This article is from the source 'bbc' and was first published or seen on . The next check for changes will be
You can find the current article at its original source at https://www.bbc.co.uk/news/uk-england-hampshire-64073766
The article has changed 13 times. There is an RSS feed of changes available.
| Version 5 | Version 6 |
|---|---|
| Southern Water shortage: Hampshire MP Caroline Nokes criticises firm | Southern Water shortage: Hampshire MP Caroline Nokes criticises firm |
| (about 2 months later) | |
| Southern Water customers have been collecting water supplies from water stations, including at the Aegas Bowl | Southern Water customers have been collecting water supplies from water stations, including at the Aegas Bowl |
| Southern Water has been highly criticised by an MP whose constituents are facing a Christmas without supplies. | Southern Water has been highly criticised by an MP whose constituents are facing a Christmas without supplies. |
| Hampshire MP Caroline Nokes said it was "entirely unacceptable" that 20,000 people were entering a third day without water. | Hampshire MP Caroline Nokes said it was "entirely unacceptable" that 20,000 people were entering a third day without water. |
| The company said pipes had burst following a thaw after freezing temperatures. | The company said pipes had burst following a thaw after freezing temperatures. |
| But it added supplies should be returned by the end of Friday. | But it added supplies should be returned by the end of Friday. |
| Homes and businesses in the Southampton, Eastleigh, Hedge End and Chandler's Ford area have either suffered with low pressure or been without water since Wednesday. | Homes and businesses in the Southampton, Eastleigh, Hedge End and Chandler's Ford area have either suffered with low pressure or been without water since Wednesday. |
| In a statement released on Friday morning Southern Water said it was in a position where it believed it could meet demand and that "customers will see water supply in their homes over the coming hours". | In a statement released on Friday morning Southern Water said it was in a position where it believed it could meet demand and that "customers will see water supply in their homes over the coming hours". |
| Caroline Nokes, who delivered water to her constituents on Thursday, said the situation was "unacceptable" | Caroline Nokes, who delivered water to her constituents on Thursday, said the situation was "unacceptable" |
| The company said it would be increasing supply gradually as it re-pressurises the network to avoid pipes bursting. | The company said it would be increasing supply gradually as it re-pressurises the network to avoid pipes bursting. |
| "This means that it's going to take a little while for all our customers to be back in supply, and for some that could be this evening," it said. | "This means that it's going to take a little while for all our customers to be back in supply, and for some that could be this evening," it said. |
| It again apologised for the inconvenience to its customers who are still having to collect bottled water from four water stations in the SO postcodes, and told the BBC compensation would be forthcoming. | It again apologised for the inconvenience to its customers who are still having to collect bottled water from four water stations in the SO postcodes, and told the BBC compensation would be forthcoming. |
| Allow Twitter content? | Allow Twitter content? |
| This article contains content provided by Twitter. We ask for your permission before anything is loaded, as they may be using cookies and other technologies. You may want to read Twitter’s cookie policy, external and privacy policy, external before accepting. To view this content choose ‘accept and continue’. | This article contains content provided by Twitter. We ask for your permission before anything is loaded, as they may be using cookies and other technologies. You may want to read Twitter’s cookie policy, external and privacy policy, external before accepting. To view this content choose ‘accept and continue’. |
| Chandler's Ford resident Andy Skinner, who has three children, said the past two days had been "hard" as he had to bathe his eight-month-old baby in the sink "with just two litres of water". | Chandler's Ford resident Andy Skinner, who has three children, said the past two days had been "hard" as he had to bathe his eight-month-old baby in the sink "with just two litres of water". |
| "That was a pain, you can't wash, you can't cook very easily," he said, adding: "A couple of days I know it doesn't seem that long but it feels like a long time when you are so used to having water at your beck and call." | "That was a pain, you can't wash, you can't cook very easily," he said, adding: "A couple of days I know it doesn't seem that long but it feels like a long time when you are so used to having water at your beck and call." |
| Mr Skinner said it had been "frustrating" waiting for his supply to be restored, which eventually happened on Friday morning. | Mr Skinner said it had been "frustrating" waiting for his supply to be restored, which eventually happened on Friday morning. |
| "Freezing and thawing was the reason given but everywhere else in the country has had the same concerns and yet it seems to be only this part of the UK that has been affected and that is a bit of a worry," he said. | "Freezing and thawing was the reason given but everywhere else in the country has had the same concerns and yet it seems to be only this part of the UK that has been affected and that is a bit of a worry," he said. |
| Other residents took to social media to voice their frustration saying the issue was "totally unacceptable" and "shambolic", but several people also praised the Southern Water staff who have been working to solve the matter. | Other residents took to social media to voice their frustration saying the issue was "totally unacceptable" and "shambolic", but several people also praised the Southern Water staff who have been working to solve the matter. |
| Winchester farmer Oliver Neagle said his dairy herd was left without water for 18 hours after supplies were disrupted. | Winchester farmer Oliver Neagle said his dairy herd was left without water for 18 hours after supplies were disrupted. |
| Mr Neagle said his cows were drinking water from the fire engine quicker than it was able to get it out | Mr Neagle said his cows were drinking water from the fire engine quicker than it was able to get it out |
| Speaking on BBC Radio Solent, the MP for Romsey and Southampton North said the problem had "been a long time coming". | Speaking on BBC Radio Solent, the MP for Romsey and Southampton North said the problem had "been a long time coming". |
| Ms Nokes said customers had reported issues with leaks since the August drought and "nothing's been done about them so you could argue the the problem's of Southern Water's own making." | Ms Nokes said customers had reported issues with leaks since the August drought and "nothing's been done about them so you could argue the the problem's of Southern Water's own making." |
| 'Unacceptable' | 'Unacceptable' |
| The Conservative MP was out delivering water on Thursday night and said one of her constituents had got up at midnight and "put every pot and pan she had in the kitchen out in her garden to collect rainwater so she'd had some water to flush the loo with". | The Conservative MP was out delivering water on Thursday night and said one of her constituents had got up at midnight and "put every pot and pan she had in the kitchen out in her garden to collect rainwater so she'd had some water to flush the loo with". |
| Ms Nokes said the woman and her husband, who is disabled, both had Covid and were on Southern Water's priority service register but had still had no support. | Ms Nokes said the woman and her husband, who is disabled, both had Covid and were on Southern Water's priority service register but had still had no support. |
| "Defra (Department for Environment Food & Rural Affairs) need to have a serious conversation about this in the new year," she said. | "Defra (Department for Environment Food & Rural Affairs) need to have a serious conversation about this in the new year," she said. |
| "It is unacceptable." | "It is unacceptable." |
| Four sites have been set up for those who have lost their supplies in the SO postcode areas | Four sites have been set up for those who have lost their supplies in the SO postcode areas |
| In response, Southern Water's chief customer officer, Katy Taylor, said: "All we can do is ask customers to get in touch with us if they haven't received water. | In response, Southern Water's chief customer officer, Katy Taylor, said: "All we can do is ask customers to get in touch with us if they haven't received water. |
| "We will take all those calls by whatever channel they come to us and we will get that water delivered and I know the guys have been getting water delivered throughout the night." | "We will take all those calls by whatever channel they come to us and we will get that water delivered and I know the guys have been getting water delivered throughout the night." |
| She said customers would "absolutely" have their water back by Christmas Day, adding: "We're hoping by the end of today [Friday}." | She said customers would "absolutely" have their water back by Christmas Day, adding: "We're hoping by the end of today [Friday}." |
| The three bottled water stations set up are open daily from 08:00 to 22:00 GMT, unless stated otherwise on Southern Water's website. | The three bottled water stations set up are open daily from 08:00 to 22:00 GMT, unless stated otherwise on Southern Water's website. |
| However, the water firm urged people to check online before travelling to its Eastleigh station which "may close briefly to restock". | However, the water firm urged people to check online before travelling to its Eastleigh station which "may close briefly to restock". |
| East Winchester Park and Ride, SO23 9NP | East Winchester Park and Ride, SO23 9NP |
| Places Leisure in Eastleigh, SO50 9NL | Places Leisure in Eastleigh, SO50 9NL |
| Ageas Bowl in West End, SO30 3XH | Ageas Bowl in West End, SO30 3XH |
| Southern Water said it had 80 staff on hand to help distribute bottled water across the sites | Southern Water said it had 80 staff on hand to help distribute bottled water across the sites |
| Elsewhere, multiple pipe bursts and leaks have also led to the loss of supplies in parts of Sussex and Kent after storage reservoir levels dropped. | Elsewhere, multiple pipe bursts and leaks have also led to the loss of supplies in parts of Sussex and Kent after storage reservoir levels dropped. |
| South East Water said supplies had returned in Tunbridge Wells, and should be back in Sussex later. | South East Water said supplies had returned in Tunbridge Wells, and should be back in Sussex later. |
| Follow BBC South on Facebook, Twitter, or Instagram. Send your story ideas to south.newsonline@bbc.co.uk. | Follow BBC South on Facebook, Twitter, or Instagram. Send your story ideas to south.newsonline@bbc.co.uk. |
| Related Topics | Related Topics |
| Southern Water | Southern Water |
| Southampton | Southampton |
| Romsey | Romsey |
| Hampshire |