the coronavirus since January. Executives have tried to walk the line of hewing closely to advice from public health officials while trying not to cause a panic among employees, two Facebook employees said.
The social network quickly canceled its participation in a half-dozen events — from its annual F8 developer conference to its presence at South by Southwest in Austin, Texas — and has worked to use its products to help health experts study the spread of the virus. Mark Zuckerberg, Facebook’s chief executive, said in a post this week the company was giving unlimited free Facebook ads to the World Health Organization to distribute information to users.
When one of its contractors was diagnosed with the virus on Wednesday, Facebook shut down two of its four offices in the greater Seattle area — in Bellevue and Redmond — for a deep cleaning, according to two employees.
An Amazon employee who was later diagnosed with the virus had also separately visited one of Facebook’s Seattle offices last month, prompting fresh concerns among employees. Facebook said it carried out “targeted deep cleaning and enhanced sanitation measures” at the office building that the Amazon employee had visited.
The company has also tried to keep its 44,000 employees sticking to business as usual. On Wednesday, it held a training session for managers on how to supervise teams of remote workers, the two employees said. And the social network was staying on course with a weekly question-and-answer session led by Mr. Zuckerberg on Thursday, which would be live streamed from Facebook’s Silicon Valley headquarters.
Mike Isaac reported from San Francisco, David Yaffe-Bellany from New York and Karen Weise from Seattle. Kate Conger, Michael Grynbaum, Michael Corkery, Geneva Abdul and Iliana Magra contributed to this report.