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| Version 1 | Version 2 |
|---|---|
| Train firms sorry after information systems outage | Train firms sorry after information systems outage |
| (about 1 hour later) | |
| Rail operators have apologised after train timetable information systems were temporarily out of action across the UK on Wednesday morning. | Rail operators have apologised after train timetable information systems were temporarily out of action across the UK on Wednesday morning. |
| Live departure boards and online journey planners were affected, causing confusion for passengers. | Live departure boards and online journey planners were affected, causing confusion for passengers. |
| The operators LNER, Northern, Cross Country Trains and Greater Anglia all reported issues. | The operators LNER, Northern, Cross Country Trains and Greater Anglia all reported issues. |
| The Rail Delivery Group, which represents train companies, said the issue was now fixed. | The Rail Delivery Group, which represents train companies, said the issue was now fixed. |
| "This morning the industry real time train running information system was temporarily down which affected live departure boards and online journey planners," it said. | "This morning the industry real time train running information system was temporarily down which affected live departure boards and online journey planners," it said. |
| "We would like to apologise to our passengers for any inconvenience this may have caused." | "We would like to apologise to our passengers for any inconvenience this may have caused." |
| Earlier National Rail had advised people to purchase tickets at stations or onboard trains rather than online. | Earlier National Rail had advised people to purchase tickets at stations or onboard trains rather than online. |
| No train services were affected by the glitch, but some ticket purchases were impacted. | |
| Cross Country Trains tweeted that due to a "fault affecting all train operators" information for services "may not be available" on its app, website and also other train information services. | Cross Country Trains tweeted that due to a "fault affecting all train operators" information for services "may not be available" on its app, website and also other train information services. |
| "We are working with our industry partners to resolve the issue as soon as possible," the company said. | "We are working with our industry partners to resolve the issue as soon as possible," the company said. |
| ℹ️There is a problem with real-time information on a number of systems including journey planners. This means that some systems may not be showing correct real time informationThis is being investigated and will be resolved as soon as possible. | ℹ️There is a problem with real-time information on a number of systems including journey planners. This means that some systems may not be showing correct real time informationThis is being investigated and will be resolved as soon as possible. |
| Greater Anglia said customers would need to purchase tickets from the station or ticket vending machines "until this has been resolved". | Greater Anglia said customers would need to purchase tickets from the station or ticket vending machines "until this has been resolved". |
| "We are hoping to have this resolved as soon as possible," it said. "Apologies for any inconvenience caused." | "We are hoping to have this resolved as soon as possible," it said. "Apologies for any inconvenience caused." |
| One passenger asked National Rail why they couldn't buy an advance ticket early on Wednesday. | One passenger asked National Rail why they couldn't buy an advance ticket early on Wednesday. |
| "Can I still board? Or will i get fined. Queues are massive," they said. | "Can I still board? Or will i get fined. Queues are massive," they said. |
| Another added their season ticket was showing on his phone "as having no active tickets". | Another added their season ticket was showing on his phone "as having no active tickets". |
| Related Topics | Related Topics |
| National Rail | National Rail |