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| Broadband: Old TV caused village broadband outages for 18 months | |
| (about 7 hours later) | |
| Engineers have solved a mystery which left villagers with broadband problems for 18 months. | Engineers have solved a mystery which left villagers with broadband problems for 18 months. |
| Connectivity could be poor along with slow speeds from 07:00, causing issues for households trying to get online. | Connectivity could be poor along with slow speeds from 07:00, causing issues for households trying to get online. |
| Openreach engineers replaced cables at Aberhosan, Powys, but it did not fix the problem so they had to think again. | Openreach engineers replaced cables at Aberhosan, Powys, but it did not fix the problem so they had to think again. |
| They then switched to a monitoring device and found the fault was due to electrical interference emitted by a householder's second-hand television. | They then switched to a monitoring device and found the fault was due to electrical interference emitted by a householder's second-hand television. |
| The owner, who does not want to be identified, was "mortified" to find out their old TV was causing the problem, according to Openreach. | The owner, who does not want to be identified, was "mortified" to find out their old TV was causing the problem, according to Openreach. |
| "They immediately agreed to switch it off and not use again," said engineer Michael Jones. | "They immediately agreed to switch it off and not use again," said engineer Michael Jones. |
| Engineers walked around the village with a monitor called a spectrum analyser to try to find any "electrical noise" to help pinpoint the problem. | Engineers walked around the village with a monitor called a spectrum analyser to try to find any "electrical noise" to help pinpoint the problem. |
| "At 7am, like clockwork, it happened," said Mr Jones. | "At 7am, like clockwork, it happened," said Mr Jones. |
| "Our device picked up a large burst of electrical interference in the village. | "Our device picked up a large burst of electrical interference in the village. |
| "It turned out that at 7am every morning the occupant would switch on their old TV which would, in-turn, knock out broadband for the entire village." | "It turned out that at 7am every morning the occupant would switch on their old TV which would, in-turn, knock out broadband for the entire village." |
| The TV was found to be emitting a single high-level impulse noise (SHINE), which causes electrical interference in other devices. | The TV was found to be emitting a single high-level impulse noise (SHINE), which causes electrical interference in other devices. |
| Mr Jones said the problem has not returned since the fault was identified. | Mr Jones said the problem has not returned since the fault was identified. |
| What else can cause broadband problems? | What else can cause broadband problems? |
| Suzanne Rutherford, Openreach chief engineer's lead for Wales, said anything with electric components - from outdoor lights to microwaves - can potentially have an impact on broadband connections. | Suzanne Rutherford, Openreach chief engineer's lead for Wales, said anything with electric components - from outdoor lights to microwaves - can potentially have an impact on broadband connections. |
| "We'd just advise the public to make sure that their electric appliances are properly certified and meet current British standards," she said. | "We'd just advise the public to make sure that their electric appliances are properly certified and meet current British standards," she said. |
| "And if you have a fault, report it to your service provider in the first instance so that we can investigate." | "And if you have a fault, report it to your service provider in the first instance so that we can investigate." |