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| Sofa jammed on Bournemouth man's stairs as delivery men 'walk away' | Sofa jammed on Bournemouth man's stairs as delivery men 'walk away' |
| (32 minutes later) | |
| Mr Ansell posted a photo of the sofa wedged in his staircase on social media | Mr Ansell posted a photo of the sofa wedged in his staircase on social media |
| A new homeowner said his staircase and walls had been "trashed" after delivery men left a sofa jammed on the stairs. | A new homeowner said his staircase and walls had been "trashed" after delivery men left a sofa jammed on the stairs. |
| Luke Ansell ordered the sofa, costing more than £2,000, from online retailer designersofas4u.co.uk after moving in to a brand new house in Bournemouth. | Luke Ansell ordered the sofa, costing more than £2,000, from online retailer designersofas4u.co.uk after moving in to a brand new house in Bournemouth. |
| He said the sofa company's delivery men got it wedged but left saying they had no time to rectify it. | He said the sofa company's delivery men got it wedged but left saying they had no time to rectify it. |
| The company said it had carried out an investigation and disputed his account. | The company said it had carried out an investigation and disputed his account. |
| Mr Ansell posted a picture of the stricken sofa on a local Facebook group and four "lovely members of the community" came to help him move it upstairs. | Mr Ansell posted a picture of the stricken sofa on a local Facebook group and four "lovely members of the community" came to help him move it upstairs. |
| Many of the online comments drew comparisons with the episode of TV comedy Friends, in which a sofa is similarly stuck on a staircase and gave rise to the shout of "pivot". | Many of the online comments drew comparisons with the episode of TV comedy Friends, in which a sofa is similarly stuck on a staircase and gave rise to the shout of "pivot". |
| The handmade leather sofa was ordered 15 weeks ago and Mr Ansell said he paid extra for "white glove" delivery to the new-build house he had recently moved in to. | The handmade leather sofa was ordered 15 weeks ago and Mr Ansell said he paid extra for "white glove" delivery to the new-build house he had recently moved in to. |
| The sofa apparently damaged wood panelling and plasterboard in the new house | The sofa apparently damaged wood panelling and plasterboard in the new house |
| He described how the two designersofas4u.co.uk delivery staff arrived on 19 January and assessed there was enough room to take the sofa up to the second-floor office. | He described how the two designersofas4u.co.uk delivery staff arrived on 19 January and assessed there was enough room to take the sofa up to the second-floor office. |
| In the event they got it to the stairwell but no further, he said. | In the event they got it to the stairwell but no further, he said. |
| "They got jammed and tried to get it back out but got stuck. They said, 'There's nothing more we can do, we haven't got time, we have to go'. | "They got jammed and tried to get it back out but got stuck. They said, 'There's nothing more we can do, we haven't got time, we have to go'. |
| "It's an absolute nightmare. They even asked me to sign a note to say it had been delivered - there was quite a confrontation." | "It's an absolute nightmare. They even asked me to sign a note to say it had been delivered - there was quite a confrontation." |
| He said it left plasterwork and wood panelling in the newbuild home badly damaged. | He said it left plasterwork and wood panelling in the newbuild home badly damaged. |
| The Blackburn-based company told the BBC it was carrying out an "internal investigation". | The Blackburn-based company told the BBC it was carrying out an "internal investigation". |
| It subsequently emailed Mr Ansell disputing his description of the events, claiming the sofa had been "left in a safe place on the landing". | |
| It offered to replace the damaged sofa as a "goodwill gesture". | It offered to replace the damaged sofa as a "goodwill gesture". |
| Follow BBC South on Facebook, Twitter, or Instagram. Send your story ideas to south.newsonline@bbc.co.uk. | Follow BBC South on Facebook, Twitter, or Instagram. Send your story ideas to south.newsonline@bbc.co.uk. |