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| Version 3 | Version 4 |
|---|---|
| What are my rights if my flight is cancelled? | What are my rights if my flight is cancelled? |
| (about 7 hours later) | |
| Passengers faced cancellations during the summer for a range of reasons | Passengers faced cancellations during the summer for a range of reasons |
| Strike action by airport border staff risks causing delays and cancellations to flights at some of the UK's biggest airports. | |
| Passengers have been told to expect disruption over the Christmas period owing to the industrial action. | |
| So what are your rights? | So what are your rights? |
| Can I get a refund or another flight? | Can I get a refund or another flight? |
| If your flight is covered under UK law, your airline must let you choose between either getting a refund or an alternative flight, regardless of how far in advance the cancellation was made. | If your flight is covered under UK law, your airline must let you choose between either getting a refund or an alternative flight, regardless of how far in advance the cancellation was made. |
| You can get your money back for any part of the ticket you have not used. So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded. | You can get your money back for any part of the ticket you have not used. So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded. |
| If you still want to travel, your airline must find you an alternative flight. If another airline is flying to your destination significantly sooner, or there are other suitable modes of transport available, then you have a right to be booked onto that alternative transport instead. | If you still want to travel, your airline must find you an alternative flight. If another airline is flying to your destination significantly sooner, or there are other suitable modes of transport available, then you have a right to be booked onto that alternative transport instead. |
| What about food and accommodation? | What about food and accommodation? |
| If you are stuck abroad or at the airport because of a flight cancellation, airlines must also provide you with other assistance until you are able to fly to your destination. | If you are stuck abroad or at the airport because of a flight cancellation, airlines must also provide you with other assistance until you are able to fly to your destination. |
| This includes: | This includes: |
| A reasonable amount of food and drink (often in the form of vouchers) | A reasonable amount of food and drink (often in the form of vouchers) |
| A way for you to communicate (often by refunding the cost of calls) | A way for you to communicate (often by refunding the cost of calls) |
| Free accommodation, if you have to stay overnight to fly the next day | Free accommodation, if you have to stay overnight to fly the next day |
| Transport to and from the accommodation. | Transport to and from the accommodation. |
| If your airline is unable to arrange assistance, you have the right to organise this yourself and claim back the cost later. In this case, the Civil Aviation Authority advises people to keep receipts and not spend more than necessary. | If your airline is unable to arrange assistance, you have the right to organise this yourself and claim back the cost later. In this case, the Civil Aviation Authority advises people to keep receipts and not spend more than necessary. |
| What if my flight is delayed? | What if my flight is delayed? |
| You are entitled to the same assistance if your flight is delayed by more than two hours. | You are entitled to the same assistance if your flight is delayed by more than two hours. |
| You may also be able to claim compensation if your flight arrives at its destination more than three hours late. Again, the amount is based on how far you are flying. | You may also be able to claim compensation if your flight arrives at its destination more than three hours late. Again, the amount is based on how far you are flying. |
| If you are delayed by more than five hours and no longer want to travel, you can get a full refund. | If you are delayed by more than five hours and no longer want to travel, you can get a full refund. |
| Can I claim extra compensation? | Can I claim extra compensation? |
| Disruption caused by things like airport or air traffic control employee strikes, bad weather or other "extraordinary circumstances" are not eligible for extra compensation. | |
| However, in other circumstances - which are the airline's fault - you have a number of rights under UK law if you are flying from a UK airport on any airline, arriving at a UK airport on an EU or UK airline, or arriving at an airport in the EU on a UK airline. | However, in other circumstances - which are the airline's fault - you have a number of rights under UK law if you are flying from a UK airport on any airline, arriving at a UK airport on an EU or UK airline, or arriving at an airport in the EU on a UK airline. |
| What you are entitled to depends on what caused the cancellation and how much notice you were given. | What you are entitled to depends on what caused the cancellation and how much notice you were given. |
| If your flight is cancelled with less than two weeks' notice, you may be able to claim compensation based on the timings of the alternative flight you are offered. | If your flight is cancelled with less than two weeks' notice, you may be able to claim compensation based on the timings of the alternative flight you are offered. |
| The amount you are entitled to also depends on how far you were travelling. For example: | The amount you are entitled to also depends on how far you were travelling. For example: |
| For flights under 1,500km, such as Glasgow to Amsterdam, you can claim up to £220 per person | For flights under 1,500km, such as Glasgow to Amsterdam, you can claim up to £220 per person |
| For flights more than 3,500km, such as London to New York, you can claim up to £520 per person | For flights more than 3,500km, such as London to New York, you can claim up to £520 per person |
| What if I booked a package holiday? | What if I booked a package holiday? |
| If you booked a package holiday with a company that is an Abta member and your flight is cancelled, you are entitled to a suitable alternative flight or a full refund. | If you booked a package holiday with a company that is an Abta member and your flight is cancelled, you are entitled to a suitable alternative flight or a full refund. |