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| Version 1 | Version 2 |
|---|---|
| Southern Water customers face water supply issues for days | Southern Water customers face water supply issues for days |
| (about 1 hour later) | |
| The bottled water station at the Ageas Bowl, in West End opened on Thursday morning | The bottled water station at the Ageas Bowl, in West End opened on Thursday morning |
| Residents are set to face disruption to their water supply for the next two days "at least". | Residents are set to face disruption to their water supply for the next two days "at least". |
| Southern Water said 15,000 households in Winchester and Southampton woke up to low water pressure or loss of supply on Thursday. | Southern Water said 15,000 households in Winchester and Southampton woke up to low water pressure or loss of supply on Thursday. |
| The company said it worked through the night to solve the issue but it would take 48 hours to return services. | The company said it worked through the night to solve the issue but it would take 48 hours to return services. |
| It said the problem was due to an operational failure at its site in Otterbourne. | It said the problem was due to an operational failure at its site in Otterbourne. |
| The firm apologised and said it was doing everything it could to reduce the number of customers who were impacted. | The firm apologised and said it was doing everything it could to reduce the number of customers who were impacted. |
| "Unfortunately, it's likely that if you are currently without water, this will continue until at least the weekend," it said in a statement. | "Unfortunately, it's likely that if you are currently without water, this will continue until at least the weekend," it said in a statement. |
| The issue comes as more than 20,000 properties in Southampton, Eastleigh, Hedge End and Chandler's Ford were left with low pressure or loss of supply for a few days before Christmas last year. | The issue comes as more than 20,000 properties in Southampton, Eastleigh, Hedge End and Chandler's Ford were left with low pressure or loss of supply for a few days before Christmas last year. |
| At the time Southern Water blamed leaks caused by changes in temperature and heavy rainfall. | At the time Southern Water blamed leaks caused by changes in temperature and heavy rainfall. |
| But on Thursday it said the latest issue was "completely different". | But on Thursday it said the latest issue was "completely different". |
| 'A disgrace' | 'A disgrace' |
| Several residents took to social media to voice their disappointment, with one branding the company an "utter disgrace". | Several residents took to social media to voice their disappointment, with one branding the company an "utter disgrace". |
| Another customer said: "Again, what is wrong with Southern Water. Get your act together." | Another customer said: "Again, what is wrong with Southern Water. Get your act together." |
| Tom Patchell, from Chandler's Ford, said he felt "pretty angry". He said he started getting low water pressure on Wednesday night and woke up to no water on Thursday. | |
| Bassett resident Cheryl MacDonalds added: "It's a nightmare because it is the second time in two and a half months we had no water." | |
| Ms MacDonalds was one of the first residents to collect bottled water in West End | |
| The MP for Romsey and Southampton North Caroline Nokes, who criticised the company last December, said Southern Water failed residents "yet again". | The MP for Romsey and Southampton North Caroline Nokes, who criticised the company last December, said Southern Water failed residents "yet again". |
| Can't believe I'm having to do this again - but ..... if you are a vulnerable constituent, and have not had water delivered by Southern Water - let my office know 01794 521155 - and we will raise with S Water and I will drop some off if at all possible - I have limited supplies pic.twitter.com/NXXsAkPj4D | Can't believe I'm having to do this again - but ..... if you are a vulnerable constituent, and have not had water delivered by Southern Water - let my office know 01794 521155 - and we will raise with S Water and I will drop some off if at all possible - I have limited supplies pic.twitter.com/NXXsAkPj4D |
| A bottled water station opened at the Ageas Bowl, in West End at 08:00 GMT on Thursday, and a second station has been opened at Places Leisure in Eastleigh. | |
| Katy Taylor, the chief customer services officer at Southern Water, encouraged customers to collect bottled water. | Katy Taylor, the chief customer services officer at Southern Water, encouraged customers to collect bottled water. |
| "We totally recognise that it is a massive inconvenience, it's just a horrible thing to happen. This is really disappointing," she said. | "We totally recognise that it is a massive inconvenience, it's just a horrible thing to happen. This is really disappointing," she said. |
| The company said it had started deliveries of bottled water to its most vulnerable customers on a priority services register. | The company said it had started deliveries of bottled water to its most vulnerable customers on a priority services register. |
| Residents have started to collect bottled water at the Ageas Bowl, in West End | Residents have started to collect bottled water at the Ageas Bowl, in West End |
| Follow BBC South on Facebook, Twitter, or Instagram. Send your story ideas to south.newsonline@bbc.co.uk. | Follow BBC South on Facebook, Twitter, or Instagram. Send your story ideas to south.newsonline@bbc.co.uk. |
| Related Topics | Related Topics |
| Southern Water | Southern Water |
| Eastleigh | Eastleigh |
| Winchester | Winchester |
| Southampton | Southampton |