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| Lufthansa glitch sees airline sell man's return ticket | Lufthansa glitch sees airline sell man's return ticket |
| (32 minutes later) | |
| Ieuan Davies flew to Croatia on a Lufthansa flight but the airline told him his return ticket had been sold on as he had been a "no-show" on the outbound flight | Ieuan Davies flew to Croatia on a Lufthansa flight but the airline told him his return ticket had been sold on as he had been a "no-show" on the outbound flight |
| A Wales football fan said he has been left more than £900 out of pocket due to a suspected airline computer glitch. | A Wales football fan said he has been left more than £900 out of pocket due to a suspected airline computer glitch. |
| Ieuan Davies, 56, from Llangefni, on Anglesey, booked a return flight to the Euro 2024 qualifier against Croatia, departing from Manchester on 24 March. | |
| Wales drew 1-1 but when Mr Davies tried to come home on 26 March, Lufthansa said his ticket had been sold as he was a "no-show" for the outbound flight. | |
| Lufthansa said Mr Davies should get in touch. | Lufthansa said Mr Davies should get in touch. |
| The German airline directed him to its customer relations department, which Mr Davies said he had contacted on multiple occasions already. | The German airline directed him to its customer relations department, which Mr Davies said he had contacted on multiple occasions already. |
| He said he first became concerned when the details of his return flight did not appear on the Lufthansa app. | He said he first became concerned when the details of his return flight did not appear on the Lufthansa app. |
| "Computer says no": To his surprise, Ieuan Davies was told he was not on the outbound flight to Split, Croatia | "Computer says no": To his surprise, Ieuan Davies was told he was not on the outbound flight to Split, Croatia |
| Friends said not to worry, but he called the airline and was told he had missed his flight to Split in Croatia via Frankfurt. | Friends said not to worry, but he called the airline and was told he had missed his flight to Split in Croatia via Frankfurt. |
| "I said to them 'I'm here, in Split. I'm ringing you from Split. You flew me here on Friday'," he recalled. | |
| After more calls, the increasingly confused former town mayor turned up at the airport but Lufthansa said he was no longer booked on the flight. | |
| Mr Davies said he was forced to buy a seat on the only available flight that would get him back to north Wales for Monday morning - an Air France business class ticket via Paris. | |
| The flight cost him £932. | The flight cost him £932. |
| Wales debutant Nathan Broadhead secured an unexpected point for Wales with an injury-time equaliser | Wales debutant Nathan Broadhead secured an unexpected point for Wales with an injury-time equaliser |
| He has since had further calls with Lufthansa but said he was extremely frustrated the airline had refused to accept he was on the outbound flight. | He has since had further calls with Lufthansa but said he was extremely frustrated the airline had refused to accept he was on the outbound flight. |
| He said he went through boarding and passport control as normal and was completely baffled by what has happened. | He said he went through boarding and passport control as normal and was completely baffled by what has happened. |
| "It's some sort of computer glitch," he said. "I've given them the seat number I sat in. I've told them about the passenger I sat next to. | "It's some sort of computer glitch," he said. "I've given them the seat number I sat in. I've told them about the passenger I sat next to. |
| "I've been told it's some sort of one-in-five-million fault." | "I've been told it's some sort of one-in-five-million fault." |
| His insurers say it could be difficult to make a claim as he has no paperwork to show he was on the flight - it was all dealt with through the app and his details disappeared. | His insurers say it could be difficult to make a claim as he has no paperwork to show he was on the flight - it was all dealt with through the app and his details disappeared. |
| Mr Davies said he had since had a lot of help from the office of local Senedd Member Rhun ap Iorwerth, and the Wales Football Supporters Association. | Mr Davies said he had since had a lot of help from the office of local Senedd Member Rhun ap Iorwerth, and the Wales Football Supporters Association. |
| "But it could take months," he added. | "But it could take months," he added. |
| "It shows you just how messy the airline industry can be. Somehow I flew into Croatia under the radar.'" | "It shows you just how messy the airline industry can be. Somehow I flew into Croatia under the radar.'" |
| Related Topics | Related Topics |
| Air travel | Air travel |
| Lufthansa | Lufthansa |