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South East Coast Ambulance Service declares critical incident South East Coast Ambulance Service declares critical incident
(about 2 hours later)
Secamb urged people to only call 999 in a serious emergency while it tried to resolve IT issuesSecamb urged people to only call 999 in a serious emergency while it tried to resolve IT issues
A critical incident has been declared by an ambulance service that covers four counties.A critical incident has been declared by an ambulance service that covers four counties.
South East Coast Ambulance Service (Secamb) said IT issues on Thursday night caused it to move to back-up telephone systems.South East Coast Ambulance Service (Secamb) said IT issues on Thursday night caused it to move to back-up telephone systems.
It was still answering calls and responding to patients but it urged people to only call 999 in a "serious emergency". It was answering calls and responding to patients but it urged people to only call 999 in a "serious emergency".
Secamb said it was working with its IT providers to resolve the problems. Secamb said it continued to experience "significant IT system issues" on Friday morning.
We have tonight, (10 November), declared a Critical Incident following IT issues which resulted in the loss of our Computer Aided Dispatch, (CAD), and the need to move to our back-up telephone systems. pic.twitter.com/V0RQ7Xxje9We have tonight, (10 November), declared a Critical Incident following IT issues which resulted in the loss of our Computer Aided Dispatch, (CAD), and the need to move to our back-up telephone systems. pic.twitter.com/V0RQ7Xxje9
Secamb is responsible for covering Brighton & Hove, East Sussex, West Sussex, Kent, Surrey, and North East Hampshire.Secamb is responsible for covering Brighton & Hove, East Sussex, West Sussex, Kent, Surrey, and North East Hampshire.
It said the IT issues resulted in the loss of its Computer Aided Dispatch (CAD) system.It said the IT issues resulted in the loss of its Computer Aided Dispatch (CAD) system.
In a statement on Thursday night, it said: "While we are working hard with our IT providers to find a solution to the issue, and have implemented well-rehearsed contingency plans, the loss of the CAD, along with the high demand we are facing across our region tonight, is placing significant pressure on our services. In a statement on Friday morning, it said: "We continue to experience significant IT system issues, which are affecting our Computer Aided Dispatch (CAD) and which are preventing our systems from working fully.
"We continue answer calls and respond to patients but urge people to only call 999 in the event of a serious emergency and to make use of services including NHS 111 Online for help and advice." "We have been able to move back onto our CAD, operating it as a standalone system at our East Emergency Operations Centre in Coxheath, Kent. We are continuing to work closely with our IT providers on fully resolving the issues.
It added it was working to resolve the issues as soon as possible. "We would like to thank the public for their ongoing support and urge them to continue to help us manage the demand placed upon us by only calling 999 in the event of a serious emergency."
Follow BBC South East on Facebook, on Twitter, and on Instagram. Send your story ideas to southeasttoday@bbc.co.uk.Follow BBC South East on Facebook, on Twitter, and on Instagram. Send your story ideas to southeasttoday@bbc.co.uk.