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| Version 1 | Version 2 |
|---|---|
| Southern Water hopes supplies will return by Christmas Day in Hampshire | Southern Water hopes supplies will return by Christmas Day in Hampshire |
| (36 minutes later) | |
| Bottled water have been set up for those who have lost their supply | Bottled water have been set up for those who have lost their supply |
| A water firm has said it hopes thousands of homes will have their supplies returned by Christmas Day. | A water firm has said it hopes thousands of homes will have their supplies returned by Christmas Day. |
| More than 20,000 properties in Southampton, Eastleigh, Hedge End and Chandler's Ford in Hampshire were affected on Wednesday. | More than 20,000 properties in Southampton, Eastleigh, Hedge End and Chandler's Ford in Hampshire were affected on Wednesday. |
| Southern Water said pipes had burst following a thaw after freezing temperatures. | Southern Water said pipes had burst following a thaw after freezing temperatures. |
| It added it was "throwing everything we can at it... so we can restore everyone's water." | It added it was "throwing everything we can at it... so we can restore everyone's water." |
| The water firm said the rapid thaw of frozen pipes had caused a number of bursts and leaks on the underground network of pipes | The water firm said the rapid thaw of frozen pipes had caused a number of bursts and leaks on the underground network of pipes |
| Katy Taylor, Southern Water's chief customer officer, said: "This is not what we want for our customers, especially coming into Christmas. | Katy Taylor, Southern Water's chief customer officer, said: "This is not what we want for our customers, especially coming into Christmas. |
| "I recognise this is a massive inconvenience, this is our team's absolute priority." | "I recognise this is a massive inconvenience, this is our team's absolute priority." |
| Christmas 'looking tricky' | Christmas 'looking tricky' |
| Queuing up for the water station at Eastleigh, resident John Lyons said: "I did the dishwasher at 4am because there was pressure then - but there's nothing now. | Queuing up for the water station at Eastleigh, resident John Lyons said: "I did the dishwasher at 4am because there was pressure then - but there's nothing now. |
| "We've got 10 coming tomorrow for Christmas... it's looking tricky... we've got plenty in the water butt and we can always shower in the rain!" | "We've got 10 coming tomorrow for Christmas... it's looking tricky... we've got plenty in the water butt and we can always shower in the rain!" |
| Pat Edgehill, from Bassett in Southampton, said: "On the website it says we have low pressure but we have no water at all. | Pat Edgehill, from Bassett in Southampton, said: "On the website it says we have low pressure but we have no water at all. |
| "This is very poorly organised, there are only three water stations and if you haven't got access to transport how are you supposed to collect water? | "This is very poorly organised, there are only three water stations and if you haven't got access to transport how are you supposed to collect water? |
| "On the website it says if you are put down as a priority they will deliver but on the forums last night people hadn't been receiving water. It's very poor." | "On the website it says if you are put down as a priority they will deliver but on the forums last night people hadn't been receiving water. It's very poor." |
| We’re really sorry about the continued supply issues in #SouthHampshire. Here’s the info for bottled water stations today: From 8am: 💧 South Winchester Park and Ride 💧 East Winchester Park and Ride 💧 Places Leisure, Eastleigh pic.twitter.com/OaUl75KS6S | We’re really sorry about the continued supply issues in #SouthHampshire. Here’s the info for bottled water stations today: From 8am: 💧 South Winchester Park and Ride 💧 East Winchester Park and Ride 💧 Places Leisure, Eastleigh pic.twitter.com/OaUl75KS6S |
| Ms Taylor said the loss of pressure or water supply was down to "a number of leaks from the freeze thaw... going from the super cold temperature to when it warmed up it's led to pipes bursting." | |
| "We are working as hard as we can to resume full service by Sunday," she added. | "We are working as hard as we can to resume full service by Sunday," she added. |
| Video shows queues for bottled water in Winchester as supplies disrupted | Video shows queues for bottled water in Winchester as supplies disrupted |
| Video shows queues for bottled water in Winchester as supplies disrupted | Video shows queues for bottled water in Winchester as supplies disrupted |
| Three bottled water stations have been set up - however the water firm urged people to check their website before travelling to it's Eastleigh station which is said "may close briefly to restock". | |
| East Winchester Park and Ride, SO23 9NP - opens at 08:00 GMT | East Winchester Park and Ride, SO23 9NP - opens at 08:00 GMT |
| South Winchester Park and Ride, SO21 2FG - opens at 08:00 | South Winchester Park and Ride, SO21 2FG - opens at 08:00 |
| Places Leisure in Eastleigh, SO50 9NL - opens at 08:00 | Places Leisure in Eastleigh, SO50 9NL - opens at 08:00 |
| Further bottled water stations will be opening closer to Southampton. The water firm said details would be posted on its website as soon as possible. | Further bottled water stations will be opening closer to Southampton. The water firm said details would be posted on its website as soon as possible. |
| It added bottled water deliveries would be made to "our most vulnerable customers on the Priority Services Register". | It added bottled water deliveries would be made to "our most vulnerable customers on the Priority Services Register". |
| Elsewhere multiple pipe bursts and leaks have also led to the loss of supplies in parts of Sussex and Kent after storage reservoir levels dropped. | Elsewhere multiple pipe bursts and leaks have also led to the loss of supplies in parts of Sussex and Kent after storage reservoir levels dropped. |
| South East Water said supplies have returned in Tunbridge Wells, and should be back in Sussex later. | South East Water said supplies have returned in Tunbridge Wells, and should be back in Sussex later. |
| Follow BBC South on Facebook, Twitter, or Instagram. Send your story ideas to south.newsonline@bbc.co.uk. | Follow BBC South on Facebook, Twitter, or Instagram. Send your story ideas to south.newsonline@bbc.co.uk. |