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Tesco apologises as website and app crash Tesco website and app crash after 'interference'
(32 minutes later)
Tesco's website and app have crashed, with shoppers unable to order goods and track deliveries. Tesco's website and app have crashed after what the retail giant said were attempts "to interfere with our systems".
Britain's biggest supermarket confirmed that it was experiencing "an issue" after customers took to social media about the website. The possible hack at Britain's biggest supermarket began on Saturday with shoppers unable to order goods and track deliveries.
The scale of the problem was unclear on Sunday morning, or if the troubles were nationwide or in certain areas. Tesco initially said there was "an issue", but in a Sunday update said there was a deliberate disruption.
According to Downdetector, which monitors website outages, shoppers began reporting issues on Saturday. The retailer sought to assure customers their data was safe.
Tesco said it was "working hard to get things back up and running", and apologised for the inconvenience. A Tesco spokesperson said: "There is no reason to believe that this issue impacts customer data and we continue to take ongoing action to make sure all data stays safe.
Shoppers have complained about a lack of information since Saturday, with many wanting to know how to cancel orders and whether they would get money back. "Since yesterday, we've been experiencing disruption to our online grocery website and app.
However, in response to one tweet on Sunday morning, Tesco replied: "Hi, thanks for getting in touch. We're currently experiencing issues with our website that's affecting all of our customers right now. We're really sorry for any inconvenience caused and our IT teams are working really hard to fix the issues as a priority. Please try again later." "An attempt was made to interfere with our systems which has caused problems with the search function on the site. We're working hard to fully restore all services and apologise for the inconvenience."
The BBC has asked the retailer for an update. The scale of the problem had been unclear on Sunday morning, or if the troubles were nationwide or in certain areas.
According to Downdetector, which monitors website outages, shoppers began reporting issues on Saturday morning.
Tesco initially said it was "working hard to get things back up and running", and apologised for the inconvenience.
Shoppers had complained about a lack of information, with many wanting to know how to cancel orders and whether they would get money back.
Tesco's online sales have soared, especially during lockdown, with the supermarket ramping up capacity.Tesco's online sales have soared, especially during lockdown, with the supermarket ramping up capacity.
The firm's latest financial results say the scale and reach of its online operations are "unmatched in the UK", with total sales topping £6bn. Tesco said it had 6.6 million app users.The firm's latest financial results say the scale and reach of its online operations are "unmatched in the UK", with total sales topping £6bn. Tesco said it had 6.6 million app users.