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Major websites hit by global outage | Major websites hit by global outage |
(about 13 hours later) | |
Many popular websites fell offline on Thursday in a widespread global outage of service. | Many popular websites fell offline on Thursday in a widespread global outage of service. |
Visitors attempting to reach some sites received DNS errors, meaning their requests could not reach the websites. | Visitors attempting to reach some sites received DNS errors, meaning their requests could not reach the websites. |
Affected services included Airbnb, UPS, HSBC bank, British Airways and the PlayStation network used for online games. | Affected services included Airbnb, UPS, HSBC bank, British Airways and the PlayStation network used for online games. |
One popular DNS provider, Akamai, reported "an emerging issue" with its Edge DNS service. | One popular DNS provider, Akamai, reported "an emerging issue" with its Edge DNS service. |
It has now tweeted that the issue has been fixed and "the service is resuming normal operations". | It has now tweeted that the issue has been fixed and "the service is resuming normal operations". |
Internet outage monitoring platform DownDetector had reported thousands of problems from its users across dozens of platforms. | |
We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated. | We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated. |
Previously it said the issue had been a "partial outage" - and some users reported being able to access some compromised services in different regions. | Previously it said the issue had been a "partial outage" - and some users reported being able to access some compromised services in different regions. |
As some websites began to appear again for users in Europe and the US, others in Asian nations continued to report problems. | As some websites began to appear again for users in Europe and the US, others in Asian nations continued to report problems. |
DNS - short for Domain Name System - turns the human-readable web addresses we use, such as bbc.com, into addresses that point to a computer server somewhere online. | DNS - short for Domain Name System - turns the human-readable web addresses we use, such as bbc.com, into addresses that point to a computer server somewhere online. |
Disruptions often mean that a web browser cannot find the content it is looking for. | Disruptions often mean that a web browser cannot find the content it is looking for. |
Other affected services reported by DownDetector included: | Other affected services reported by DownDetector included: |
Banks such as Barclays, Lloyds, TSB, and Halifax | Banks such as Barclays, Lloyds, TSB, and Halifax |
Gaming services including Steam, Call of Duty, and EA | Gaming services including Steam, Call of Duty, and EA |
Streaming services on Channel 4 and ITV | Streaming services on Channel 4 and ITV |
It is the second such widespread outage in two months. | It is the second such widespread outage in two months. |
In June, cloud computing provider Fastly had an interrupted service which took down a large number of high-profile websites around the world, including many international newspapers and government websites. | In June, cloud computing provider Fastly had an interrupted service which took down a large number of high-profile websites around the world, including many international newspapers and government websites. |
In that case, it later emerged that a settings change by one customer had inadvertently affected the entire infrastructure. | In that case, it later emerged that a settings change by one customer had inadvertently affected the entire infrastructure. |