This article is from the source 'bbc' and was first published or seen on . It will not be checked again for changes.

You can find the current article at its original source at http://news.bbc.co.uk/go/rss/-/1/hi/wales/south_east/8201945.stm

The article has changed 2 times. There is an RSS feed of changes available.

Version 0 Version 1
Flight delay after window cracked Flight delay after window cracked
(about 3 hours later)
A plane flying from Turkey to Cardiff had to be diverted after its cockpit window cracked, an investigation has confirmed.A plane flying from Turkey to Cardiff had to be diverted after its cockpit window cracked, an investigation has confirmed.
Passengers on the Saga Airlines flight were delayed for around 10 hours after it landed in Istanbul after taking off from Bodrum last Sunday.Passengers on the Saga Airlines flight were delayed for around 10 hours after it landed in Istanbul after taking off from Bodrum last Sunday.
Mike Underdown, of Barry, Vale of Glamorgan, said: "It was worrying and we were given no information."Mike Underdown, of Barry, Vale of Glamorgan, said: "It was worrying and we were given no information."
Tour operator Goldtrail Holidays said passengers were never at risk.Tour operator Goldtrail Holidays said passengers were never at risk.
A spokeswoman said after investigating, Saga Airlines, which is based in Turkey, had confirmed to them that there was a crack in the outer panel of the plane's cockpit window which was "not structural and therefore not a safety concern".A spokeswoman said after investigating, Saga Airlines, which is based in Turkey, had confirmed to them that there was a crack in the outer panel of the plane's cockpit window which was "not structural and therefore not a safety concern".
"The unavoidable cracking of the outer pane in service (flight), whilst not a frequent occurrence, is a condition that does occur from time to time, but does not pose a threat to the safety and integrity of the aircraft, but does require prompt maintenance action," she said."The unavoidable cracking of the outer pane in service (flight), whilst not a frequent occurrence, is a condition that does occur from time to time, but does not pose a threat to the safety and integrity of the aircraft, but does require prompt maintenance action," she said.
They didn't explain what had gone on, they just said we needed to go back to Turkey. It was so worrying Mike Underdown, passengerThey didn't explain what had gone on, they just said we needed to go back to Turkey. It was so worrying Mike Underdown, passenger
The airline told the tour operator that the diversion was taken as a "precaution" to "maintain an acceptable level of safety for the aircraft and its passengers" and to change the window as soon as possible.The airline told the tour operator that the diversion was taken as a "precaution" to "maintain an acceptable level of safety for the aircraft and its passengers" and to change the window as soon as possible.
Mr Underhill, a 50-year-old mortgage advisor, said he had sent a complaint to the airline after his family's experience while returning from a week's holiday. Mr Underdown, a 50-year-old mortgage advisor, said he had sent a complaint to the airline after his family's experience while returning from a week's holiday.
"We were about an hour and a half into the flight [from Bodrum] when the captain said they were losing pressure," he said."We were about an hour and a half into the flight [from Bodrum] when the captain said they were losing pressure," he said.
"They didn't explain what had gone on, they just said we needed to go back to Turkey. It was so worrying."They didn't explain what had gone on, they just said we needed to go back to Turkey. It was so worrying.
"We had to wait for about 20 minutes in the plane after it landed before being taken to the departure lounge where we waited for another six-and-a-half hours."We had to wait for about 20 minutes in the plane after it landed before being taken to the departure lounge where we waited for another six-and-a-half hours.
"We were given no information during this time. The flight was full - I'd say about 250 people - and everyone was worried. There were young and old. One 85-year-old woman needed her medication - she hadn't taken it because she thought she'd be home.""We were given no information during this time. The flight was full - I'd say about 250 people - and everyone was worried. There were young and old. One 85-year-old woman needed her medication - she hadn't taken it because she thought she'd be home."
'Total bewilderment''Total bewilderment'
He said when they were finally put back on the plane, they had to wait for around another hour-and-a-half, again with no information given.He said when they were finally put back on the plane, they had to wait for around another hour-and-a-half, again with no information given.
"The crew just pulled their curtain and everyone was sat there in total bewilderment, ringing their buzzers to try to find out what was happening," added Mr Underhill. "The crew just pulled their curtain and everyone was sat there in total bewilderment, ringing their buzzers to try to find out what was happening," added Mr Underdown.
"It was such a pity as we'd had a lovely holiday and the tour operator has been great. I'm just very annoyed at the way we were treated during the delay. If you're not given information, you just don't know what to think.""It was such a pity as we'd had a lovely holiday and the tour operator has been great. I'm just very annoyed at the way we were treated during the delay. If you're not given information, you just don't know what to think."
The flight eventually landed at Cardiff Airport at 0730 BST on Monday.The flight eventually landed at Cardiff Airport at 0730 BST on Monday.
Cardiff Airport said the outgoing flight last Sunday night from Cardiff to Bodrum was also delayed from 2215 BST to 0730 BST on Monday morning because of the delay.Cardiff Airport said the outgoing flight last Sunday night from Cardiff to Bodrum was also delayed from 2215 BST to 0730 BST on Monday morning because of the delay.