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Liner 'like hospital prison ship' Cruise passengers demand refund
(about 2 hours later)
A passenger has described confinement on a cruise liner hit by an outbreak of a vomiting bug as like being on a "hospital prison ship". Passengers on a cruise liner at the centre of a virus outbreak have said they will stay on the ship until they are promised their money back.
Derek Cloke said people were waiting to fall sick on board the Marco Polo, which has been berthed at Invergordon on the Cromarty Firth since Monday. The Marco Polo has been berthed at Invergordon on the Cromarty Firth since Monday after hundreds of passengers and crew became ill with norovirus.
Its departure was delayed because of the numbers of the crew and passengers who took unwell. More than 600 passengers remain on board the ship which is due to set sail for Tilbury in Essex late on Thursday.
NHS Highland said tests have shown the bug to be norovirus. After a meeting they warned they would not disembark unless they get a refund.
Several people among up to 120 who have now left the ship praised its staff. Earlier one passenger, Derek Cloke, described his confinement on the liner as like being on a "hospital prison ship", with people waiting to fall sick.
The liner is due to leave for Tilbury in Essex - the port from where it departed at the weekend - at 2200 BST.
Cleaners, kitchen workers, the vessel's medical team and local doctors and nurses were thanked for their response to the incident.
However, passengers complained about a lack of information on the virus, its spread and plans to take them off the ship.
The ship's staff and medical staff have been absolutely marvellous Phyllis HamiltonPassenger
Some sourced details on what was happening from BBC News, the BBC Scotland news website and Sky TV.
Mr Cloke told BBC Scotland: "Management I have to say was poor, it was really poor.Mr Cloke told BBC Scotland: "Management I have to say was poor, it was really poor.
"I have never been through such a traumatic experience."I have never been through such a traumatic experience.
"It felt like you were sitting on a hospital prison ship waiting to get sick - death row if you like.""It felt like you were sitting on a hospital prison ship waiting to get sick - death row if you like."
The ship's staff and medical staff have been absolutely marvellous Phyllis HamiltonPassenger
Mr Cloke and his wife Pam were among up to 120 passengers to have taken a chartered train from Inverness for their journey home.Mr Cloke and his wife Pam were among up to 120 passengers to have taken a chartered train from Inverness for their journey home.
One of those who took ill, Phyllis Hamilton from Fairlie, Ayrshire, said: "The ship's staff and medical staff have been absolutely marvellous." Other passengers praised the ship's crew and medical workers for their response to the problems.
The ship's own medical team backed by local doctors and NHS Highland nurses have been assessing and treating passengers both onboard and at Raigmore Hospital in Inverness. But some complained about a lack of information on the virus, its spread and plans to take them off the ship.
Mrs Hamilton added: "I must speak most highly about the ship's staff and medical staff. They said they relied on BBC News, the BBC Scotland news website and Sky TV for information about what was happening.
One of those who took ill, Phyllis Hamilton from Fairlie, Ayrshire, said: "I must speak most highly about the ship's staff and medical staff.
"District nurses and local doctors took turns to come in and we were looked after by the kitchen staff who came round with invalid food.""District nurses and local doctors took turns to come in and we were looked after by the kitchen staff who came round with invalid food."
Her husband Douglas, who also took unwell, said the bug spread "quite dramatically" through the ship.Her husband Douglas, who also took unwell, said the bug spread "quite dramatically" through the ship.
Linda Russell, from the Midlands, who was on her first cruise with her family, said: "We are very disappointed with the turn of events, but I have got to say, and I know it is a cliche, but everyone has been treated wonderfully."Linda Russell, from the Midlands, who was on her first cruise with her family, said: "We are very disappointed with the turn of events, but I have got to say, and I know it is a cliche, but everyone has been treated wonderfully."
Trevor Pitt, from Weston-super-Mare, said he hoped to be refunded for the part of the round Britain cruise that was not completed. The majority of the 769 passengers chose to remain with the vessel, operated by Transocean Tours of Bremen.
The majority of the 769 passengers have remained with the vessel, operated by Transocean Tours of Bremen.
The Marco Polo is expected to arrive at Tilbury docks on Saturday.The Marco Polo is expected to arrive at Tilbury docks on Saturday.
NHS Highland said 400 people have been assessed after becoming unwell.NHS Highland said 400 people have been assessed after becoming unwell.
The health board said results of tests taken from passengers have confirmed the outbreak is the winter vomiting bug norovirus.
Seven people have been taken to Raigmore Hospital in Inverness since the ship's arrival.Seven people have been taken to Raigmore Hospital in Inverness since the ship's arrival.
Two remain in hospital.Two remain in hospital.


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