This article is from the source 'guardian' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.theguardian.com/media/2023/apr/04/thousands-of-virgin-media-customers-in-uk-hit-by-outages
The article has changed 10 times. There is an RSS feed of changes available.
| Version 1 | Version 2 |
|---|---|
| Thousands of Virgin Media customers in UK hit by outages | Thousands of Virgin Media customers in UK hit by outages |
| (about 2 hours later) | |
| Downdetector, which tracks such glitches, reports problems with internet, telephone and TV | Downdetector, which tracks such glitches, reports problems with internet, telephone and TV |
| Thousands of Virgin Media customers across the UK experienced widespread internet, telephone, and TV outages on Tuesday morning. | |
| Downdetector, which tracks outages, said more than 25,000 people had reported problems with their services , with the glitch first noticed by some customers shortly after 1am BST. | |
| The cause was not immediately clear but was causing havoc for customers, including those relying on internet and phone connections for work. | The cause was not immediately clear but was causing havoc for customers, including those relying on internet and phone connections for work. |
| Looks like #virginmedia is having issues nationwide. One of those rare instances where working from home becomes problematic | Looks like #virginmedia is having issues nationwide. One of those rare instances where working from home becomes problematic |
| “Looks like Virgin Media is having issues nationwide. One of those rare instances where working from home becomes problematic,” one Twitter user said. | “Looks like Virgin Media is having issues nationwide. One of those rare instances where working from home becomes problematic,” one Twitter user said. |
| “I’m self-employed and work from home. Who at your company shall I invoice for the money I will lose today while your internet service is down?,” another person tweeted. | “I’m self-employed and work from home. Who at your company shall I invoice for the money I will lose today while your internet service is down?,” another person tweeted. |
| Hi @virginmedia , I'm self employed and work from home. Who at your company shall I invoice for the money I will lose today while your Internet service is down?#VirginMediaoutage #WFH #broadband | |
| Virgin Media said on Tuesday morning: “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.” | |
| The Virgin Media website was back but in greatly reduced form after being down earlier, while some users reported being able to reconnect to the internet following a reboot of their router or modem. | |
| Sign up to Business Today | Sign up to Business Today |
| Get set for the working day – we'll point you to all the business news and analysis you need every morning | Get set for the working day – we'll point you to all the business news and analysis you need every morning |
| after newsletter promotion | after newsletter promotion |
| Others still have reported that the internet outage could be circumvented by connecting through a virtual private network (VPN), giving a hint of where the wider problems lie, and suggesting that Virgin Media’s outage, like that at Facebook in 2021, may have been the result of a flaw in the deep-level routing systems that allow internet services to connect to each other. | |